Our analysts compared MatrixCare vs EpicCare based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.
It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.
Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.
among all Long Term Care Software
MatrixCare has a 'great' User Satisfaction Rating of 83% when considering 333 user reviews from 3 recognized software review sites.
EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1148 user reviews from 4 recognized software review sites.
SelectHub research analysts have evaluated MatrixCare and concluded it earns best-in-class honors for Mobile Capabilities and Resident Care.
SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM) and Integrations and Extensibility.
MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.
Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.
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