EIS vs OneShield

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Our analysts compared EIS vs OneShield based on data from our 400+ point analysis of Insurance Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

EIS is a cloud-native ecosystem for brokers and insurers. It provides workflow automation, product development and a centralized suite where any process can be viewed or managed.

Users can access engagement reports and analytics to oversee customer activity. Extend platform capabilities with third-party integrations and enable access to external data using APIs. It provides the ability to organize data assets and manage claims, policies and billing.
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OneShield is a comprehensive digital ecosystem for managing the coverage lifecycle. Users and agents can streamline processes, optimize business practices, systemize information and oversee customer activity in one hub.

Give insurers and brokers the flexibility to create workflows and modify specific actions. Users can expedite policy processing, simplify claims management and enhance overall productivity with automation and pre-designed content.
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Android
Chromebook
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Linux
Android
Chromebook
Cloud
On-Premise
Mobile
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On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
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Knowledge Base
24/7 Live Support

Product Insights

  • Better Customer Understanding: Comprehend and anticipate client needs with readable analytics. Modify processes to optimize experiences based on client feedback.
  • User-friendly Navigation: Enhance visibility of the platform with user-centric dashboards. Organize information quickly to improve overall accessibility.
  • Tailored Products: Build and deliver customized products tailored to fit client needs. Streamline development and access pre-made content for simplified building.
  • Personalized Programs: Build personalized plans for customers based on provided requirements. Enhance customer experience by providing more options.
  • Enhanced Productivity: Automate tasks and streamline processes to allow increased focus on more complex tasks. Increase efficiency by optimizing workflows and lessen the time spent developing products.
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  • Enhanced Productivity: Streamline processes and get products to market faster. Save time by automating tasks and promoting efficiency with pre-built workflows.
  • Platform Flexibility: Navigate the system quickly with user-friendly dashboards and create an unlimited number of personalized web portals.
  • Deeper Customer Understanding: Gain access to real-time information and monitor customer activity with comprehendible data.
  • Simplify Managing: Access pre-designed workflows and reports. Create automated processes to fit specific business requirements.
  • Better Client Connection: Strengthen connections with clients and enhance customer engagement by offering more self-service options.
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  • EIS Suite: View and manage the entire insurance lifecycle. Pinpoint potential system inefficiencies and adjust workflows to optimize usability. Customize employee dashboards and include specific data and graphics based on user needs.
  • Policy Management: Expedite processing by automating policy workflows. Access and manage important documents from the policy screen. Find policy information in one location and group data for fast modification.
  • Claims Management: Streamline claims processes by automating simple tasks. Use scripts to gather FNOL data through numerous channels quickly. Provide clients with a dynamic view of digital claims information.
  • Product Management: Use low-code product development tools to build products, bundles and experiences. Manage and modify products in one hub.
  • Client Management: Aggregate real-time customer engagement information from multiple channels to calibrate marketing and production efforts. Work collaboratively with other departments to expedite client tasks and enhance productivity.
  • Billing: Enable flexible billing options for clients and brokers. Manage invoicing, reconciliation, cash and collection, and delinquency services. Automate billing based on specific requirements. Provide customers with various payment options and the ability to set recurring payments.
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  • Reporting: Find important data quickly with user-friendly dashboards. Gain insight into client preferences with real-time information and easy-to-read reports.
  • Policy: Manage the policy lifecycle and find essential data in one location. Organize multiple projects and automate policy tasks with the in-house task manager. Use the policy package designer to provide clients with various coverage options.
  • Billing: Offer flexible billing and payment options to customers and integrate with third-party applications. Track customer transactions and modify systems to meet client needs. Set permissions for personalized customer portals and empower clients with self-service capabilities.
  • Claims: Streamline the claims process by automating workflows and utilizing easily managed forms. Access claim-related data, browse reports and view recent activities from one dashboard. Use rule-based behavioral analytics to receive recommendations and automate future claim actions.
  • Underwriting: Aggregate data and suggest client attributes with the integrated rating system. Automate simple underwriting tasks and refocus underwriter attention where it is needed.
  • Relationship Management: Manage relationships with external contacts by utilizing a custom repository. Store and access third-party data securely.
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Product Ranking

#26

among all
Insurance Software

#30

among all
Insurance Software

Find out who the leaders are

Analyst Rating Summary

73
77
99
85
96
74
34
71
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Billing Management
Claims Management
Policy Management
Dashboards and Reporting
Quote Management
Billing Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

EIS
OneShield
+ Add Product + Add Product
Billing Management Claims Management Commissions Tracking Dashboards And Reporting Platform Capabilities Policy Management Quote Management Underwriting And Rating Management 99 96 34 62 82 88 60 70 85 74 71 100 81 79 97 81 0 25 50 75 100
100%
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87%
0%
13%
100%
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78%
0%
22%
40%
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60%
80%
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20%
67%
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33%
100%
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85%
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15%
85%
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15%
93%
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7%
87%
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13%
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40%
100%
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57%
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43%
86%
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14%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

25%
0%
75%
50%
0%
50%

User Sentiment Summary

Great User Sentiment 10 reviews
Good User Sentiment 14 reviews
80%
of users recommend this product

EIS has a 'great' User Satisfaction Rating of 80% when considering 10 user reviews from 2 recognized software review sites.

