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LiveChat vs Chatra

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Our analysts compared LiveChat vs Chatra based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
LiveChat Software Tool
SelectHub Award Winner
Chatra Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

90 Detailed Analysis

User Sentiment

Excellent User Sentiment (1298 Reviews)

Analyst Rating

72 Detailed Analysis

User Sentiment

Excellent User Sentiment (435 Reviews)

LiveChat is a live chat software designed to improve customer engagement and support. It allows businesses to engage with website visitors in real-time, providing immediate assistance and resolving queries efficiently.

LiveChat is ideal for businesses looking to enhance their customer experience, increase conversion rates, and streamline support processes. Its key benefits include improved communication, reduced response times, increased customer satisfaction, and valuable insights into customer behavior.

Popular features of LiveChat include customizable chat widgets, proactive chat invitations, offline messaging, chat routing, and analytics. It integrates seamlessly with popular CRM and help desk systems, ensuring a comprehensive customer support solution.

LiveChat offers flexible pricing plans based on the number of agents and features required. Its pricing ranges from a basic plan for small businesses to enterprise-level plans for large organizations, with payment options including monthly and annual subscriptions.

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Chatra is an online messenger tool that allows businesses to talk with customers via email, chats and social media apps. It increases the conversation rate by answering questions and directing clients to the right products. Its group chat functionality allows users to communicate with different agents and product specialists in a single chat window.

It can connect through an offline mode via messenger. It is quick, convenient, accessible and available 24/7.
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$20/User, Monthly
Free Trial is available →
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Tailored to your specific needs
$17/Agent, Monthly, Freemium
Free Trial is available →
Get a free price quote
Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Reduces Costs: LiveChat helps companies cut costs by employing a smaller staff. It allows customer service agents to talk with multiple visitors at once to maintain efficiency. 
  • Boosts Customer Satisfaction: The software provides customer information like name and current page viewed so agents are able to operate with full context. This visibility, along with customer feedback surveys and chat ratings, helps companies increase CSAT (customer satisfaction) scores. 
  • Enables Faster Responses: The software facilitates timely responses through real-time interactions, canned responses and chat previews that show what a customer is typing before they hit send. 
  • Offers Free Trial: Users can test the software for 14 days to see if it works for them before committing to a purchase. The free trial offers the features included with the Team package. 
  • Provides 24/7 Support: Companies can provide round-the-clock support via integration with ChatBot, allowing customers to get their questions answered at any time. 
  • Lightens Workloads: Integration with a knowledge base reduces the number of queries that agents need to handle by allowing customers to find answers in the company knowledge base directly from the chat. 
  • Lets Users Customize: Configurable widgets enable the creation of personal experiences that are on-brand. Users can change colors, upload the company logo, add introductions and agent headshots, set chat button types, and optimize for web and mobile interfaces. The chat window also supports 45 languages. 
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  • Ease of Use: Seamless set up using the easy plug and play widget. It reduces workload and increases customer satisfaction. View what users are saying before sending messages using typing indicators. 
  • Boost Sales Conversion: Follow up prospects by maintaining conversation history, including unsent messages. Saves messages even after the browser is closed. Keep customers engaged by providing access to all conversations. Pre-prep answers while customers are still typing. Track visitors’ browsing history by automatically tagging using color codes. 
