Home > Fleet Management Software > Towbook > Towbook vs Onfleet

Towbook vs Onfleet

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Our analysts compared Towbook vs Onfleet based on data from our 400+ point analysis of Fleet Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
Towbook Software Tool
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Onfleet Software Tool
SelectHub Award Winner
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Product Basics

Towbook, a SaaS solution, provides towing companies with payroll, private property, impounds and dispatch management inclusions. Its capabilities include digital dispatch and email processing, GPS tracking, vehicle inventory management, equipment inspections, driver check-ins and QuickBooks integration.

Users can access on-demand driver commissions, analyze driver behavior and truck volume and save time on sales tax reporting from a single location. It is accessible on Android and iOS devices.
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Onfleet offers cloud-based inclusions for automated dispatch, route optimization, fleet tracking and analytics. It streamlines driver onboarding and empowers them with Android and iOS-friendly mobile support. Companies can boost driver accountability and productivity with performance metrics check, delivery proof, task list and e-signatures. It provides predictive ETAs and real-time alerts to plan and execute optimized deliveries.

Technical consultation is available for custom automation for reporting, driver scheduling and recipient import tasks. It offers custom integrations for task creation, analytics and inventory tracking and management.
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$49 Monthly
Free Trial is available →
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Tailored to your specific needs
$550 Monthly
Free Trial is available →
Get a free price quote
Tailored to your specific needs
Small 
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Medium 
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Large 
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Medium 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Comprehensive Tools: Offers easy access to tools to run dispatch operations such as invoicing, inventory, dispatching, auctions, liens and GPS tracking within a single user dashboard. 
  • Simplifies Communication: Enables drivers to check in and out through the mobile app, complete asset inspection reports and share with managers for assessment in a few clicks. Drivers can accept calls directly on the mobile app. 
  • Reduces Workload: Save time and effort with advanced accounting tools, customizable automated workflows, digitized invoice sharing and payment import. Eliminates double-entry in accounting with QuickBooks integration. 
  • Improve Safety: Enhance driver and vehicle safety with live GPS-enabled tracking updates on the mobile app for Android and iOS users. 
  • 30-day Free Trial: Access a free 30-day trial with a comprehensive feature set without sharing credit card details or signing contracts and bonds. 
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  • Optimize Delivery Routes: Automatically create better dispatch routes, with multiple stops, delivery times and relevant factors for business. Stay updated at all times with live traffic and weather notifications. 
  • Reduce Costs: Lowers fuel consumption with efficient route planning and driver management. Save 20 to 40% on drive time and fuel cost. 
  • Customer Satisfaction: Boost customer experience with on-time deliveries, live status updates, feedback collection and ETAs. 
  • Increase Productivity: Assign more deliveries with automatic route planning, without risking late deliveries and employee burnout. 
  • Informed Planning: Plan better using detailed analytics, including order and task histories and comprehensive reports. Access end-to-end performance metrics for individual drivers. 
  • Free Trial: Utilize a 14-day free trial without submitting payment credentials to assess its functionality regarding organizational requirements. 
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  • Digital Dispatch and Email Processing: Perform and manage all dispatch functions with a single dashboard in real time. Users can take and assign calls, manage vehicle inventory and track job progress with one click. 
  • GPS Tracking: Enables GPS-powered driver and vehicle tracking on the mobile app. Partnered with several GPS solutions such as U.S. Fleet Tracking, Webfleet solutions, DriverLocate and AT&T Fleet Complete. 
  • Inventory Management: Create records and manage stored vehicle inventory through the Impound manager. Ensures compliance with state letter regulations and offers integration with Auto Data Direct. 
  • App Support: Offers end-to-end device support on Android and iOS devices for easy feature access from any location at all times. 
  • Equipment Inspections: Capture driver check-ins and outs around the clock. Drivers can fill in equipment and asset inspection reports and automatically share them for managerial review. 
  • Data Capture and Management: Allows drivers to update their status, attach geocoded images with calls, use GPS coordinates to update call locations, gather customer signatures and specify payment methods. 
  • Billing and Payment Import: Submit invoices to motor clubs directly from the dashboard for quick payment processing. Turn on the payment import feature to access complete payment information and automatically update the status on receipts. 
  • Accounting Workflow: Advanced accounting tools help manage and categorize billed, paid and unpaid invoices. Generate bulk statements for accounts and share them with customers by mail or emails. 
  • Comprehensive Reporting: Offers detailed insights into company performance, including income and revenue generated within a specified time. Analyze truck and driver volume and view driver commissions on demand. Automatically tracks sales tax and generates annual reports. 
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  • Route Optimization: Offers the best-optimized routes after considering factors like traffic, location, time, capacity and distance. Sends real-time re-optimization and route change updates to drivers. 
  • Dispatch Management: Handles all dispatch functions automatically. Auto-dispatch engine processes workflows to match order dispatches with the right driver to lower labor cost and service time. 
  • Driver Onboarding: Offers functional and intuitive Android and iOS device support. Streamlines onboarding with interactive user walkthroughs. Access driver details and documentation within the app from any location. 
  • Real-Time Insights: Updates customer information, including navigation and order details, in real time. Helps avoid traffic using third-party apps such as Waze, Apple Maps and Google Maps. 
  • In-App Documentation: Collect and save customer notes, barcodes, signatures and photos for proof of delivery. Assists with document management and regulatory compliance. 
  • Driver Chat: Offers a secure chat platform for simplified and quick communication for drivers. 
  • ETA Data: Provides accurate predictive ETAs and machine learning-powered alerts and notifications in real time. 
  • Customer Communication: Enables customers to text and call their drivers, call center or dispatchers in one tap. Protects data through anonymized customer calls. 
  • Performance Tracking: Helps visualize on-time rates and success rates and provides insights for feedback scores, service times and distance traveled. Users can filter data based on dispatch hours, weeks, days, drivers and teams. 
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Product Ranking

