SkyTouch vs Easy InnKeeping

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Our analysts compared SkyTouch vs Easy InnKeeping based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

SkyTouch is a cloud-based property management system that helps customers increase revenue, reduce employee turnover and make data-driven decisions. It sends personalized communications through marketing emails, newsletters and promotions to guests to increase engagement. Automated guest surveys optimize guest experience. It drives direct bookings via hotel websites and leverages data to comprehend local demand and offer competitive pricing. It helps manage hotel inventory from anywhere and boosts cost savings.
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Easy InnKeeping is GraceSoft’s flagship cloud-based property management system. The solution is a popular choice across continents like North America, the Caribbean, South America, Europe, Singapore and Southeast Asia. With a robust reservation calendar, easily control daily and weekly and monthly bookings, users can get an immersive visual display of housekeeping and payment status.

It allows direct guest billing for corporate guests using the advanced package. Create separate company accounts and send invoices directly to the host organization. Users can track purchases, staff time, budgets and inventory through a QuickBooks integration. Easily integrate with secure payment gateways, OTAs and Facebook.
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$69 Monthly, Freemium
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Product Assistance

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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Simplify Management: Handle marketing, booking, billing, group management, housekeeping, reporting tasks and more from a centralized platform. Automate rate adjustment across channels by defining pricing rules based on personalized criteria. 
  • Adopt a Data-Driven Approach: Create a centralized data repository for guest details, occupancy rates, engagement and other business-specific metrics. Design dashboards to measure unit performance and identify areas of operational improvement. 
  • Improve Guest Experience: Deliver personalized experiences based on profile, history, location and more by creating individual guest cards. Launch targeted campaigns, send personalized messages and emails, and offer unique promotions and discounts to drive repeat bookings. 
  • Boost Bookings: Market hotels on multiple OTAs and avoid double entries with automated data syncing across every channel. Quickly respond to queries and feedback using a native CRM module. 
  • Remote Workflows: Work from remote locations using any web-browsing device to access the cloud-based, mobile-optimized platform. 
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  • Increased Efficiency: Automates routine tasks such as reservations, check-ins, and check-outs, freeing up staff to focus on guest services.
  • Enhanced Guest Experience: Provides personalized guest profiles and preferences, ensuring a tailored and memorable stay for each guest.
  • Real-Time Updates: Synchronizes booking information across all platforms instantly, reducing the risk of overbooking and double-booking.
  • Comprehensive Reporting: Generates detailed reports on occupancy rates, revenue, and other key metrics, aiding in strategic decision-making.
  • Seamless Integration: Integrates with various third-party systems such as payment gateways and channel managers, streamlining operations.
  • Cost Savings: Reduces the need for manual data entry and paper-based processes, cutting down on administrative costs.
  • Improved Communication: Facilitates better communication between departments through a centralized system, ensuring everyone is on the same page.
  • Data Security: Employs robust security measures to protect sensitive guest information and comply with data protection regulations.
  • Scalability: Adapts to the needs of both small boutique hotels and large chains, supporting growth without requiring a complete system overhaul.
  • 24/7 Support: Offers round-the-clock customer support to resolve any issues promptly, minimizing downtime and disruptions.
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  • Front Desk and Housekeeping: Examine reservations, weather reports and crucial property statistics on the homepage. Schedule maintenance for rooms in advance. Rotate and block spaces and large parts of the property as needed.  
  • Tape Chart: Filter availability according to date range, make reservations, save dates for groups and increase occupancy using the room assignment optimizer.  
  • Booking Channels: Streamline management, increase direct bookings and maximize revenue with the rate parity on all OTA platforms. Control rates, availability and commission depending on the demand. 
  • Revenue Management: Optimize revenue with an intuitive rate management system with configurable rate structures and seasons. Update, input and track group rate plans, best available rates, reservations in a day and more.
  • Guest Management and Engagement: Customize offers and discounts and manage them from a centralized dashboard. Improve guest satisfaction through features like push-messaging, in-app promotions and updates about on-property specials. Create personalized communications and send newsletters, marketing emails and promotions. 
  • Automated Surveys: Gather feedback from guests through questionnaires, survey forms, social data and reviews. Use targeted campaigns by leveraging feedback to drive repeated bookings. 
  • Integrations: Connect with other platforms such as sales and catering, back-office accounting export, rewards, energy use management and more with robust APIs. 
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  • Booking Engine: Maximize booking by syncing all reservations in one place. Leverage the platform to sell additional products. Offer customers exclusive discounts and services on an hourly basis. Integrate with online payment methods to enable direct bookings. 
  • Point-of-Sale System: Manage in-house gift shops, cafes, restaurants, bars and room service from anywhere. Compatible with apps on phones and tablets. Offer additional discounts on POS. Get a cumulative bill of sales and tariff on a room.  
  • Channel Manager:  Connect with top distribution channels and OTAs like Airbnb, Expedia, Booking.com and more. Optimize occupancy rate and profits by controlling availability, pricing, restrictions and minimum night duration.  
  • Reservation System: Track all bookings on a single screen. Manage bookings for up to 30 days. Reserve and update room status using the click-and-drag feature. Set up different levels of access according to the position of staff. Restrict sensitive data. Increase direct bookings. 
  • CRM Software: Improve customer engagement with e-connect (the customer relationship management system) by sending automated emails and greetings. Send personalized discounts, promotions and customized messages to clients. Connect with guests to know their preferences and past interactions with the hotel. 
  • Customized Websites: Create mobile compatible and SEO adaptable websites to attract bookings. Change and edit design and content according to needs with templates and easy-to-use editors. 
  • Condo PMS: Control condo and apartment reservations designed for owners and independent communities. Integrate with a booking engine, customer relationship manager, sales, financial module and more. 
  • Multi-Property Management: Supervise various sizes of properties from a single PMS. Use easy navigation with the same credentials and assign multi-property access and single property access according to need 
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Product Ranking

