Netsmart vs Eldermark

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Our analysts compared Netsmart vs Eldermark based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Netsmart provides healthcare-centered technology to doctors, nurses, technicians, caseworkers and administrators. It helps clinicians and therapists track patient health records and manage caseloads for patients using public health services. Because it’s cloud-based, it’s got low system requirements, which keep it agile. It also has an Android and Windows implementation for field users specializing in behavioral health.

The company offers a single, “Integrated Care” model, meaning all of its mental and behavioral health offerings are grouped up into a single tech suite, which can funnel a patient from entry to recovery.
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Eldermark is a cloud-based tool that maintains health records and operational details for senior housing facilities. It manages clinical and health information exchange modules and connects physicians, vendors, patients, providers and hospitals to reduce costs, provide better care and make decisions. The firm partners with assisted and senior living facilities.

It includes an optimized CRM, digital marketing, health records, pharmacy integration, mobile charting, monitoring and condition intervention and monitoring, document storage, messaging, and more. Its bottom line modules include risk management, linking resident billing to clinical operations, payments, budgeting, general ledger and dashboards for operational and clinical performance.
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$500 Monthly
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Chromebook
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Mobile

Product Assistance

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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Improve Patient Outcomes: With more accurate diagnosis and up-to-date patient records comes better patient outcomes. Meaning you can not only better treat patients but keep them returning time after time for new treatments or follow-ups. 
  • Grow Your Practice: A suite of administration features like billing, scheduling and practice administrative tools provide efficient ways to code medical diagnoses for billing and room physicians with the right patients and tools. You can keep patients coming through your practice doors by scheduling follow ups and providing superior quality of care. 
  • Code Diagnoses Easily: Administrators can easily (and often automatically) code diagnosis for billing cycles, and check for coverage under several healthcare institutions, such as Medicare and Medicaid. 
  • Better Record Keeping: Netsmart’s suite of EHR and EMR products turn patient records and healthcare data into portable, actionable documents. Physicians can assess patients quicker, and keep more up-to-date records. 
  • Full Services Suite: Modular or bundled together, you’ll have access to a suite of professional services like IT management, consulting, training, hosting and revenue management. 
  • Process Claims Quickly: The software’s billing and processing features enable you read codes, process Medicare and Medicaid bills and more. 
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  • Improve Patient Outcomes: Take the heavy lifting off staff’s shoulders and allow them to connect more with patients for better treatment outcomes. 
  • Enhance Communication: Leverage uniform communication systems to keep team members connected and informed about any medical developments.  
  • Increase Quality of Care: Provide on-time treatment and reports to ensure optimum care delivery.  
  • Boost Revenue Cycle: With the suite of tools, enhance patient experiences to pull in more and boost revenue streams. 
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  • Behavioral Health Tools: As populations become more aware of their mental and behavioral health needs, Netsmart’s fully-featured set of behavioral health products can supplement a variety of fractured systems. They come with standard features like notes, charting and coding, as well as advanced features like psychiatric care and case coordination. 
  • Psychiatric Notes: The product comes with preformatted psychiatric and behavioral health notes to better treat their clients. 
  • Case Coordination: Netsmart is built to assist behavioral health specialists — especially caseworkers. It’s got tools for tracking clients, managing budgets and storing important clinical documentation. 
  • Claims Processing: You can easily process Medicare and Medicaid bills and more. 
  • Outcome Tracking: With Netsmart, you can track key outcomes as they relate to patient health, scheduling and billing. This gives you a high-level overview of your practice. 
  • Easily Shareable Data: You can easily transfer customer data from medical charts to behavioral health software and beyond. 
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  • Sales CRM: Train sales teams to focus and improve consistency in sales efforts. