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Intercom vs Chatra

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Our analysts compared Intercom vs Chatra based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Intercom Software Tool
SelectHub Award Winner
Chatra Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

82 Detailed Analysis

User Sentiment

Great User Sentiment (3224 Reviews)

Analyst Rating

72 Detailed Analysis

User Sentiment

Excellent User Sentiment (435 Reviews)
Intercom is a conversational platform that personalizes messaging throughout the customer journey using customer, company and behavioral data. It offers chatbots, marketing campaigns, self-service functions, proactive tours and more. Collaborative inboxes, reporting and automated workflows help users interact with customers across all channels.

It integrates with out-of-the-box modules to automate actions and sync data and allows users to build their setups based on business needs. Businesses can see who uses their products and communicate with customers via targeted, behavior-driven emails and in-app messages.
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Chatra is an online messenger tool that allows businesses to talk with customers via email, chats and social media apps. It increases the conversation rate by answering questions and directing clients to the right products. Its group chat functionality allows users to communicate with different agents and product specialists in a single chat window.

It can connect through an offline mode via messenger. It is quick, convenient, accessible and available 24/7.
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$39/Seat, Monthly
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Tailored to your specific needs
$17/Agent, Monthly, Freemium
Free Trial is available →
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Tailored to your specific needs
Small 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Customize Bots: Build code-free bots that automatically triage conversations, initiate contact using advanced targeting and engage high-intent leads. 
  • Reply Faster: Apply macros or pre-written responses to maintain a consistent support experience even when live agents are unavailable. Automate repetitive actions, like tagging, assigning and updating tickets, across multiple conversations at once. 
  • Market Effectively: Engage potential leads with personalized messages to support the sales process and improve branding in real time. 
  • Enhance Support: Use the Conversational Support Starter Kit to learn how to combine proactive self-serve, AI-powered and human support to resolve customer issues at scale. 
  • Integrate Easily: Connect with tools like Marketo, Shopify and Stripe to enhance data interoperability and automate workflows. 
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  • Ease of Use: Seamless set up using the easy plug and play widget. It reduces workload and increases customer satisfaction. View what users are saying before sending messages using typing indicators. 
  • Boost Sales Conversion: Follow up prospects by maintaining conversation history, including unsent messages. Saves messages even after the browser is closed. Keep customers engaged by providing access to all conversations. Pre-prep answers while customers are still typing. Track visitors’ browsing history by automatically tagging using color codes. 
  • Enhance Customer Experience: Set up a friendly tone to welcome customers visiting the website. Use saved replies or canned responses for frequently asked questions. Match speech patterns during conversations to keep customers comfortable. Provide transcripts for visitors to revisit chat conversations or send via email. 
  • Free Trial: Get access to a 10-day free trial of the paid plan. Free Forever plan is available but with limited features. 
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  • Mobile Carousels: Manage communication with a customizable, code-free interface on a single or multiple screens. Request device permissions, add deep links, send dynamic carousel messages, open URLs, start conversations in the messenger and give users the option to chat with support. 
  • Team Messaging: Organize and respond to conversations on web, mobile and email and social channels from a central location. Create separate inboxes for support and sales, set permissions and use notes to collaborate on difficult questions.  
  • Product Tours: Create customizable interactive guides to orient new customers and explain products.  
  • Series Visual Campaign Builder: Use a drag-and-drop visual campaign builder to create behavior-based customer messaging campaigns. Send in-app and in-product messages and make feature announcements. Adjust paths for wait time, message type and unique tags. 
  • Conversational Support: Manage, route and prioritize conversations. Automate answers to common questions with the Resolution Bot. Customize user experience with intelligent chatbots based on customer behavior. 
  • Customer Data: Track unique business and customer data, like business type, location, pricing plan, product type and spend. Integrate data from a tech stack to personalize interactions and keep information up to date.
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  • Color-Coded Names: Generates name and color code for each visitor automatically. Keep track and maintain browsing history in real time. 
  • Smart Chat Distribution: Maintain conversations by being the first to react. If an agent cannot respond within a specific timeframe, the chat gets transferred to other team members. It changes the agent’s status as offline if the agent is busy and sends a follow-up email simultaneously. 
  • Chat Reviews: Provides unlimited chat reviews. It allows an agent to review multiple chats on the phone while talking to another customer on the system. 
  • Visitor Lists: Provides the number of online visitors and starts interacting manually. It allows agents to target customers from different locations. Customize the type of information required, including current web page, referrer, location, browser and more. Highlight visitors with different colors to know their ongoing status. 
  • Automated Answers: Sends messages with questions, offers or discounts and provides the visitor with multiple reply options. After choosing the preferred option, the bot sends another automated message. 
  • Form and Lead Capture: Sends automatic welcome messages to visitors and collects relevant information instantly. It prompts the visitor to fill out forms and other details. 
  • Targeted Chats: Manages and analyzes the number of leads by proactively engaging with customers. Set up smart triggers to reduce pop-up chats. Use default templates for setting up important triggers. 
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Product Ranking

