EpicCare vs StoriiCare

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Our analysts compared EpicCare vs StoriiCare based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

EpicCare is an ambulatory solution which allows physicians to chronicle a patient’s healthcare over time. Health organizations all over the world use it to manage a handful of their daily operations, from appointment scheduling to billing and payment. It's got modules for just about every need. From clinical trials to a mobile application to analytics, it goes above and beyond portable medical records.

Healthcare facilities using it have noticed improvements in their physicians’ efficiency and productivity as well as an increase in overall revenue. In turn, practices are able to increase their daily traffic without compromising the quality of patient treatment. Clinicians especially will notice an increase in workflow efficiency.
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A care management platform, StoriiCare helps clinics and elderly homes digitize workflows to provide better oversight to management. It centralizes all key information about service providers that reduces errors considerably and saves valuable time otherwise spent on paperwork. Not only care givers but immediate family and friends of patients can monitor treatment and care plans.

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$10,000 Annually, Quote-based
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$350 Monthly
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Product Assistance

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Product Insights

  • Fewer Errors: In the past, medical information had to be documented, by hand, on paper. This form of documentation was prone to handwriting and legibility errors, which could eventually lead to a patient receiving improper treatment. Recording patient information electronically reduces the amount of human mistakes and assures unambiguous patient information.
  • More Accurate Treatment: With EpicCare EMR, physicians are able to access a patient’s entire medical history at their fingertips. With fewer documentation errors, more accurate diagnosis and treatment can be provided the first time around. Additionally, health analytics provided by the EMR can help recognize health patterns and recommend appropriate treatment.
  • Clinical Support: Epic provides screens, workflows, specialty applications, predictive analytics, and embedded decision support tools to support clinical practice. It also facilitates the recruitment of study participants for independent research and allows users to incorporate their findings into clinical care.
  • Patient Experience: Patients can use EpicCare EMR to schedule appointments, pre-register, communicate with their physicians and more. Patients and doctors are able to collaborate on custom/personalized treatment plans to help monitor and track their health.
  • Mobility: Both patients and physicians are able to access EpicCare EMR using their phone, tablet or even Apple watch. Patients can schedule appointments and receive notifications while physicians are able to monitor a patient’s treatment remotely
  • Security of Information: By storing medical information electronically rather than physically, you can rest assured that sensitive documents are secure. EpicCare EMR allows for multiple levels of access, making it so that only those who need a patient's information are allowed access. Health facilities no longer run the risk of losing medical documents due to misplacement, tampering, theft or destruction.
  • Care Management: Epic facilitates users to manage their health insurance operations. Claims can be processed and submitted automatically, and its utilization management tool helps users to make informed, financially responsible decisions with regards to a patient’s care. It provides a secure web portal for providers to interact with care information and tools to proactively identify high-risk patients, manage correspondence with members, vendors, and employers in one integrated database. It also provides customer relationship management and manages correspondence with members, vendors and employers in one integrated database.
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  • Store Information Securely: Create digital profiles for individual patients and store reports and medical prescriptions to keep them secure.  
  • Digitize Workflows: Bid adieu to paper-based processes and save time with automated workflows. Edit, save and send digital files from department to department quickly.  
  • Increase Productivity: Save precious time for staff with digitized workflows. Allocate them to revenue-driven operations to increase the bottom line.  
  • Transfer Data Seamlessly: Export data quickly in the event of emergencies to enable hospital staff to process patient admissions efficiently.  
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  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.
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  • Activity Dashboard: Monitor patient vitals, heart rate and medical readings on an interactive dashboard to make quick care decisions.  
  • Appointment Management: Enable patients to book, cancel and reschedule appointments online. Help them save valuable time by skipping queues.  
  • Charting: Assist doctors to provide sound diagnoses and quick consultations with patient files consisting of key clinical and medical data.  
  • Care Plan Management: Create and modify care delivery to patients’ individual needs. Enable patients to participate in their care and make necessary decisions.  
  • Document Management: Collect, edit and save clinical and financial files according to departments and categories for smooth retrieval.  
  • Analytics: Obtain monthly analytics reports to track key data points for improving care delivery. Share analytical reports with administrative staff to make informed decisions.  
  • Clinical Care: Provide care services according to patients’ needs. Further, make appropriate changes to care delivery if needed. 
  • Incident Management: Prepare and place emergency protocols that will keep data and essentials safe and backed up in the event of a calamity.  
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Product Ranking