  • Enhance Customer Experience: Set up a friendly tone to welcome customers visiting the website. Use saved replies or canned responses for frequently asked questions. Match speech patterns during conversations to keep customers comfortable. Provide transcripts for visitors to revisit chat conversations or send via email. 
  • Free Trial: Get access to a 10-day free trial of the paid plan. Free Forever plan is available but with limited features. 
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  • Ticketing System: This module streamlines and simplifies the process of managing tickets. Users can create tickets from email or chat, group related cases with tags, assign tickets, schedule automated follow-ups and track open cases via a dashboard. Any messages sent after hours are saved as a ticket so no conversations are left untouched. 
  • Chat Routing: This feature ensures that customers speak to the most suitable agent based on department (sales or service, for example). Incoming chats can be routed automatically based on criteria like URL, or they can enter a queue for agents to manually select from. 
  • Reporting: A range of reports and analysis tools grant visibility into support efforts for a better understanding of performance. Managers can project staffing needs, monitor agent activity, track effectiveness via ticket statistics, drill down based on tags or groups and view high-level metrics like number of chats. Reports can be scheduled and delivered in multiple formats including CSV and XLS. 
  • Marketplace: LiveChat offers integration with more than 170 third-party tools for CMS, CRM, help desk, analytics, email marketing and e-commerce. Integrations include Slack, Calendly, Dropbox, Salesforce, Google Analytics, Facebook Messenger, ChatBot and MailChimp. 
  • Eye-Catcher: This tool increases engagement with chat widgets by letting users add visuals like images and GIFs that help draw attention to the chat. 
  • Notifications: This feature prevents messages from going unanswered via visual and audio alerts. Users can select the type of notifications to receive — new messages, new chats, etc. 
  • File Sharing: Reps can provide information when needed through this feature, such as sharing tutorials or marketing collateral. Visitors can also share files. 
  • Chat Archives: Users don’t have to worry about losing historical information with the ability to refer to chat histories. This feature is included in all plans, but the Starter package has a limit of 60 days. 
  • E-Commerce: Managers are able to estimate and measure the effectiveness of LiveChat with tools for goal setting and sales tracking. 
  • Security: LiveChat provides robust security via SSL encryption, single sign-on (SSO), two-step authentication, credit card masking, access restriction and audit logs. It’s hosted on U.S. or E.U. data centers and supports IP blocking. 
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  • Color-Coded Names: Generates name and color code for each visitor automatically. Keep track and maintain browsing history in real time. 
  • Smart Chat Distribution: Maintain conversations by being the first to react. If an agent cannot respond within a specific timeframe, the chat gets transferred to other team members. It changes the agent’s status as offline if the agent is busy and sends a follow-up email simultaneously. 
  • Chat Reviews: Provides unlimited chat reviews. It allows an agent to review multiple chats on the phone while talking to another customer on the system. 
  • Visitor Lists: Provides the number of online visitors and starts interacting manually. It allows agents to target customers from different locations. Customize the type of information required, including current web page, referrer, location, browser and more. Highlight visitors with different colors to know their ongoing status. 
  • Automated Answers: Sends messages with questions, offers or discounts and provides the visitor with multiple reply options. After choosing the preferred option, the bot sends another automated message. 
  • Form and Lead Capture: Sends automatic welcome messages to visitors and collects relevant information instantly. It prompts the visitor to fill out forms and other details. 
  • Targeted Chats: Manages and analyzes the number of leads by proactively engaging with customers. Set up smart triggers to reduce pop-up chats. Use default templates for setting up important triggers. 
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Product Ranking