#28

among all
Hotel Management Software

#76

among all
Hotel Management Software

Find out who the leaders are

Analyst Rating Summary

73
77
98
83
59
75
100
81
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Groups and Allotment Management
Channel Management
Rate Management
Platform Capability
Reservation and Loyalty Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SkyTouch
Easy InnKeeping
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 98 59 100 80 59 85 63 66 77 83 75 81 77 100 63 78 85 74 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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User Sentiment Summary

Great User Sentiment 197 reviews
Great User Sentiment 51 reviews
86%
of users recommend this product

SkyTouch has a 'great' User Satisfaction Rating of 86% when considering 197 user reviews from 3 recognized software review sites.

86%
of users recommend this product

Easy InnKeeping has a 'great' User Satisfaction Rating of 86% when considering 51 user reviews from 1 recognized software review sites.

4.8 (4)
n/a
4.27 (97)
n/a
4.3 (96)
4.3 (51)

Awards

SelectHub research analysts have evaluated SkyTouch and concluded it earns best-in-class honors for Channel Management and Groups and Allotment Management.

Channel Management Award
Groups and Allotment Management Award

SelectHub research analysts have evaluated Easy InnKeeping and concluded it earns best-in-class honors for Platform Capability.

Platform Capability Award

Synopsis of User Ratings and Reviews

Improved Guest Experience: SkyTouch allows hotels to streamline the check-in and check-out process, leading to shorter wait times and happier guests.
Real-Time Data Insights: The system provides up-to-the-minute data on occupancy rates, revenue, and other key metrics, enabling hotel managers to make informed decisions.
User-Friendly Interface: Many users praise SkyTouch for its intuitive design and ease of use, making it simple for staff to learn and navigate.
Enhanced Operational Efficiency: SkyTouch automates many tasks, such as room assignments and billing, freeing up staff to focus on other aspects of guest service.
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Streamlined Operations: Many users appreciate Easy InnKeeping's intuitive design, which simplifies complex tasks like managing bookings, scheduling housekeeping, and tracking guest preferences. This leads to smoother daily operations and improved staff efficiency.
Enhanced Guest Experience: Users frequently highlight the software's ability to personalize guest interactions. For example, the system can track guest preferences, enabling hotels to provide tailored services and amenities, ultimately boosting guest satisfaction and loyalty.
Real-Time Data Insights: Easy InnKeeping provides users with readily accessible performance data, allowing for informed decision-making. Hotel managers can track key metrics like occupancy rates, revenue streams, and guest feedback, enabling them to identify areas for improvement and optimize their business strategies.
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Reporting limitations: Users have reported difficulties in generating specific reports, especially for revenue management and forecasting.
System glitches and errors: Some users have mentioned encountering system glitches and errors that disrupt operations and require frequent calls to customer support.
Slow support response times: Users have expressed frustration with slow response times from the SkyTouch customer support team, leading to delays in resolving issues.
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Limited Customization: Users express frustration over the inability to tailor the software to their specific needs, particularly in areas like reporting and user roles.
Occasional Bugs and Glitches: Some users report encountering occasional software bugs and glitches that disrupt their workflow, such as issues with payment processing and reservation management.
Customer Support Concerns: A few users have mentioned difficulties reaching customer support or experiencing delays in getting issues resolved, leading to frustration and downtime.
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Is SkyTouch the software solution that will make your hotel business soar to new heights? Recent user reviews from the past year suggest that while SkyTouch offers a solid foundation for managing day-to-day hotel operations, it may not be the most innovative or feature-rich option available. Users appreciate its user-friendly interface and reliable customer support, finding it easier to navigate than more complex systems like Opera. However, some users have expressed frustration with the software's limitations, particularly in areas like reporting and customization. For example, generating detailed reports for analyzing revenue trends or guest demographics can be cumbersome, and tailoring the software to specific hotel needs may require significant workarounds. These limitations make SkyTouch a suitable choice for smaller, independent hotels that prioritize ease of use and affordability over advanced features. Larger hotels or chains with more complex operational requirements might find SkyTouch's capabilities too restrictive. Ultimately, SkyTouch provides a decent starting point for managing a hotel, but it may not be the "sky's the limit" solution for businesses seeking cutting-edge technology and comprehensive functionality.

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Is Easy InnKeeping truly an "easy" solution for hoteliers, or will it leave you feeling like you're stuck in the lobby? Recent user reviews suggest Easy InnKeeping is a breath of fresh air for smaller lodging businesses like bed and breakfasts and inns with under 100 rooms. Users rave about the platform's user-friendliness, highlighting its intuitive design and ease of setup, even for those who aren't tech-savvy. A standout feature is the ability to customize extra person rates for adults and children, something many competitors lack. Users also appreciate the robust customer support and reliable uptime. However, some users point out that the software can be sluggish at times and requires a stable internet connection. While Easy InnKeeping boasts a channel management feature, some users have reported issues with data syncing correctly from platforms like Expedia. Overall, Easy InnKeeping seems to be a good fit for smaller lodging businesses seeking an affordable and user-friendly solution, but larger hotels with more complex needs might need to look elsewhere.

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