#19

among all
Long Term Care Software

#34

among all
Long Term Care Software

Find out who the leaders are

Analyst Rating Summary

93
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34
82
91
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Customer RelationshipManagement (CRM)
Integrations and Extensibility
Resident Care
Long-term care Billing
Platform Capabilities
Scheduling
Customer RelationshipManagement (CRM)
Mobile Capabilities
Resident Care

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

EpicCare
StoriiCare
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 100 92 82 93 84 91 34 91 89 94 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 1148 reviews
Excellent User Sentiment 46 reviews
85%
of users recommend this product

EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1148 user reviews from 4 recognized software review sites.

94%
of users recommend this product

StoriiCare has a 'excellent' User Satisfaction Rating of 94% when considering 46 user reviews from 2 recognized software review sites.

4.4 (17)
n/a
4.2 (843)
n/a
4.4 (283)
4.65 (23)
n/a
4.7 (23)
4.3 (5)
n/a

Awards

SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM) and Integrations and Extensibility.

Customer RelationshipManagement (CRM) Award
Integrations and Extensibility Award

StoriiCare stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
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Improves Quality of Life: StoriiCare helps care staff gain a deeper understanding of residents, leading to more meaningful interactions and personalized care, which ultimately enhances residents' quality of life.
Reduces Staff Workload: The platform streamlines administrative tasks, such as care planning and documentation, freeing up staff time to focus on direct resident care and engagement.
Increases Family Engagement: StoriiCare facilitates communication and connection between families and their loved ones in care, fostering a sense of involvement and reassurance.
Promotes Person-Centered Care: By capturing residents' life stories, preferences, and needs, StoriiCare empowers care teams to deliver individualized care that respects each resident's unique identity and values.
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User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.
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Limited Customization: StoriiCare's pre-built activity templates may not always align with the specific needs and preferences of residents in Long Term Care facilities, potentially limiting engagement and therapeutic benefits.
Technological Challenges: Older adults with cognitive or physical impairments may struggle to use StoriiCare independently, requiring staff assistance and potentially hindering the goal of resident empowerment.
Privacy Concerns: Sharing resident information on a digital platform raises privacy concerns, requiring careful consideration of data security measures and resident consent protocols.
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Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

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StoriiCare has carved out a niche for itself in the long-term care software market, offering a unique blend of features that cater specifically to the needs of memory care facilities and those caring for individuals with dementia. Users consistently highlight the platform's person-centered approach as a key strength, praising its ability to go beyond basic care management by fostering meaningful engagement and connection. The life story feature, for instance, allows caregivers to document residents' personal histories, preferences, and interests, creating a rich tapestry of information that can be used to personalize care plans and activities. This focus on individual well-being sets StoriiCare apart from more generic care management systems, which often prioritize administrative tasks over resident engagement. While StoriiCare excels in fostering connection and engagement, some users note that its administrative features, such as billing and payroll, may not be as robust as those found in more comprehensive long-term care software solutions. Additionally, the platform's mobile app functionality has received mixed reviews, with some users finding it less intuitive than the web-based interface. Despite these limitations, StoriiCare's strengths in person-centered care make it an ideal choice for memory care facilities and those providing care for individuals with dementia. Its ability to facilitate meaningful interactions and preserve personal histories can significantly enhance the quality of life for residents and their families, making it a valuable tool for promoting well-being in long-term care settings.

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