ResNexus vs roomMaster

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Our analysts compared ResNexus vs roomMaster based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

roomMaster Software Tool

Product Basics

ResNexus is a cloud-based solution that helps hotels, campgrounds, bed and breakfasts, lodges, and vacation rentals book reservations for their properties. It offers an online booking engine, an ADA-compliant website, OTA integrations and back-office management.

It helps show inventory on online marketing channels, streamline operations, set parameters for automatic yield management and automate booking-specific communication. Other attributes include reservation management, guest detail storage, secure payments and business data analysis.

Automated email marketing helps deliver promotions, specials and newsletters to guests, increasing return rate. Sort and collapse current bookings to remove unwanted gaps and open up availability for potential reservations through unit optimization.

It also provides a guest portal, contactless check-ins, reservations calendar and grid, housekeeping, front desk, retail add-ons, gift certificates, point-of-sale, dynamic pricing, credit card processing, and more.

The product offers per-month, quarterly and annual pricing options. Custom pricing is also available based on property size and season-specific demands.

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roomMaster is a property management system that helps businesses satisfy guests and optimize their property’s profitability. Its front desk management module involves handling reservations, walkins, check-ins, check-outs and postings. It leverages data to derive useful insights for enhancing guest experiences and revenue. It manages revenue streams, payments, accounts and taxes with robust bookkeeping.
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$30 Monthly
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Tailored to your specific needs
$195 Monthly
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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FAQ
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Knowledge Base
24/7 Live Support

