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Axxess vs HHAeXchange

Last Updated: November 18th, 2024

Our analysts compared Axxess vs HHAeXchange based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Axxess is a cloud-based electronic medical records solution that manages operational, clinical, administrative, human resources, billing and scheduling needs. It offers more than 40 interoperable integrations that track physician orders, accept electronic referrals and more. Its suite includes revenue cycle management, OASIS assessments, CAHPs surveys, staffing and direct data entry for Medicare billing.

It is HIPAA-compliant and accessible via browser or Android and iOS devices. The mobile app offers a messaging module that facilitates steady communication between office and field staff while ensuring accountability through EVV at the point of care. Agencies can streamline operations through streamlined patient intake, customizable dashboards, centralized scheduling and timely alerts.

HHAeXchange is an end-to-end solution for Medicaid and private home care agencies that manages referrals, intake, EVV, billing, scheduling and compliance. It monitors errors while receiving electronic payments, processing invoices and interfacing with payroll and accounting modules.

Businesses can configure workflows to meet daily requirements while integrating with multiple third-party apps. It streamlines workflows and improves patient outcomes while delivering better patient care, accepting new cases and monitoring duties. Agencies can achieve operational efficiency by improving patient outcomes while increasing compliance.

$899/User, Monthly

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$375 Monthly

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Product Insights

Save Time on PDGM: Enhance operational efficiency and productivity with real-time access to patient information and streamlined workflows. Save time spent memorizing ICD 10 codes with a little help from the PDGM modeling tool with drill-down capabilities that auto-populate fields.
Improve Patient Care: Empower clinicians to deliver timely and coordinated care with features like real-time scheduling, mobile access, and integrated care plans. Use in-built compliance features with regulations and quality standards to ensure optimal patient outcomes.
Enhance Revenue Cycle Management: View high-risk LUPA patients. Receive a red alert for ungroupable diagnoses where you won’t be reimbursed. Use the PDGM Center to view price changes for different levels of functional impairment via OASIS and adjust visits with clinicians or assistant therapists to optimize your margins. Automate claims processing, real-time tracking, and robust reporting tools help maximize your revenue and reduce claim denials.
Ensure Regulatory Compliance: Use incorporated features like OASIS assessment, medication compliance tracking, and quality assurance tools to meet regulatory requirements and avoid penalties. Maintain HIPAA compliance with permission-based, hi-trust ACAC and CHAP-certified software. View a complete order history for physician signatures.
Make Data-Driven Decisions: Improve overall operations by generating exportable Excel reports to gain valuable insights into patient demographics, clinical outcomes, and financial performance.
Boost Remote Accessibility: Real-time access to patient information and secure communication tools facilitate collaboration among care team members, leading to improved patient care coordination. Access and update patient data and care plans remotely and while offline with an auto-sync via browser, Android or iOS device.

Improved Compliance: Ensures adherence to state and federal regulations, reducing the risk of penalties and audits.
Enhanced Care Coordination: Facilitates seamless communication between caregivers, patients, and administrators, leading to better patient outcomes.
Real-Time Data Access: Provides instant access to patient information and care plans, enabling timely and informed decision-making.
Streamlined Billing: Automates billing processes, reducing errors and accelerating reimbursement cycles.
Increased Efficiency: Automates routine tasks such as scheduling and documentation, freeing up time for caregivers to focus on patient care.
Improved Patient Satisfaction: Enhances the quality of care through better management and coordination, leading to higher patient satisfaction rates.
Cost Savings: Reduces administrative overhead and operational costs through automation and improved resource management.
Enhanced Security: Protects sensitive patient data with robust security measures, ensuring compliance with HIPAA and other regulations.
Customizable Reporting: Offers tailored reporting options to meet specific organizational needs, providing valuable insights for strategic planning.
Scalability: Adapts to the growing needs of home health agencies, supporting expansion without compromising service quality.
Improved Accountability: Tracks caregiver activities and patient interactions, ensuring accountability and transparency in care delivery.
Better Resource Allocation: Optimizes the use of staff and resources, ensuring that the right caregiver is matched with the right patient at the right time.
Enhanced Communication: Provides tools for secure messaging and alerts, improving communication between all parties involved in patient care.
Reduced Paperwork: Minimizes the need for physical documentation, streamlining processes and reducing the risk of lost or misplaced records.
Data-Driven Decisions: Utilizes analytics and reporting to inform decision-making, leading to more effective and efficient operations.

