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ECP vs EpicCare

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Our analysts compared ECP vs EpicCare based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
ECP Software Tool
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EpicCare Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

66 Detailed Analysis

User Sentiment

Excellent User Sentiment (36 Reviews)

Analyst Rating

93 Detailed Analysis

User Sentiment

Great User Sentiment (1148 Reviews)
ECP is an electronic medication, health record and clinical charting software for extended care communities. It supports customizable assessments to plan care, reporting and compliance. It connects pharmacy modules to an interface, improving productivity, compliance and care. It helps with community vs. apartment assisted living, group homes, independent living and more. Its pharmacy interface updates medication details, asks questions, records vitals and documents follow-ups. It also gives access to review and audit history and output reports.

Its health records have pre-built resident assessment, document and chart activity, task lists, and access management for analysis and history. The pharmacy interface with assisted living facilities lets users classify refills, changes, new orders and discontinues. Further, it provides sales and marketing support to increase revenue and customers.
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EpicCare is an ambulatory solution which allows physicians to chronicle a patient’s healthcare over time. Health organizations all over the world use it to manage a handful of their daily operations, from appointment scheduling to billing and payment. It's got modules for just about every need. From clinical trials to a mobile application to analytics, it goes above and beyond portable medical records.

Healthcare facilities using it have noticed improvements in their physicians’ efficiency and productivity as well as an increase in overall revenue. In turn, practices are able to increase their daily traffic without compromising the quality of patient treatment. Clinicians especially will notice an increase in workflow efficiency.
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Product Assistance

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Videos
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Documentation
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Enhance Mobility: Access files, schedules, appointment catalogues and billing details at any time from anywhere.
  • Increase Focus on Patients: Improve patient satisfaction manifold by allocating adequate staff. With automated processes, staff have free time to focus on more pressing matters.
  • Streamline Workflows: Allow staff to use and learn the intuitive and user-friendly interface to make changes on their own.
  • Maximize ROI: Increase the practice’s revenue over time. Streamline workflows and mundane tasks to free up the staff’s time, allowing them to perform vital functions.
  • Reduce No-Shows: With automated workflows and adequate staff to take care of all needs of individual patients, face a considerable reduction of no-shows.
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  • Fewer Errors: In the past, medical information had to be documented, by hand, on paper. This form of documentation was prone to handwriting and legibility errors, which could eventually lead to a patient receiving improper treatment. Recording patient information electronically reduces the amount of human mistakes and assures unambiguous patient information.
  • More Accurate Treatment: With EpicCare EMR, physicians are able to access a patient’s entire medical history at their fingertips. With fewer documentation errors, more accurate diagnosis and treatment can be provided the first time around. Additionally, health analytics provided by the EMR can help recognize health patterns and recommend appropriate treatment.
  • Clinical Support: Epic provides screens, workflows, specialty applications, predictive analytics, and embedded decision support tools to support clinical practice. It also facilitates the recruitment of study participants for independent research and allows users to incorporate their findings into clinical care.
  • Patient Experience: Patients can use EpicCare EMR to schedule appointments, pre-register, communicate with their physicians and more. Patients and doctors are able to collaborate on custom/personalized treatment plans to help monitor and track their health.
  • Mobility: Both patients and physicians are able to access EpicCare EMR using their phone, tablet or even Apple watch. Patients can schedule appointments and receive notifications while physicians are able to monitor a patient’s treatment remotely
  • Security of Information: By storing medical information electronically rather than physically, you can rest assured that sensitive documents are secure. EpicCare EMR allows for multiple levels of access, making it so that only those who need a patient's information are allowed access. Health facilities no longer run the risk of losing medical documents due to misplacement, tampering, theft or destruction.
  • Care Management: Epic facilitates users to manage their health insurance operations. Claims can be processed and submitted automatically, and its utilization management tool helps users to make informed, financially responsible decisions with regards to a patient’s care. It provides a secure web portal for providers to interact with care information and tools to proactively identify high-risk patients, manage correspondence with members, vendors, and employers in one integrated database. It also provides customer relationship management and manages correspondence with members, vendors and employers in one integrated database.
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  • eMAR: Seamlessly integrate with pharmacies to reduce medication errors and time spent reviewing orders.
  • Instant Notifications: Receive instant notifications on medication delays. Staff can record necessary vitals through automated safeguards to reduce errors.
  • Risk Mitigation: Reduce human error related to prescription administration and medication counts with eMAR.
  • Resident-Centric Leads: Equip caregivers to stay on top of leads in the vicinity. Collect and store information regarding a lead before engaging.
  • ECP: Access an intuitive user interface on Windows desktops, laptops, tablets and phones, as well as Android and iOS tablets and phones.
  • EHR Support: Quickly transition from assessment to care plan while using customizable care levels.
  • Assessment and Care Plan: Conduct assessments to readily customize care plans and daily task lists according to the patients' needs.
  • Audits: Customize filters to detect missed charting, refused care and charting details.
  • Care Plan Deviation: Enable caregivers to note care levels and minutes of care given to calculate the residents' fees.
  • Maintenance: Stay up to date with building maintenance, housekeeping tasks and general community duties. Maintenance staff can create order or repair requests quickly.
  • Reports: Utilize a myriad of state-specific, data-driven reports, resident assessments and a report editor to prepare company-specific reports. Convert existing paper forms into electronic processes using a custom report editor.
  • Billing: Automate the billing process by assigning expenses and creating invoices at the time of service. Keep track of all the billable items and add recurring charges automatically.
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  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.
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Product Ranking

