Givebutter vs Neon CRM

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Our analysts compared Givebutter vs Neon CRM based on data from our 400+ point analysis of Fundraising Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Givebutter is a software platform designed to help organizations, particularly nonprofits, raise money online. It offers a suite of tools for creating and managing fundraising campaigns, including website building, payment processing, and email marketing. Givebutter's user-friendly interface and comprehensive features make it a suitable choice for organizations of all sizes, from small community groups to large enterprises.

Key benefits of using Givebutter include its ease of use, affordability, and the wide range of features it offers. Users appreciate the platform's modern functionalities, such as accepting Venmo donations and creating interactive fundraising pages. Givebutter's pricing structure is based on a "tip-or-fee" model, where organizations can use the platform for free with the option for donors to leave a tip, or they can choose to pay a platform fee ranging from 1% to 5%. This flexible pricing model makes Givebutter an attractive option compared to other fundraising platforms that often charge subscription fees.

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Neon CRM is a cloud-based solution built by Neon One that helps nonprofit organizations streamline day to day processes for more efficiency and manage fundraising events, memberships and volunteers through automation.

Users can leverage it to build nonprofit websites while facilitating real-time credit card processing and recurring payments. These inclusions help enhance online donations while reducing manual work.
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Product Assistance

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Product Insights

  • Use Several Payment Options: Ensure secure payments with donors’ preferred payment method. Accept donations via Venmo, Apple Pay, Google Pay, PayPal, ACH, checks and other credit and debit cards. Provides a scan-to-donate option. 
  • Migrate Quickly: Easily migrate recurring donors from other platforms. Centralize all contacts by uploading a CSV or typing directly into the import table. 
  • Unify Tasks: Organize and execute fundraising activities like creating campaigns, overseeing ticketing and managing donations in one place. Track data, including contacts, custom fields, email logging, tagging and timelines. 
  • Showcase Brand: Build a consistent brand experience by adding logo and theme colors to forms, pages, emails, tickets and events. Create custom links as well. 
  • Deliver Multi-Channel Campaigns: Target multiple channels for donations, including emails, texts, social media, forms and more. 
  • Receive More Donations: Integrate with Double the Donation to receive corporate matching gifts. Supporters can designate funds and dedicate donations in memory of loved ones. 
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  • Central Dashboard: Leverage customizable widgets and automatic syncing for a complete overview of the activities across the organization. Track growth and retention across supporters and donations, volunteers and events as well as upcoming activities and campaigns in one glance. 
  • Enhanced Fundraising: Centralize donor data, segment it to identify prospects and solicitations, tweak communications and campaigns and raise more money. Customized online donation forms, automated follow up receipts and workflow post-donation also help build better relationships and subsequently get supporters to pledge more donations. 
  • Comprehensive Relationship Management: Comprehensive supporter profiles, constituent portals to manage donations and customizable online forms form the foundation of a relationship-focused system that fosters deeper connections. 
  • Integrated Communication: Along with donor segmentation, integrate mass communication through emails and social media, and build a brand with storytelling and interpersonal communication. 
  • Mobile App: Available on both iOS and Android. Makes it easier to review upcoming activities, stay connected to supporters and add new donations on the go. 
  • Integrations: Use certified integrations as well as open APIs to manage multiple tools and create a streamlined, intuitive system with data consistency across the organization. 
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  • Forms: Raise funds with personalized, engaging donation forms. Add custom fields to collect additional donor information. Set suggested giving amounts. Track effectiveness via UTM parameters. 
  • Fundraising Pages: Create comprehensive fundraising pages using texts, images and videos. Design graphics by integrating with Canva. Motivate supporters with real-time campaign thermometers and countdowns. 
  • Event Management: Organize in-person, virtual and hybrid events with built-in tools. 
    •  Increase outreach by live streaming events on YouTube, Facebook and Zoom. 
    •  Use a QR code reader to promote events, sell tickets, raise funds and check-in attendees.  
    •  Send event reminders and let supporters add them to their calendars.  
  • Peer-to-Peer Fundraising: Initiate a grassroots movement by empowering supporters to create unlimited teams. 
    •  Team members can personalize pages to set fundraising goals and share stories. 
    •  Invite participants via emails, links or a button on campaign pages. 
    •  Foster healthy competitions with public leaderboards for supporters and teams. 
  • Ticketing: Manage tickets for all events. 
    •  Create multiple ticket options and adjust ticket availability for different events and attendees like VIP, early bird, general admission or other custom fields. 
    •  Check in guests by scanning tickets on any device. 
    •  Resend tickets to the same email address or a new one and revoke any purchase via the dashboard. 
  • Recurring Donations: Ensure a steady revenue stream by setting up monthly, quarterly and annual recurring donations. Set custom frequencies to display on forms. 
  • Supporter Feed: Maintain campaign momentum and engage donors. Donors can like, comment and leave public messages by adding text, GIFs, images and drawings. Share campaigns, donor messages, updates and milestones via social media. 
  • Contact Management: Set up contact profiles in one place by adding donor details like general information, total contributions, recurring giving, past activities and contextual notes. 
    •  Use the timeline view to see donors’ past purchases, donations, check-ins and messages. 
    •  Filter contacts with custom tags like VIP and alumni. 
  • Donation Management: Manage online and offline donations in a centralized location. Add offline donations to campaigns and process manual contributions and purchases from the dashboard. 
  • Segmentation: Access data using custom filters based on predefined criteria like payment methods, assigned funds and total contributions. Save filters and export transactions, campaigns and payouts to CSV. 
  • Data Management: Maintain clean and organized data with data validation and de-duplication tools. Update contact lists by detecting invalid phone numbers. 
  • Communication: Deliver forms, pages, campaign updates and more via communication tools. 
    • Emails: Send brand-centric, targeted emails to supporters. Create outbound emails and add custom heads and images via the visual editor. Set up a custom domain.  
    • Texts: Supporters can donate through their smartphones via text-to-donate. Peer-to-peer fundraisers can send automated text messages to promote campaigns.  
    • Video: Create and send videos to supporters by accessing native integration with ThankView. 
    • Social Media: Boost engagement using built-in social sharing modules. 
    • Personalization: Send highly targeted messages with unique supporter details like first name or previous donation amount through smart segments and merge fields. Schedule message delivery at a specific date and time. 
    • Automation: Reduce manual dependency by automatically sending personalized email confirmations to donors. Automate event reminders and follow-ups. 
    • Tracking: Monitor supporter engagement and email open, bounce and unsubscribe rates. 
  • Integrations: Integrate with CRM tools, analytical modules, payment processors, accounting solutions and websites. Connect with Bloomerang, MailChimp, QuickBooks, Twitch, WordPress and more. 
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  • Accounts and Relationship Tracking: Create and maintain donor accounts, along with a history of contact, communication and transaction receipts. Relationships between individual accounts can be traced and tracked as a household, company or custom relationship for better communication, campaigning and event planning. 
  • Activities and Notes Tracking: Keep record of all actions performed on fields including users, constituents, accounts, donations, pledges, events, memberships, communication and purchases to audit databases as well as track previous and current data states. Trace changes in data records and maintain priority tasks using the activity and notes tracking feature. 
  • Volunteer Management: Accept, train, certify and manage volunteers. Once trained, volunteers can be assigned to different groups and projects, and the progress of the volunteer program can be measured regularly. 
  • Grant Management: Track and manage research, apply to and receive grants, track statuses, and take the requisite steps to receive grants. 
  • Constituent Login Portal: Exclusive members can access timesheets and custom web pages. Constituents can manage peer-to-peer fundraising, events and recurring transactions, upload required files and renew memberships. 
  • Credit Card and Check Processing: NeonPay is a single-source, PCI-compliant tool to manage, authorize and capture payments from all major credit cards as well as eCheck and ACH. Make payments void, issue full or partial refunds and manage disputes. 
  • Event Management: Manage all types of events, ranging from get-togethers, seminars and classes to conferences and fundraisers. Also enables dynamic event listing, conditional ticketing and attendee management. 
  • Email Marketing: Segment members and customize communication per segment using in-built templates and graphics. Segmentation can also be used to create print mail and material that can be dispatched to physical addresses. 
  • Online Web Forms and Surveys: Offers customizable, mobile-friendly and responsive web forms for events, surveys and donation collections. The forms can be branded and have support follow up communication. 
  • Reports and Analytics: Tracks the performance and growth of the organization via statistical analysis. Access detailed reports on various features and aspects of the tool, such as mailing and communication, donors, memberships, donations, transactions and payments, events, campaigns, and more. 
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Product Ranking

