Drift vs 123 Flash Chat

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Our analysts compared Drift vs 123 Flash Chat based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

123 Flash Chat Software Tool

Product Basics

Drift is a cloud-based conversational marketing platform that helps businesses acquire customers and streamline sales processes. It generates leads through customizable campaigns, intelligent reports and real-time engagement with website visitors. It offers AI chatbots, offline and mobile access, geo-tagging, conversation histories and more.
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123 Flash Chat is a robust software solution designed to facilitate live chat interactions, offering a comprehensive suite of features tailored for real-time communication. It is particularly well-suited for online communities, educational institutions, and businesses seeking to enhance user engagement through dynamic chat environments. The software supports text, audio, and video chat, providing a versatile platform for various communication needs.

Key benefits include seamless integration with existing websites, customizable chat rooms, and a user-friendly interface that enhances the overall user experience. Popular features encompass private messaging, chat moderation tools, and multi-language support, making it accessible to a global audience. Users have praised its reliability and the rich set of functionalities that cater to diverse requirements.

Pricing details for 123 Flash Chat are not readily available, and it is recommended to contact SelectHub for a personalized quote based on specific needs. This ensures that users receive a tailored pricing plan that aligns with their unique requirements.

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$2,500 Monthly
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$19 Monthly
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Tailored to your specific needs
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Product Assistance

Documentation
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Target High Quality Leads: Target site visitors and welcome them with personalized messages based on collected user information, like company name, industry, employee count and location. Expedite interaction and lead conversion by allowing them to schedule appointments through an intelligent auto-attendant. 
  • Qualify Leads Faster: Engage with buyers faster by segmenting them based on tech stack data and allowing priority ones skip the form queue. Qualify leads in real time and instantly route them to sales representatives without leaving the website. 
  • Close Deals Quickly: Use the Deal Room feature to improve collaboration among sales staff. Store notes and resources about every conversation and manage all sales processes in one place. Sales managers can coach representatives effectively and buyers can chat, call or book a meeting with their point of contact directly. 
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  • Enhanced User Engagement: 123 Flash Chat facilitates real-time interaction, keeping users engaged and encouraging longer site visits.
  • Customizable Interface: Tailor the chat interface to match your brand’s aesthetics, ensuring a seamless user experience.
  • Scalability: Easily handle a growing number of users without compromising performance, making it suitable for both small and large communities.
  • Monetization Opportunities: Integrate features like virtual gifts and premium memberships to generate additional revenue streams.
  • Security and Privacy: Robust security measures protect user data and conversations, fostering a safe online environment.
  • Cross-Platform Compatibility: Accessible on various devices and operating systems, ensuring users can chat from anywhere.
  • Moderation Tools: Advanced moderation capabilities help maintain a respectful and orderly chat environment.
  • Integration with Existing Systems: Seamlessly integrate with your current website or application, minimizing disruption and maximizing efficiency.
  • Language Support: Multi-language support broadens your reach, allowing you to cater to a global audience.
  • Analytics and Reporting: Gain insights into user behavior and chat activity with detailed analytics, helping you make informed decisions.
  • Customer Support: Reliable customer support ensures any issues are promptly addressed, minimizing downtime and user frustration.
  • Community Building: Foster a sense of community among users, enhancing loyalty and user retention.
  • Interactive Features: Incorporate multimedia elements like video and audio to enrich the chat experience.
  • Cost-Effective Solution: Offers a range of pricing plans to fit different budgets, providing value without compromising quality.
  • SEO Benefits: Increased user interaction can lead to higher search engine rankings, driving more traffic to your site.
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  • Reports: Get detailed reports on website engagement, team performance, sales, response time, routing, leads acquired and other performance metrics.
  • Playbooks: Leverage automated message workflows that use IP data to create customized chat experiences for users, send targeted messages, run marketing campaigns, monitor site visitors and connect leads to teams.
  • API and Integration: Use the API to access bot features, sync contacts, enable permissions for agent information, support widget configurations and assist with data retrieval and deletion. Integrate with Hubspot, Salesforce, Zapier, Marketo and Clearbit.
  • Email Bots: AI-powered email bots manage email conversations with contacts, improve conversion rates, distinguish human email replies from autoresponders and route them to the right representatives, guarantee follow-ups, track responses and drive more pipelines.
  • Customer Data: Collate user data from third-party sources like Crunchbase, SixSense, and ZoomInfo to segment and personalize customer information. Collect and manage contact profiles with fields like visitor name, contact details, company name and industry.
  • Visitor Intelligence: Increase website engagement and personalize interactions using Visitor Intelligence. This visitor identification software records information shared by customers, like email address or location, and uses it to personalize customer interactions with the bot.
  • Live Chat: Connect with website visitors, capture leads, engage target accounts and manage conversations with multiple inboxes. Make internal notes and get conversational ratings on the website.
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  • Multi-Platform Compatibility: Seamlessly integrates with various platforms including Windows, Mac, and Linux.
  • Customizable Interface: Offers extensive customization options for chat room themes, layouts, and user interfaces.
  • Video and Audio Chat: Supports high-quality video and audio communication, enhancing user interaction.
  • Mobile Support: Fully functional on mobile devices, ensuring users can chat on-the-go.
  • Moderation Tools: Provides robust moderation features such as banning, kicking, and muting users to maintain a safe chat environment.
  • Private Messaging: Allows users to send private messages, facilitating one-on-one conversations.
  • Multi-Language Support: Supports multiple languages, making it accessible to a global audience.
  • File Sharing: Enables users to share files directly within the chat, streamlining collaboration.
  • Emoticons and Avatars: Includes a wide range of emoticons and customizable avatars to enhance user expression.
  • Integration with Social Media: Easily integrates with popular social media platforms like Facebook and Twitter for seamless user experience.
  • Real-Time Translation: Offers real-time translation features, breaking down language barriers between users.
  • Chat History: Maintains a log of chat history, allowing users to revisit past conversations.
  • Polls and Surveys: Facilitates the creation of polls and surveys within the chat to gather user feedback.
  • API and SDK Availability: Provides APIs and SDKs for developers to extend and customize the chat functionalities.
  • Security Features: Implements advanced security measures such as SSL encryption to protect user data.
  • Scalability: Designed to handle a large number of concurrent users, making it suitable for both small and large communities.
  • Advertising Options: Supports various advertising formats, allowing for monetization opportunities.
  • Games Integration: Includes options to integrate games within the chat, enhancing user engagement.
  • Bot Integration: Allows for the integration of chatbots to automate responses and improve user interaction.
  • Custom Commands: Enables the creation of custom commands to streamline chat operations and user interactions.
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Product Ranking

