EpicCare vs Cantata Health Solutions

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Our analysts compared EpicCare vs Cantata Health Solutions based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

EpicCare is an ambulatory solution which allows physicians to chronicle a patient’s healthcare over time. Health organizations all over the world use it to manage a handful of their daily operations, from appointment scheduling to billing and payment. It's got modules for just about every need. From clinical trials to a mobile application to analytics, it goes above and beyond portable medical records.

Healthcare facilities using it have noticed improvements in their physicians’ efficiency and productivity as well as an increase in overall revenue. In turn, practices are able to increase their daily traffic without compromising the quality of patient treatment. Clinicians especially will notice an increase in workflow efficiency.
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Cantata is a cloud-based software that helps post-acute care facilities improve care delivery. It assists clinics to collaborate and manage patient data to create accurate health plans. It also provides smart electronic health records management for hospitals and care facilities to help them succeed and grow.

With features such as e-prescribing, e-documentation and more, it fulfills the clinical and medical needs of assisted living, independent living and memory care.
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$10,000 Annually, Quote-based
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$350/Feature, Monthly
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Product Insights

  • Fewer Errors: In the past, medical information had to be documented, by hand, on paper. This form of documentation was prone to handwriting and legibility errors, which could eventually lead to a patient receiving improper treatment. Recording patient information electronically reduces the amount of human mistakes and assures unambiguous patient information.
  • More Accurate Treatment: With EpicCare EMR, physicians are able to access a patient’s entire medical history at their fingertips. With fewer documentation errors, more accurate diagnosis and treatment can be provided the first time around. Additionally, health analytics provided by the EMR can help recognize health patterns and recommend appropriate treatment.
  • Clinical Support: Epic provides screens, workflows, specialty applications, predictive analytics, and embedded decision support tools to support clinical practice. It also facilitates the recruitment of study participants for independent research and allows users to incorporate their findings into clinical care.
  • Patient Experience: Patients can use EpicCare EMR to schedule appointments, pre-register, communicate with their physicians and more. Patients and doctors are able to collaborate on custom/personalized treatment plans to help monitor and track their health.
  • Mobility: Both patients and physicians are able to access EpicCare EMR using their phone, tablet or even Apple watch. Patients can schedule appointments and receive notifications while physicians are able to monitor a patient’s treatment remotely
  • Security of Information: By storing medical information electronically rather than physically, you can rest assured that sensitive documents are secure. EpicCare EMR allows for multiple levels of access, making it so that only those who need a patient's information are allowed access. Health facilities no longer run the risk of losing medical documents due to misplacement, tampering, theft or destruction.
  • Care Management: Epic facilitates users to manage their health insurance operations. Claims can be processed and submitted automatically, and its utilization management tool helps users to make informed, financially responsible decisions with regards to a patient’s care. It provides a secure web portal for providers to interact with care information and tools to proactively identify high-risk patients, manage correspondence with members, vendors, and employers in one integrated database. It also provides customer relationship management and manages correspondence with members, vendors and employers in one integrated database.
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  • Improve Interoperability: Achieve timely and secure access to patient health data to optimize health care delivery. 
  • Manage Financials: Use medical billing software to track patient care episodes from registration to checkout, keeping records of all services rendered.  
  • Increase Operational Efficiency: Leverage e-prescribing, digital documentation and charting features to free up time for staff to focus on revenue-driven tasks. 
  • Ensure Compliance: Stay updated with industry protocols and health care regulations with regular monitoring of machines and workflows.  
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  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.
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  • Clinical Documentation: Create detailed files of individual patients consisting of medical treatment, medical trials or clinical test reports for doctors to offer quick diagnoses.  
  • Charting: Store complete records of patients’ clinical data such as diagnoses, medications, treatment plans, progress notes and problems. 
  • E-Prescriptions: Generate and send prescriptions quickly and efficiently to pharmacies directly, saving patients valuable time.  
  • Incident Management: Put measures and protocols in place to save data from disaster incidents. Place back up systems to keep daily backups of documentation.  
  • Dashboard: Track and monitor patients’ vitals on an interactive dashboard to make necessary changes to treatment plans if required. 
  • E-Documents: Enable quick document exchange and storage with digital records. Also, update and save details.  
  • Drug Interactions: GIve doctors access to a drug knowledge base to get information about a drug before prescribing. 
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Product Ranking