#3

among all
Long Term Care Software

#19

among all
Long Term Care Software

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Analyst Rating Summary

66
93
81
100
41
92
64
82
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Resident Care
Customer RelationshipManagement (CRM)
Integrations and Extensibility
Resident Care
Long-term care Billing
Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ECP
EpicCare
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 81 41 64 96 63 100 92 82 93 84 0 25 50 75 100
83%
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38%
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62%
92%
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60%
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40%
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40%
96%
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4%
93%
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7%
67%
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33%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

27%
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73%
100%
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63%
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37%
88%
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12%

User Sentiment Summary

Excellent User Sentiment 36 reviews
Great User Sentiment 1148 reviews
95%
of users recommend this product

ECP has a 'excellent' User Satisfaction Rating of 95% when considering 36 user reviews from 2 recognized software review sites.

85%
of users recommend this product

EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1148 user reviews from 4 recognized software review sites.

n/a
4.4 (17)
4.9 (9)
4.2 (843)
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4.4 (283)
4.7 (27)
n/a
n/a
4.3 (5)

Awards

ECP stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM) and Integrations and Extensibility.

Customer RelationshipManagement (CRM) Award
Integrations and Extensibility Award

Synopsis of User Ratings and Reviews

Customer Support: About 87.5% of users reported that ECP representatives provided adequate support. Furthermore, accessing support options is easy and customer care agents reply quickly.
Ease of Use: Users noted that the interface is user-friendly and easy to navigate. As noted by about 97% users, no additional coding knowledge is required to use the application.
Deployment and Implementation: About 80% of users report that the vendor provides additional support to customers and streamline the installation process.
Reporting: As noted by 80% of the users, the platform’s interactive reporting helps them to keep track of medicine inventory.
Web/Mobile Accessibility: About 88% of users report that it is easy to access remotely.
Value for Money: Of the users who discuss ease of use, about 98% noted that the application implements their current workflow seamlessly, streamlines day-to-day activities and tracks medical inventories for availability of medicines.
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Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
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Alert Functionality: About 60% of regular users mentioned the absence of alerts when their customer posts questions. They felt that an alert feature should be introduced to streamline the process for them to revert to the end users.
Care plans: About 99% of reviewers have pointed out the difficulty in understanding the solution’s care plans.
Speed and Performance: While 87% users praised the data visualization and ease of use, 80% of them noticed that the application crashes from time to time. Users felt that the software mostly hangs when there is a network failure.
Training: Regarding training services, 58% of users gave positive feedback. However, the other 41% of reviewers faced challenges while using some of the features.
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User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.
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ECP is a web-based solution that streamlines day-today-tasks of caregivers. Most users felt that the system offers all the tools and features they require to run their practices smoothly. In addition, the app is easy to use and users found it straightforward to navigate through the different services and options. Users have also pointed out that it offers remote connectivity which has helped them to provide their services while not present at the office. However, some users felt that the care plans option was not satisfactory as the learning curve was steep. Also, the system froze in the event of an internet outage that caused the users downtime.

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Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

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Screenshots

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