Product Insights

  • Increase Portfolio Visibility: Advertise portfolios on multiple distribution channels, popular OTAs and social media pages. Attract new prospects and prevent lost sales by tracking customer carts and sending recovery emails.
  • Design Websites Quickly: Establish a strong online presence by using a library of templates to build a rich website with business colors and logos. 
  • Customize Reservation Pricing: Provide personalized reservation pricing adjustments through membership programs like AAA, as well as flexible options and discounts for military personnel or seniors.
  • Maintain Brand Consistency: Customize the booking engine to match the website aesthetics. Offer a seamless experience to potential guests without redirecting them to unknown websites.
  • Enhance Guest Experiences: Showcase interactive property maps and other digital content for potential guests. Allow them to reserve units online and pay via their preferred mode. Send automated booking confirmations, invoices, welcome messages and feedback forms. The platform supports proptech like POS, smart locks, property Wi-Fi and more.
  • Reduce Risks: Eliminate fraudulent activities with the cloud-based PCI-compliant platform. Protect customer and transactional data through yearly third-party audits. Avoid revenue losses from last-minute cancellations using the built-in travel protection option.
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  • Simplify Management: Manage the entire guest journey from check-ins to check-outs, including every additional purchase, restaurant and bar bills, and more. Deliver a contactless experience and promote social distancing by installing ICRTouch POS systems. 
  • Optimize Rent Structures: Improve revenue and charge optimum rates using the pricing engine to automatically quote accurate rates across channels based on customer profile, length of stay, booking channel, discount coupons and other business-specific metrics. 
  • Improve Sales and Marketing: Maintain an integrated database of guests and inquiries and drive repeat bookings by tracking prospects and instigating targeted campaigns. Automate inventory and information syncing across distribution channels, GDS, booking engines and PMS using IQ-Worldlink engine. 
  • Streamline Event Scheduling: Offer meeting rooms, spas, tours and other activities with a native event management module. Showcase activities on POS, combine charges and bill directly to guest folios. Keep external vendors informed with an interactive cloud calendar. 
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  • Booking: Accept real-time bookings online and via phone, with automated confirmation emails. Manage large bookings for weddings, conferences, reunions and more. View a snapshot of upcoming reservations for up to 90 days and check availability using the Reservation Grid.
  • Business Website: Add logos, headers, backgrounds and colors to meet branding preferences and create a seamless transition into the booking engine. Use custom HTML to edit the navigation bar. 
  • On-Site Services: Operate more efficiently and simplify on-site services by digitizing management with the following modules: 
    • Front Desk: Check guests into and out of properties and note personal details while making reservations to include in future check-ins, welcome and thank-you emails, ensuring a more personalized front desk experience. 
    • Housekeeping: Streamline processes using checklists and help employees perform efficiently. Keep track of all units through a comprehensive status chart that includes a cleaning schedule, a list of responsible staff, required cleaning type and time, and room status.
    • Guest Management: Decrease workload and manage guests with an intuitive interface and practical tools. Categorize guest history into interest groups based on patterns for targeted marketing schemes. Maintain PCI compliance for stored consumer data through third-party audits.
    • Property: Support and manage multiple properties with a single application, scalable according to business size and growth. Track check-ins and check-outs, anniversaries and surprise bookings on a unified dashboard using a reservation calendar. 
  • Marketing Channels: Integrate with popular online travel agencies (OTAs) like Expedia, Booking.com, TripAdvisor and Airbnb to increase virtual inventory visibility and boost occupancy rates.
  • Lightspeed Restaurant: Beneficial for restaurant owners, this cloud-based PoS system helps process orders, transfer charges, store and view data, and more. 
  • Retail and Gift Shop: Manage alternative revenue sources like gift and souvenir shops with a built-in POS system. Manage inventories, showcase items on a booking engine and upsell additional products and services to guests.
  • Direct Billing: Streamline the check-out process by creating house accounts for frequent customers. Bill room costs and other expenses to the parent company directly, bypassing reimbursement requests or expense reports. 
  • Yield Management: Align unit costs according to competition, season and volume with dynamic pricing. Choose occupancy limits, dates and rooms, and adjust prices automatically. 
  • Accounting: Track and manage sales, invoices and accounting data on the cloud through partnership with QuickBooks. Save time by exporting data whenever required and automating data entry. 
  • Reporting and Analysis: Make informed business decisions using more than 65 built-in reports. Keep track of daily finances and extract the most relevant data. Integrations with Google Analytics or custom analysis scripts are available. 
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  • Front Desk and Housekeeping: Manage reservations, check-ins, check-outs and walk-ins. View prices, availability and use the drag-and-drop feature for room assignments. Divide bills and facilitate automatic charges. Easily update room cleanings and schedule maintenance. 
  • Occupancy Manager: Forecast reservations by consolidating data from all channels, including OTAs. Create a waitlist and send automated pre-arrival and post-departure emails to improve guest satisfaction. Increase sales through group bookings like corporate events, weddings and parties. 
  • Revenue Management: Optimize rates to maximize revenue with robust yield management tools and integrations. Track a property’s performance through 130+ in-built reports and customizable assessments. Streamline revenue streams, payments, taxes and accounts intuitive bookkeeping. 
  • Booking Engine: Increase direct bookings with a powerful booking engine. Facilitate automatic rate and inventory updates and yield rate modification. Ensure secure payments with end-to-end encryption and PCI compliance. 
  • Channel Manager: Connect with 55+ OTAs, including Expedia, Airbnb and more, to increase bookings. Ensure rate and inventory synchronization to avoid overbookings. Maintain and control rate parity, rate closeouts, inventory allocations and length of stay restrictions. Add new channels and seamlessly connect with the global distribution system. 
  • Add On Modules: 
    • IQ Gift Cards: Create personalized gift cards or select from standard designs for customers without a transaction fee. Configure cards to be accepted at all outlets.  
    • IQ Schedule: Manage tours, activities, meeting rooms, spa with automated guest service scheduling. Integrate with iQ point of sale and credit card module.  
    • IQ Anywhere: Allow remote access via tablets, smartphones and computers from any web browser. Access front desk, housekeeping, sales, maintenance and security updates.  
    • IQ Messenger: Receive daily updates on property’s occupancy, forecast and day-end information via email or text. 
    • IQ Scan: Scan driver’s licenses from specific countries and passports of all countries. Automatically transfers data to the PMS. 
    • IQ Key Locks: Ensure perfect key for guests always. Add up to three rooms on one key. Allow authorization for other hotel amenities like a swimming pool, gym and more. 
    • IQ-CRM: Amalgamate guest history, travel agent commissions and financial information of all properties into one centralized database.  
    • Import and Export Module: Integrate journal transaction data according to days with accounting platforms. 
  • Guestfolio Integration: Facilitate better engagement and insight by extracting guest reservation history. Deliver updates throughout the travel cycle. Send automated messages and track all communication. 
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Product Ranking

#7

among all
Hotel Management Software

#51

among all
Hotel Management Software

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Analyst Rating Summary

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91
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Platform Capability
Rate Management
Rate Management
Groups and Allotment Management
Integrations and Extensibility

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ResNexus
roomMaster
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 81 82 81 80 98 93 54 84 80 81 79 91 57 73 93 74 77 71 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 297 reviews
Great User Sentiment 57 reviews
96%
of users recommend this product

ResNexus has a 'excellent' User Satisfaction Rating of 96% when considering 297 user reviews from 2 recognized software review sites.