#4

among all
Fleet Management Software

#31

among all
Fleet Management Software

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User Sentiment Summary

Excellent User Sentiment 157 reviews
Excellent User Sentiment 172 reviews
98%
of users recommend this product

Towbook has a 'excellent' User Satisfaction Rating of 98% when considering 157 user reviews from 3 recognized software review sites.

92%
of users recommend this product

Onfleet has a 'excellent' User Satisfaction Rating of 92% when considering 172 user reviews from 3 recognized software review sites.

4.8 (2)
4.4 (41)
4.86 (78)
4.66 (81)
4.9 (77)
4.6 (50)

Awards

Towbook stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Onfleet stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Technical Assistance: According to all of the users who mentioned customer support, their support assistance is ready-to-assist, prompt and helpful.
Usability: According to 100% of users who reviewed this pro, the software is user-friendly and allows multiple user access.
Customization: About 90% of users who mentioned this pro said the software allows a broad scope of customization, especially for electronic dispatches.
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User Interface: The software dashboard is simple to navigate, according to 89% of users that mentioned this aspect.
Support Assistance: About 85% of users who reviewed this pro said support is prompt and reliable.
Installation: About 92% of users who mentioned this pro said that initial setup is quick and easy.
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Infrequent Crashes: Halts daily operations due to sudden software crashes, according to 100% of users who mentioned this aspect.
GPS Tracker: According to more than 80% of users who reviewed this con, the tracker updates are not always accurate.
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Assigning Task: The drag-and-drop feature for allotting dispatch tasks for drivers is tedious; according to more than 90% of users who reviewed this feature.
Software Glitches: According to all users who reviewed this con, frequent system glitches and downtimes hamper everyday tasks.
Feature Lags: About 80% of users who mentioned this con said that the software lags for chats, ETA updates and vehicles.
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Towbook is a cloud-based solution that serves towing and transportation companies with invoicing, impounds, dispatching and related functionalities. According to users who’ve tried this product, their GPS tracker provides inaccurate results occasionally. Software lags and crashes are another con witnessed by users.Technical assistance is unanimously appreciated, along with its simple user interface. Its customizability is another worthy pro of the tool. In short, businesses looking for a comprehensive dispatch tool that’s easy to learn and offers reliable support assistance can give it a try.

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A cloud and web-based solution, Onfleet offers medium and large-sized enterprises delivery management tools. It also provides apps for Android, iPhone and iPad users. User reviews indicate positive experiences with ease of installation, customer support and dashboards. On the flip side, system lags, glitches and task assignment features are some downsides of the software. All in all, it’s worth giving it a try.

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Screenshots

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