Intercom vs Pure Chat

Intercom offers a comprehensive platform to manage communications and increase engagement, via chatbots, product tours, email campaigns, automated answers and more. Based on user reviews, the product offers an intuitive interface, excellent customer support and useful onboarding resources. Users appreciated that they can customize automated tasks and in-app messages. Many reviewers also liked that they can assign conversations, use add-ons, send emails, send attachments and handle all customer outreach from a single platform. However, some users mentioned that the product is expensive and has limited reporting capabilities. All things considered, Intercom is a great solution for businesses in need of a complete communications platform.

Is Pure Chat purely the best live chat software around? Recent user reviews suggest Pure Chat is a solid choice for startups and small businesses looking to dip their toes into the world of live chat customer support. Users praise its ease of use, highlighting the straightforward setup and intuitive interface that allows even the least tech-savvy individuals to get up and running in minutes. Affordability is another major draw, with a free plan catering to smaller businesses and paid plans offering scalability for growing companies. Users specifically appreciate the seamless integration with popular platforms like WordPress and Shopify, making it a breeze to incorporate into existing workflows. However, Pure Chat isn't without its drawbacks. Some users find the customization options for the chat widget to be somewhat limited, especially compared to competitors like Intercom or Zendesk Chat. Others desire more advanced features like chatbot functionality and detailed analytics, which are often essential for larger businesses with more complex customer support needs. While Pure Chat excels at providing a basic, user-friendly live chat experience, it may not fully satisfy those seeking a more robust and feature-rich solution. Ultimately, Pure Chat is best suited for businesses prioritizing simplicity and affordability over advanced functionality. It's a great entry-level option for those new to live chat or with limited budgets, allowing them to provide real-time customer support without breaking the bank.