Scheduling: Schedule and track visits in real time, view upcoming visits, document missed visits and more. Communicate securely with clinicians while getting real-time access to care plans. Verify visits at the point of care while eliminating potential fraud and ensuring compliance. Use a color-coded calendar to plan time and enable a native feature via the built-in timing log to ensure visits don’t overlap.
Mobile Access: Manage organizational work anytime, anywhere using OASIS-ready point of care. Access care plans, monitor and schedule visits, and capture patient signatures. Care for patients while documenting visits, even without an internet connection. Communicate with caregivers while accurately documenting point of care.
Claims Management: Focus on providing care and growing business by automating claims processing. Track, submit, update and adjust claims automatically while accessing them in real time on any device. Monitor operations using robust and fully integrated reporting dashboards.
PDGM Center: View patients on the cusp of a LUPA alert and assess your expected payment amount according to clinical groupings
Patient Intake: Admit patients via referrals, view payers and confirm eligibility. Add diagnosis and map to the MO questions to see if it follows the PDGM payment model. Include advanced directives. Save time on admin work by moving patients into a pending patient status, where you can start adding consent forms and other patient information, like pictures. Transfer all the information to the chart along with medications once the patient status changes to active.
OASIS Assessment: Click on OASIS-E Start of Care to start an assessment of your patient. View alerts or discrepancies in the form of returned notes so you can fix issues and send the notes back for review again. Use the Oasis scrubber to check for errors and missed questions in the summary of care.
Medication Compliance: Force run printable major and minor drug interactions whenever there is a medication change by a clinician
Care Plan: Build care plans with orders for discipline and treatment with problem statements for home health aide requirements and Medicaid aide services, rehabilitation potential and training and education resources. Use talk-to-text to add visit notes.
Quality Assurance Center: Review and sort pending items for nurses to either approve or return and check if patients are improving or declining over 60-day recertification periods. Eliminate duplication and overlaps using multiple filters while staying survey-ready through compliance workflows.
Reports: Generate patient reports, billing and financial reports, payroll reports, schedule reports, EVV reports and statistical reports that can all be exported to Excel.

Billing and Payroll: Streamline home care billing and payroll while ensuring accuracy and speed. Schedule right caregivers for patients by letting payers electronically send participant information. Track caregiver visits, check-ins and outs while monitoring missed or late visits. Send claims via a pre-billing scrubbing process.
Clinical Information System: Collect patient observations and clinical data in real time at the point of care. Prompt patient-specific questions based on the severity of conditions while sending data for fast-paced intervention. Spot patient trends like fatigue or weight loss while tracking warning readmission signs for proactive care.
Compliance: Monitor visit, caregiver and other compliances. Address state and federal compliance regulations. Identify loopholes in compliance processes while providing an improvement plan with best practices.
EVV: Electronically verify visits for location, type, date and time-in and out of service performed. Automatically associate visits with schedules while authorizing services. Capture plan of care tasks and duties with EVV clock-out.
Reporting: Determine business health while highlighting problem areas. Get an unbiased view of agency operations across the enterprise. Choose from over 200 reports on accounts, profitability, adherence, plan of care and more. Customize reports as per required format while automating report delivery to certain groups and individuals.
Scheduling and Referrals: Manage patient schedules based on plan of care, authorizations and special needs while eliminating complications at the billing phase. Get alerts for overtime pay, potential shift overlaps, caregiver non-compliance, vacation conflicts or missed training. Get real-time notifications if caregivers miss visits.
Case Coordination: Link payers and providers to ensure better patient care while increasing provider satisfaction. Coordinate authorizations and claims while getting a comprehensive view of all interactions. Use the auto-broadcast module to reach out to the entire provider network or those who meet the desired requirements.
Claims Management: Link payers and providers to ensure better patient care while increasing provider satisfaction. Coordinate authorizations and claims while getting a comprehensive view of all interactions. Use the auto-broadcast module to reach out to the entire provider network or those who meet the desired requirements.
Care Insights: Identify risks faster by leveraging caregiver engagement with members to improve overall health outcomes. Align with current value-based wellness management and care programs. Prevent avoidable risk escalations while reducing care expenses. Gather observations based on patient needs.