#6

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Live Chat Software

#102

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Live Chat Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Drift
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Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 85 63 100 90 65 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 865 reviews
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87%
of users recommend this product

Drift has a 'great' User Satisfaction Rating of 87% when considering 865 user reviews from 5 recognized software review sites.

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4.3 (21)
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4.48 (166)
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4.5 (151)
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4.0 (37)
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Awards

SelectHub research analysts have evaluated Drift and concluded it earns best-in-class honors for Online Visitor Management.

Online Visitor Management Award

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Synopsis of User Ratings and Reviews

Usability: According to 90% of users who mentioned this aspect, the software is intuitive and easy to use.
Reporting: 73% of users who commented on this aspect said the reports are clear and detailed.
Multimedia Capabilities: According to 60% of users who reviewed this aspect, it’s easy to create, record and share videos.
Customer Service: 70% of users who reviewed this element said that customer support is attentive and professional.
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Easy Setup: 123 Flash Chat is known for its simple installation process, allowing you to quickly deploy a chat solution on your website.
Customization: The software provides extensive customization options, enabling you to tailor the chat interface to match your brand and website design.
Forum/Portal Integration: 123 Flash Chat is designed to seamlessly integrate with external forums or portals, enhancing user engagement and communication within your existing online community.
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Cost: According to 80% of users who mentioned this, the product is expensive, making it unaffordable for small businesses.
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Outdated Technology: As its name suggests, 123 Flash Chat relies on Adobe Flash, a technology that is outdated and no longer supported by modern browsers due to security and performance issues.
Limited Mobile Compatibility: Flash's incompatibility with mobile devices like smartphones and tablets could severely limit the chat's accessibility for users on the go.
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Drift streamlines business communications using live chat widgets, custom chatbots, videos and integrations. According to reviews, it offers a user-friendly platform, detailed reporting tools, useful lead routing and excellent customer support. Users appreciated that it helps to generate leads and navigate complex sales. However, some users reported technical issues with push notifications and chats, and some considered the product expensive. Overall, Drift is suitable for businesses seeking to improve and refine their customer engagement.

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Is 123 Flash Chat all it's cracked up to be? Based on user reviews, 123 Flash Chat seems to be a mixed bag. While some users praise its ease of installation and compatibility with various platforms, the lack of recent reviews raises concerns about its current relevance, especially in a rapidly evolving technological landscape. For instance, a user in 2014 lauded its seamless integration with their PHPChat site, highlighting its compatibility as a key strength. However, the absence of feedback from the past nine years makes it difficult to ascertain if these advantages still hold true. Furthermore, the software's reliance on Flash, a technology that has largely been phased out due to security and performance issues, raises a red flag. While the company claims to have released an HTML5 client for mobile and PC, the lack of user feedback on this newer version makes it difficult to assess its effectiveness. This reliance on outdated technology could potentially pose security risks and compatibility issues with modern browsers and devices. In conclusion, while 123 Flash Chat might have been a viable option in the past, the lack of recent user reviews combined with its dependence on outdated technology makes it difficult to recommend wholeheartedly. It might be suitable for users prioritizing affordability and seeking basic chat functionalities, but those requiring modern features, robust security, and ongoing support might need to explore alternative solutions.

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Screenshots

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