77%
of users recommend this product

OneShield has a 'good' User Satisfaction Rating of 77% when considering 14 user reviews from 3 recognized software review sites.

3.5 (2)
2.5 (1)
n/a
1.0 (1)
4.1 (8)
4.2 (12)

Awards

SelectHub research analysts have evaluated EIS and concluded it earns best-in-class honors for Billing Management and Claims Management.

Billing Management Award
Claims Management Award

SelectHub research analysts have evaluated OneShield and concluded it earns best-in-class honors for Dashboards and Reporting.

Dashboards and Reporting Award

Synopsis of User Ratings and Reviews

Streamlined Workflows: Users praise EIS for simplifying complex insurance processes, such as claims processing and policy administration, through automated workflows and intuitive interfaces.
Enhanced Data Management: EIS receives positive feedback for its robust data management capabilities, enabling users to efficiently store, organize, and analyze large volumes of insurance data, leading to improved decision-making.
Improved Customer Service: Users appreciate EIS for facilitating better customer service by providing quick access to policy information, claims status, and communication tools, resulting in faster response times and increased customer satisfaction.
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Streamlined Policy Administration: OneShield's policy management tools allow users to efficiently handle the entire policy lifecycle, from quoting and issuance to renewals and endorsements, reducing manual tasks and paperwork.
Improved Claims Processing: The platform's claims management features help insurers process claims faster and more accurately, leading to increased customer satisfaction and reduced costs. Automated workflows and integrated communication tools expedite claims resolution.
Enhanced Customer Experience: OneShield offers self-service portals and mobile apps that empower customers to manage their policies, file claims, and access information easily, improving engagement and satisfaction.
Data-Driven Insights: Robust reporting and analytics capabilities provide insurers with valuable insights into their operations, enabling them to identify trends, make informed decisions, and optimize performance.
Scalability and Flexibility: OneShield's cloud-based architecture allows insurers to scale their operations up or down as needed, adapting to changing business requirements and market demands.
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Difficult to Use: Some users find the system difficult to navigate and use, especially when trying to find specific information or complete tasks.
Slow Performance: Users have reported that the system can be slow, especially during peak hours or when dealing with large amounts of data. This can lead to frustration and lost productivity.
Limited Functionality: Some users feel that the system lacks certain features or functionality that they need to do their jobs effectively. This can force them to use workarounds or other systems, which can be inefficient.
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Complex Configuration: Users frequently mention the steep learning curve associated with OneShield's configuration tools. The interface can be overwhelming for new users due to its intricate options and settings, often requiring extensive training and support.
Customization Challenges: Adapting OneShield to specific business workflows can be cumbersome. Users report difficulties in customizing forms, reports, and processes to align with their unique requirements, sometimes necessitating complex workarounds or compromises.
Performance Issues: Some users experience slowdowns and performance bottlenecks, particularly when handling large volumes of data or complex transactions. This can impact productivity and user satisfaction, especially during peak periods.
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User reviews from the past year suggest that EIS is a comprehensive insurance management solution, particularly favored for its user-friendly interface and robust feature set, encompassing policy, claims, risk, compliance management, and reporting. Users praise EIS for its ability to streamline operations and reduce costs, making it a valuable asset for businesses of all sizes. However, a recurring concern among users is the cost of EIS, which some find prohibitive, especially smaller businesses or those with simpler insurance requirements. Additionally, some users have reported difficulties adapting EIS to more complex insurance scenarios, finding it less flexible than desired. While EIS offers a solid foundation for insurance management, businesses with intricate insurance needs might require a more specialized solution tailored to their specific complexities.

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OneShield's user reviews over the past year paint a picture of a robust, yet complex, insurance software solution. Users frequently praise its extensive configurability and flexibility, allowing insurers to tailor the system to their specific workflows and needs. This adaptability is particularly beneficial for larger insurance carriers with intricate processes or unique product offerings. However, this strength can also be a double-edged sword, as the initial setup and configuration process can be time-consuming and require significant technical expertise. Some users have expressed frustration with the steep learning curve and the need for ongoing support to fully leverage the system's capabilities. Compared to competitors like Duck Creek and Majesco, OneShield stands out with its comprehensive feature set, encompassing policy administration, billing, claims management, and analytics. This all-in-one approach streamlines operations and reduces the need for multiple, disparate systems. However, some users find the interface to be less intuitive than some competitors, impacting user adoption and efficiency. Despite these challenges, OneShield is often lauded for its robust reporting and analytics capabilities, providing insurers with valuable insights into their business performance and risk exposure. This data-driven approach empowers insurers to make informed decisions and optimize their operations. In conclusion, OneShield is best suited for larger insurance carriers with complex requirements and a dedicated IT team to manage the implementation and ongoing maintenance. Its extensive configurability, comprehensive feature set, and powerful analytics make it a compelling choice for organizations seeking a robust and scalable solution to manage their insurance operations. However, smaller insurers or those with limited technical resources may find the system's complexity and learning curve to be a significant barrier.

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Top Alternatives in Insurance Software


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OneShield

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