#7

among all
Live Chat Software

#35

among all
Live Chat Software

Find out who the leaders are

Analyst Rating Summary

82
72
83
78
50
39
100
89
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Online Visitor Management
Integration and Extensibility
Online Visitor Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Intercom
Chatra
+ Add Product + Add Product
Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 83 50 100 83 65 78 39 89 80 40 0 25 50 75 100
74%
0%
26%
78%
0%
22%
29%
0%
71%
29%
0%
71%
100%
0%
0%
89%
0%
11%
76%
0%
24%
76%
0%
24%
40%
0%
60%
0%
0%
100%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

89%
0%
11%
61%
0%
39%

User Sentiment Summary

Great User Sentiment 3224 reviews
Excellent User Sentiment 435 reviews
89%
of users recommend this product

Intercom has a 'great' User Satisfaction Rating of 89% when considering 3224 user reviews from 6 recognized software review sites.

95%
of users recommend this product

Chatra has a 'excellent' User Satisfaction Rating of 95% when considering 435 user reviews from 1 recognized software review sites.

5.0 (19)
n/a
4.4 (1333)
n/a
4.52 (859)
4.75 (435)
4.5 (754)
n/a
4.4 (147)
n/a
4.2 (112)
n/a

Awards

SelectHub research analysts have evaluated Intercom and concluded it earns best-in-class honors for Online Visitor Management.

Online Visitor Management Award

Chatra stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Usability: The platform is easy to use, straightforward and intuitive, according to 94% of users who commented on this aspect.
Customer Support: According to 74% of users who mentioned this, support reps are knowledgeable and helpful.
Training: Of the total users who commented on this feature, 90% liked the onboarding resources, training guides and simplicity of navigation.
Communication: 90% of users who commented on this appreciated being able to answer a high volume of questions, customize bots, automate responses and organize conversations.
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Easy to Use: Chatra is known for its user-friendly interface and intuitive design, making it simple for both agents and customers to navigate and utilize its features effectively.
Affordable Pricing: Chatra offers competitive pricing plans, including a free plan with basic features, making it accessible to businesses of all sizes and budgets.
Customization Options: Users appreciate the ability to customize the chat widget's appearance to match their branding and website design, creating a seamless and integrated experience for visitors.
Integrations: Chatra integrates with various popular platforms and tools, such as CRMs, email marketing services, and helpdesk software, allowing businesses to streamline their workflows and improve efficiency.
Mobile App: The availability of a mobile app enables agents to stay connected and respond to customer inquiries on the go, ensuring prompt and efficient communication.
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Value for Money: The pricing is hard to understand and skews expensive, according to 100% of users who mentioned this.
Reporting: According to 67% of users who reviewed this feature, internal reports are limited and inaccurate.
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Limited Customization: Users express frustration over the inability to customize certain aspects of the chat widget's appearance, such as modifying the color scheme to align with their brand aesthetics.
Reporting Features: There are complaints about the platform's reporting capabilities, citing a lack of detailed analytics and insights into chat interactions, making it difficult to assess agent performance and identify areas for improvement.
Mobile App Functionality: Some users find the mobile app to be less intuitive and feature-rich compared to the desktop version, impacting their ability to manage chats and respond to customer inquiries effectively on the go.
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Intercom offers a comprehensive platform to manage communications and increase engagement, via chatbots, product tours, email campaigns, automated answers and more. Based on user reviews, the product offers an intuitive interface, excellent customer support and useful onboarding resources. Users appreciated that they can customize automated tasks and in-app messages. Many reviewers also liked that they can assign conversations, use add-ons, send emails, send attachments and handle all customer outreach from a single platform. However, some users mentioned that the product is expensive and has limited reporting capabilities. All things considered, Intercom is a great solution for businesses in need of a complete communications platform.

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Is Chatra all it's cracked up to be? User reviews from the past year suggest that Chatra is a solid choice for businesses looking for a live chat solution that is easy to use and affordable. Users praise Chatra for its intuitive interface, which makes it easy to set up and manage conversations. They also appreciate the software's robust feature set, which includes canned responses, conversation tracking, and integrations with other software. However, some users have noted that Chatra's reporting features are not as comprehensive as those offered by some of its competitors, such as Intercom or Zendesk. What sets Chatra apart is its focus on small to medium-sized businesses (SMBs). The software's pricing plans are designed to be accessible to businesses of all sizes, and its features are tailored to the needs of SMBs. For example, Chatra's "triggered messages" feature allows businesses to automatically send messages to visitors based on their behavior on the website, such as time spent on a page or pages visited. This can be a valuable tool for SMBs that are looking to increase engagement and conversions. Overall, Chatra is a good option for businesses that are looking for an affordable and easy-to-use live chat solution. Its focus on SMBs makes it a particularly good choice for businesses that are just starting out or that have limited resources.

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Screenshots

Top Alternatives in Live Chat Software

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Head-to-Head Comparison

Intercom VS Chaport
Intercom VS Chatra
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Intercom VS Help Scout
Intercom VS HubSpot Service Hub

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