#14

among all
Live Chat Software

#35

among all
Live Chat Software

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Analyst Rating Summary

90
72
93
78
66
39
94
89
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Integration and Extensibility
Online Visitor Management
Conversation Management
Platform Capabilities
Online Visitor Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

LiveChat
Chatra
+ Add Product + Add Product
Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 93 66 94 89 76 78 39 89 80 40 0 25 50 75 100
91%
0%
9%
78%
0%
22%
29%
0%
71%
29%
0%
71%
89%
0%
11%
89%
0%
11%
86%
0%
14%
76%
0%
24%
70%
10%
20%
0%
0%
100%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
0%
0%
61%
0%
39%

User Sentiment Summary

Excellent User Sentiment 1298 reviews
Excellent User Sentiment 435 reviews
93%
of users recommend this product

LiveChat has a 'excellent' User Satisfaction Rating of 93% when considering 1298 user reviews from 1 recognized software review sites.

95%
of users recommend this product

Chatra has a 'excellent' User Satisfaction Rating of 95% when considering 435 user reviews from 1 recognized software review sites.

4.65 (1298)
4.75 (435)

Awards

SelectHub research analysts have evaluated LiveChat and concluded it deserves the award for the Best Overall Live Chat Software available today and earns best-in-class honors for Integration and Extensibility. LiveChat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

Analysts' Pick Award
User Favorite Award
Integration and Extensibility Award

Chatra stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Seamless Customer Support: LiveChat enables real-time communication, allowing businesses to resolve customer queries promptly and efficiently, enhancing customer satisfaction.
Personalized Interactions: Agents can access customer history and context, facilitating personalized interactions that build stronger relationships and drive loyalty.
Increased Conversion Rates: LiveChat provides an opportunity to engage with website visitors proactively, addressing objections and guiding them through the conversion funnel.
Improved Team Collaboration: LiveChat fosters collaboration between agents, allowing them to transfer chats seamlessly and share customer information for effective problem-solving.
Comprehensive Analytics: LiveChat offers robust analytics that provide valuable insights into customer behavior, enabling businesses to optimize their live chat strategy and measure its impact.
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Easy to Use: Chatra is known for its user-friendly interface and intuitive design, making it simple for both agents and customers to navigate and utilize its features effectively.
Affordable Pricing: Chatra offers competitive pricing plans, including a free plan with basic features, making it accessible to businesses of all sizes and budgets.
Customization Options: Users appreciate the ability to customize the chat widget's appearance to match their branding and website design, creating a seamless and integrated experience for visitors.
Integrations: Chatra integrates with various popular platforms and tools, such as CRMs, email marketing services, and helpdesk software, allowing businesses to streamline their workflows and improve efficiency.
Mobile App: The availability of a mobile app enables agents to stay connected and respond to customer inquiries on the go, ensuring prompt and efficient communication.
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Inconsistent Agent Availability: Users experience frustration when they are unable to connect with a live agent during critical moments, leading to unresolved queries and dissatisfaction.
Limited Customization Options: Predefined chat templates and inflexible chat window designs restrict businesses from tailoring the live chat experience to match their brand identity and specific needs.
Data Security Concerns: Users are hesitant to provide sensitive information through live chat platforms due to concerns about data privacy and the potential for security breaches.
Delayed Response Times: Slow response times can lead to frustration and abandonment, especially during peak hours when users expect immediate assistance.
Lack of Proactive Engagement: Live chat software that lacks proactive engagement features limits the ability of businesses to initiate conversations and proactively address customer needs.
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Limited Customization: Users express frustration over the inability to customize certain aspects of the chat widget's appearance, such as modifying the color scheme to align with their brand aesthetics.
Reporting Features: There are complaints about the platform's reporting capabilities, citing a lack of detailed analytics and insights into chat interactions, making it difficult to assess agent performance and identify areas for improvement.
Mobile App Functionality: Some users find the mobile app to be less intuitive and feature-rich compared to the desktop version, impacting their ability to manage chats and respond to customer inquiries effectively on the go.
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LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions.

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Is Chatra all it's cracked up to be? User reviews from the past year suggest that Chatra is a solid choice for businesses looking for a live chat solution that is easy to use and affordable. Users praise Chatra for its intuitive interface, which makes it easy to set up and manage conversations. They also appreciate the software's robust feature set, which includes canned responses, conversation tracking, and integrations with other software. However, some users have noted that Chatra's reporting features are not as comprehensive as those offered by some of its competitors, such as Intercom or Zendesk. What sets Chatra apart is its focus on small to medium-sized businesses (SMBs). The software's pricing plans are designed to be accessible to businesses of all sizes, and its features are tailored to the needs of SMBs. For example, Chatra's "triggered messages" feature allows businesses to automatically send messages to visitors based on their behavior on the website, such as time spent on a page or pages visited. This can be a valuable tool for SMBs that are looking to increase engagement and conversions. Overall, Chatra is a good option for businesses that are looking for an affordable and easy-to-use live chat solution. Its focus on SMBs makes it a particularly good choice for businesses that are just starting out or that have limited resources.

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Screenshots

Top Alternatives in Live Chat Software

Chaport
Chatra
Crisp
Drift
Freshchat
Intercom
JivoChat
LiveAgent
Olark
Pure Chat
Smartsupp
tawk.to
Tidio
Userlike
Zoho SalesIQ

Head-to-Head Comparison

LiveChat VS Chaport
LiveChat VS Chatra
LiveChat VS Crisp
LiveChat VS Drift
LiveChat VS Freshchat
LiveChat VS Freshdesk
LiveChat VS Front
LiveChat VS HappyFox
LiveChat VS Help Scout
LiveChat VS HubSpot Service Hub

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