#15

among all
Fundraising Software

#25

among all
Fundraising Software

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Analyst Rating Summary

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67
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Data Hygiene
Integrations and Extensibility
Fundraising Programs
Donation Management
Volunteer Management
Payment Processing and Receipts
Event Management
Fundraising Programs

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Givebutter
Neon CRM
+ Add Product + Add Product
Dashboard And Reporting Data Hygiene Document Management Donation Management Donor Management Event Management Fundraising Programs Marketing And Online Advocacy Mobile Capabilities Payment Processing And Receipts Platform Capabilities, Security And Compliances Volunteer Management 50 100 25 65 64 70 88 70 44 73 56 39 83 50 67 100 77 90 86 53 75 91 86 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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35%

User Sentiment Summary

Excellent User Sentiment 1156 reviews
Great User Sentiment 722 reviews
96%
of users recommend this product

Givebutter has a 'excellent' User Satisfaction Rating of 96% when considering 1156 user reviews from 2 recognized software review sites.

87%
of users recommend this product

Neon CRM has a 'great' User Satisfaction Rating of 87% when considering 722 user reviews from 4 recognized software review sites.

n/a
4.4 (5)
4.8 (963)
4.3 (185)
4.9 (193)
4.4 (516)
n/a
4.3 (16)

Awards

SelectHub research analysts have evaluated Givebutter and concluded it earns best-in-class honors for Data Hygiene and Integrations and Extensibility. Givebutter stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Data Hygiene Award
Integrations and Extensibility Award

SelectHub research analysts have evaluated Neon CRM and concluded it earns best-in-class honors for Volunteer Management.