#19

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Long Term Care Software

#50

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Long Term Care Software

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Analyst Rating Summary

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Customer RelationshipManagement (CRM)
Integrations and Extensibility
Resident Care
Long-term care Billing
Platform Capabilities
Resident Care
Long-term care Billing

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

EpicCare
Cantata Health Solutions
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Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 100 92 82 93 84 81 86 41 88 81 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 1148 reviews
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85%
of users recommend this product

EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1148 user reviews from 4 recognized software review sites.

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4.4 (17)
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4.2 (843)
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4.4 (283)
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4.3 (5)
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Awards

SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM) and Integrations and Extensibility.

Customer RelationshipManagement (CRM) Award
Integrations and Extensibility Award

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Synopsis of User Ratings and Reviews

Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
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Streamlined Resident Care: Cantata Health Solutions offers features designed to improve resident care coordination and delivery. This includes tools for care planning, medication management, and incident tracking, which can help facilities provide more efficient and effective care to their residents.
Simplified Financial Management: The platform provides tools for managing finances, including billing, accounts receivable, and accounts payable. This can help facilities improve their financial performance and reduce administrative burdens.
Enhanced Regulatory Compliance: Cantata Health Solutions helps facilities comply with state and federal regulations. The platform includes features for tracking resident assessments, care plans, and other required documentation, which can help facilities avoid penalties and maintain their licensure.
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User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.
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Usability Challenges: Cantata's software can be cumbersome and time-consuming to navigate, especially for facilities with high turnover rates. New staff members often require extensive training to become proficient, impacting efficiency.
Customer Support Concerns: Long wait times and difficulty reaching knowledgeable support representatives have been reported, leading to frustration and delays in resolving critical issues.
Integration Issues: Integrating Cantata with existing systems, such as pharmacy or billing software, can be complex and may require additional customization, potentially increasing implementation costs and timelines.
Reporting Limitations: Generating custom reports or extracting specific data from Cantata may require technical expertise or additional support, hindering data analysis and decision-making processes.
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Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

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Cantata Health Solutions, a software solution designed to manage tasks associated with Long Term Care, has received a range of feedback from users over the past year. While some users appreciate the software's comprehensive features and ability to streamline workflows, others have expressed concerns about its complexity and occasional technical issues. Users frequently highlight the software's robust functionality as a key strength. Cantata Health Solutions offers a wide array of features, including resident care management, billing, and financial reporting, which can be helpful for facilities with diverse needs. The software's ability to automate many routine tasks is also seen as a significant advantage, as it can free up staff time and reduce the risk of errors. However, some users find the software's interface to be cumbersome and difficult to navigate, particularly for those with limited technical experience. Additionally, while Cantata Health Solutions offers a high degree of customization, this can also contribute to its complexity, making it challenging for some users to configure the software to their specific requirements. Cantata Health Solutions stands out from its competitors due to its focus on Long Term Care. The software includes specialized features that cater to the unique needs of this sector, such as tools for managing resident assessments, care plans, and medication administration. This focus on Long Term Care can be a significant advantage for facilities that require specialized functionality. However, it also means that Cantata Health Solutions may not be the best fit for facilities that provide a broader range of healthcare services. Overall, Cantata Health Solutions appears to be best suited for larger Long Term Care facilities with dedicated IT staff who can manage the software's complexity and provide support to users. The software's comprehensive features and automation capabilities can be highly beneficial for these facilities, but its complexity may pose challenges for smaller facilities or those with limited IT resources. It is important to note that software capabilities and user experiences can evolve over time, so it's recommended to check for the latest reviews and updates before making a decision.

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