84%
of users recommend this product

roomMaster has a 'great' User Satisfaction Rating of 84% when considering 57 user reviews from 2 recognized software review sites.

4.5 (12)
4.2 (4)
4.8 (285)
n/a
n/a
4.2 (53)

Awards

ResNexus stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Booking Engine: The interface is highly customizable and integrates smoothly with existing property websites, according to 82% of reviews on the booking engine.
Customer Support: Every user is assigned a specialized point of contact for support to ensure better and faster responses, according to 89% of reviews on this aspect.
Reporting: 73% of users reviewing this feature said they were satisfied with the template library and ease of generating reports.
OTA Connections: Easily connects with every major OTA and maintains consistent data across every channel, according to 87% of reviews on OTA integrations.
Secondary Sources of Revenue: Supports ancillary income sources like gift shops, souvenir selling, restaurant POS and more, according to 81% of reviews on this aspect.
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Intuitive Interface: Users praise roomMaster for its user-friendly design, making it easy to navigate and perform tasks efficiently.
Comprehensive Features: From reservation management to reporting and guest history tracking, roomMaster offers a wide array of tools to handle various hotel operations.
Reliable Performance: Users appreciate the system's stability and dependability in managing day-to-day hotel operations smoothly.
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Lengthy Implementation: Onboarding and implementation are time-consuming and require technical expertise, according to 93% of reviews on performance.
User Interface: 63% of reviews on the UI mentioned that it’s not intuitive and involves a steep learning curve.
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Reporting limitations: Users express frustration with the inflexibility and limitations of the reporting features, making it difficult to extract specific data for analysis and decision-making.
User interface: The user interface is considered outdated and not intuitive, leading to a steeper learning curve and reduced efficiency for staff.
Integration challenges: Integrating roomMaster with other hotel systems, such as point-of-sale or revenue management systems, can be complex and may require extensive customization.
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ResNexus is a robust property management platform that helps property managers manage hotels, campgrounds, restaurants and rental properties of all sizes. It offers direct connections to OTAs and marketing channels to increase reservations and revenue.With customizable reports, users can track their retail sales, marketing efforts and utilities. The system helps add incremental value to the business by facilitating retail and souvenir sales at the property and online.The platform offers a customizable booking engine that can easily integrate with existing property websites. Many users appreciate the vendor’s one-on-one customer support. Additionally, emergency support after regular work hours can assist with urgent issues and incidents.The overall sentiment of the product is positive, but users complain about the onboarding and implementation process being time-consuming. Also, the UI isn’t intuitive and involves a steep learning curve.This feature-rich software is a good choice for medium and large-sized property management enterprises. However, it can be overwhelming for small businesses without adequate technical expertise.

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Is roomMaster the master key to unlocking hotel management success? Users praise roomMaster for its user-friendly design, making it easy for staff to learn and use quickly. They also appreciate the comprehensive features, covering everything from reservations and guest check-in to accounting and marketing. This breadth of functionality allows hotels to manage most of their operations within a single system, streamlining workflows and reducing the need for multiple software solutions. Affordability is another highlighted strength, making it accessible to a wider range of hotels, including smaller independent properties. However, some users point out that while roomMaster caters well to smaller hotels, it may not have the advanced features required by larger chains or resorts with more complex needs. For instance, some users mention limitations in the reporting functionality or a desire for more robust integrations with third-party systems. Despite these drawbacks, users generally agree that roomMaster offers a solid foundation for managing day-to-day hotel operations, particularly for independent hotels, boutique properties, and smaller chains seeking an all-in-one solution that's both powerful and budget-friendly.

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