MatrixCare vs Trella Health

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Our analysts compared MatrixCare vs Trella Health based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.

It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.

Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.

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Trella Health is an integrated data solution product. It’s designed to help health care providers and post-acute agencies gain insights and gather information to optimize performance. Users can leverage data to improve patient outcomes, increase referrals and reduce costs.

It provides all Medicare Part A and Part B claims data along with Medicare Advantage and Commercial claims data, all in one place. This helps users identify market trends, performance metrics and patterns. Its integrated CRM and ERP services help define and boost marketing and sales strategies.
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Product Insights

  • Easy Data Import and Document Sharing: Smooth out kinks in your patient transition process by importing patient records and medications through networks like CommonWell Health Alliance, Carequality and SureScripts. Use MyScrubber for a complete patient record, add documents or photos to records via mobile and share documents through a secure central location.
  • Enhanced Patient Engagement: Update patients and family members on key developments via direct messages or video chat. Use FHIR-enabled integration to provide after-hours triage and around-the-clock nursing support. Offer patients access to 24/7 telehealth and remote patient monitors to minimize adverse incidents.
  • Integrations-Focused System: Connect with healthCAREFIRST to complete your HCAHPS surveys, use Health Recovery Solutions for remote medical supervision, import records from CarePort and naviHealth and sync medications using Surescripts.
  • Automated Back Office Tools: Minimize manual processes in your agency with dedicated workflows and thresholds for documentation, customized pay rates and attendance.
  • Reduced Rejected Claims: Use algorithms to search patient information against public and private payor records to reduce claims marked as self-pay, charity, or bad debt. Receive advance alerts for Medicare receivables at risk, look up eligibility and use an automated process to correct complex and multi-step claims via Inovalon.
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  • Maximize Profits: Identify providers adept at treating high-risk populations and lowering costs using market-wide performance metrics. Use data insights to partner with compatible providers and reduce the cost of care. 
  • Deliver Better Care: Access insights on Medicare Part A and Part B claims data to improve performance and patient care. Demonstrate the need for completing home care with visual aids to reduce readmissions. 
  • Increase Referrals: Target physicians and facilities with high potential referral sources using office visit claims data. Identify physicians taking an extended time to prescribe home care or hospice and equip them with information on the benefits of earlier referrals. Track existing referrals with built-in EMR software. 
  • View Data Insights: Gain visibility into physician-level performance metrics, pinpoint PCPs that will aid in meeting benchmarks and compare metrics with peers. 
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  • Patient Intake: Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app.
  • Point of Care Tools: Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat.
  • EVV: Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation.
  • Patient Engagement: Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat.
  • Analytics and Reporting: Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration.
  • Revenue Cycle Management: Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims.
  • Compliance and Audits: Ensure compliance with accurate documentation using CMS and best practices. Use HEALTHCAREfirst to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues.
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  • Healthcare Data: Use its CMS Innovator status to view Medicare A and B claims data, insights into the majority of the over-65 population and competitor metrics. 
  • Dashboards: Access real-time information showing rep accountability, performance conversion rates, account activity and overall business growth. 
  • Mobile App: Offers data insights on physicians and facilities, along with personalized conversation starters and scripts. View healthcare data analytics and dashboards on Android and Apple devices. 
  • Integrations: Integrate with EHR, reputation management, CRM and data analytics systems, including Enquire, Home Care Pulse and KanTime
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Product Ranking

#17

among all
Home Health Software

#40

among all
Home Health Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Billing And Coding Caregiver Management Clinical And Point Of Care Management Compliances Mobile Capabilities Patient-Driven Groupings Model (PDGM) Reporting And Dashboards Schedule Management Security And Platform Capabilities 69 75 92 57 81 100 67 89 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 333 reviews
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83%
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MatrixCare has a 'great' User Satisfaction Rating of 83% when considering 333 user reviews from 3 recognized software review sites.

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3.8 (52)
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Awards

SelectHub research analysts have evaluated MatrixCare and concluded it earns best-in-class honors for Security and Platform Capabilities.

Security and Platform Capabilities Award

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Synopsis of User Ratings and Reviews

Functionality: The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted.
Live Updates: Reviewers appreciated the application’s ability to update and sync data and changes from remote devices.
Customer Support: The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support.
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Easy Scheduling: Users appreciate the ease of scheduling visits and managing their schedules, finding it intuitive and efficient.
Streamlined Communication: The platform facilitates seamless communication between caregivers, patients, and families, reducing confusion and improving coordination.
Comprehensive Documentation: Users find the documentation features robust and helpful for maintaining accurate records, simplifying reporting and compliance.
Improved Patient Care: The platform's features, such as automated reminders and patient portals, contribute to better patient engagement and improved care outcomes.
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Customizations: Reviewers noted that the product offers limited customizations for specific agency needs.
Upgrade Costs: The jump in upgrade fees when moving from one patient tier to another was a downside for users.
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Limited Customization: Some users have reported that Trella Health's platform lacks the flexibility to tailor workflows to their specific agency's needs, leading to inefficiencies and frustration.
Steep Learning Curve: The platform's interface can be complex and challenging to navigate, requiring significant training time for new users. This can be particularly problematic for agencies with limited IT resources.
Integration Challenges: Users have expressed difficulties integrating Trella Health with other essential software systems, such as electronic health records (EHRs), leading to data silos and manual workarounds.
Customer Support Issues: Some users have reported slow response times and difficulty reaching customer support, which can be frustrating when encountering technical problems or needing assistance with the platform.
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MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.

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User reviews from the past year suggest that Trella Health's software is a powerful tool for home health agencies, particularly when it comes to its data analytics capabilities. Users rave about the "unmatched healthcare data" and "robust market data" that provides valuable insights into referral patterns, market trends, and competitor analysis. For instance, one user highlighted how Trella Health's "benchmark by physician" feature helps their team measure their performance against competitors and identify growth opportunities. This data-driven approach empowers agencies to make informed decisions about their sales and marketing strategies, ultimately driving referrals and revenue. However, some users have pointed out that there can be discrepancies in data calculations, requiring clarification and fine-tuning from Trella Health's development team. Despite these occasional hiccups, the overall sentiment towards Trella Health is positive, with users praising its ease of use, comprehensive data insights, and ability to enhance sales productivity and referral tracking. Trella Health is best suited for home health agencies of all sizes looking to gain a competitive edge through data-driven decision-making and optimize their referral management processes.

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