Product Ranking

#4

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#5

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Analyst Rating Summary

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User Sentiment Summary

81%

of users recommend this product

Axxess has a 'great' User Satisfaction Rating of 81% when considering 417 user reviews from 3 recognized software review sites.

82%

of users recommend this product

HHAeXchange has a 'great' User Satisfaction Rating of 82% when considering 13 user reviews from 2 recognized software review sites.

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Awards

Synopsis of User Ratings and Reviews

Functionality: The system schedules/deletes multiple tasks at a time, eliminates paper charting and simplifies finding patient reports. It offers pre-built templates with self-explanatory fields to quicken documentation and compliance. Users appreciated how easy it is to add new clients and staff and streamline billing.

Easy-to-Use: Reviewers note that the product has a user-friendly interface and streamlines transitioning between modules while providing access to multiple agencies with a single login.

Communication: According to users who mentioned communication, the application streamlines office communication, organizes referral providers and simplifies patient care planning.

Mobile Accessibility: Users appreciate the ability to use their mobile devices to enter data or complete documents.

Functionality: The system streamlines scheduling, billing and claims verification while offering multiple options to customize as per requirements, noted 82% of users who talked about the product’s functionality.

Easy-to-Use: Nearly 85% of reviewers emphasized that the product is simple to maneuver and its features require little training to use.

Reporting: The application generates easily customizable reports to reveal specific metrics while curtailing frauds and abuse through automatic electronic visit verification (EVV), said 79% of users who mentioned reporting.

Customer Service: Users mentioned long wait times for ticket resolution, slow customer support and ineffective responses from service agents.

Glitches: Reviewers who talked about lag said that the application sometimes encounters glitches with crucial information disappearing from care plans.

Updates: Constant and clunky updates log users out frequently, while too many pop-up notifications are distracting, reviewers noted.

Support: The application comes with sluggish customer support that is slow to respond to calls and tickets, noted 89% of users who talked about support.

Lags and Glitches: Nearly 83% of reviewers said that the system is slow to respond occasionally, and its GPS locator and time clock encounter glitches sometimes.

Cost: The product’s monthly subscription turns out to be expensive for new businesses, said approximately 80% of reviewers who talked about cost.

Axxess is a comprehensive software solution specifically designed for the home health industry. It allows users to streamline operations, improve patient care, and ensure regulatory compliance. By streamlining scheduling, automating claims processing, improving reimbursements and optimizing patient intake processes, Axxess empowers healthcare providers to deliver high-quality care while increasing revenue.The software's real-time updates and mobile accessibility enhance communication and collaboration among care teams. Axxess also plays a crucial role in revenue cycle management by alerting users to incompatible groupings, offering payment overviews and changes and providing insights into financial performance. Features like the PDGM Center and quality assurance tools help providers navigate complex reimbursement models and maintain compliance. However, users have reported some areas for improvement, such as customer support response times, additional costs and occasional system glitches.Overall, Axxess offers users a user-friendly platform with expansive capabilities for users in the home health industry, but its pricing structure may be prohibitive for smaller agencies.

HHAeXchange is a popular choice for home health agencies, but user reviews paint a mixed picture. While some users rave about the software's ease of use and its ability to streamline operations, others have expressed frustration with customer support and the lack of transparency in pricing. One user, for example, described HHAeXchange as a "partner in my business," highlighting the software's ability to help agencies run smoothly. However, other users have complained about the lack of customer support, noting that they often have to wait days for a response. HHAeXchange's pricing structure is also a point of contention. Some users have reported that the software is expensive, while others have said that it is worth the price. Ultimately, HHAeXchange is best suited for agencies that are looking for a way to improve their efficiency and communication. However, it is important to note that the software is not without its drawbacks. If you are considering using HHAeXchange, it is important to do your research and read user reviews before making a decision.

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FAQ

How can I do a in-depth comparison of Axxess and HHAeXchange? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Home Health Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Home Health Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Is there a requirement template for Home Health Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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