Volunteer Management Award

Synopsis of User Ratings and Reviews

Streamlined Donation Process: Givebutter offers a user-friendly platform that simplifies the donation process, making it easy for supporters to contribute to causes they care about. The platform's intuitive interface and mobile-responsive design ensure a seamless giving experience across various devices.
Comprehensive Fundraising Tools: Givebutter provides a wide range of fundraising tools to support diverse campaign needs. From crowdfunding and peer-to-peer fundraising to event ticketing and donation forms, the platform equips users with the necessary resources to achieve their fundraising goals.
Customizable Branding Options: Givebutter allows users to personalize their fundraising pages and campaigns with custom branding elements. This feature enables organizations to maintain brand consistency and create a cohesive experience for their supporters.
Data-Driven Insights: Givebutter offers robust analytics and reporting tools that provide valuable insights into campaign performance. Users can track key metrics, such as donation trends and donor demographics, to make data-driven decisions and optimize their fundraising strategies.
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Customizable Interface: Neon CRM offers a high degree of flexibility, allowing users to tailor the interface to their specific workflows and preferences. This includes customizing data fields, reports, and dashboards to align with unique organizational needs.
Comprehensive Fundraising Tools: The platform provides a robust suite of features designed to streamline fundraising efforts. This includes online donation processing, event management, grant tracking, and donor communication tools, enabling nonprofits to manage all aspects of their fundraising activities efficiently.
Membership Management: Neon CRM simplifies membership management with features such as automated renewals, member directories, and communication tools. This allows organizations to effectively engage with their members and foster a sense of community.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing valuable insights into fundraising performance, membership trends, and program effectiveness. This data empowers nonprofits to make data-driven decisions and optimize their operations.
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Limited Customization: Givebutter's customization options for donation pages and forms are relatively basic, which may not be suitable for organizations with specific branding or complex fundraising needs.
Transaction Fees: Givebutter charges platform and processing fees on donations, which can eat into fundraising revenue, especially for smaller organizations or campaigns with tight budgets.
Customer Support: Some users have reported challenges with Givebutter's customer support, including slow response times and difficulty resolving technical issues. This can be frustrating for users who need timely assistance.
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Limited Customization: Neon CRM offers some configurability, but users express frustration with the lack of deep customization options, especially for complex workflows or unique data tracking needs. This can lead to workarounds and inefficiencies for nonprofits with specific requirements.
Reporting Challenges: While Neon CRM provides reporting tools, users often find them cumbersome and lacking in flexibility. Generating custom reports or extracting specific data insights can be difficult, hindering data-driven decision-making for nonprofits.
Usability Concerns: The user interface, while generally clean, is sometimes described as unintuitive and clunky, leading to a steeper learning curve for new users. Navigating through different modules and functionalities can feel disjointed, impacting user adoption and efficiency.
Integrations: Although Neon CRM offers some integrations with popular tools, users report limitations and challenges with connecting to their preferred applications or services. This can create data silos and hinder seamless workflows across different platforms.
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Givebutter is a fundraising platform that's been making waves in the nonprofit world. It's like the Swiss Army knife of fundraising tools, offering everything from donation forms and crowdfunding campaigns to event ticketing and donor management. Users rave about its ease of use – you don't need to be a tech whiz to get started. Plus, it's packed with features that can help you raise more money, like peer-to-peer fundraising, text-to-give, and even auctions. The pricing is also a major draw, as Givebutter operates on a "tip-or-fee" model, meaning you only pay what you feel is fair. However, no platform is perfect. Some users have noted that Givebutter's customer service can be a bit slow, and it lacks some integrations with other software that larger nonprofits might need. But overall, Givebutter seems like a great fit for smaller nonprofits or those just starting out with online fundraising. It's user-friendly, affordable, and has all the essential features you need to get your fundraising efforts off the ground. So, if you're looking for a way to "butter up" your donors and boost your fundraising, Givebutter might just be the answer!

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Neon CRM stands out for its robust reporting capabilities, allowing users to generate insightful reports on various fundraising metrics. This feature is particularly valuable for organizations that rely on data-driven decision-making. The software's ability to track donor interactions and giving history provides a comprehensive view of fundraising efforts, enabling organizations to identify trends and optimize strategies. Additionally, Neon CRM's customization options empower users to tailor the platform to their specific needs, ensuring a personalized experience. For instance, users can create custom fields to capture unique data points relevant to their organization. Neon CRM is best suited for small to medium-sized nonprofit organizations seeking a comprehensive fundraising solution. Its user-friendly interface and intuitive design make it accessible to users with varying levels of technical expertise. The software's affordability and scalability further enhance its appeal for growing organizations. While Neon CRM offers a wide range of features, some users have noted that the learning curve can be steep, particularly for those new to donor management systems. Additionally, certain advanced features may require additional configuration or support. Compared to similar products like Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT, Neon CRM offers a more cost-effective solution with a focus on ease of use. However, it may lack some of the advanced customization and integration capabilities of its competitors.

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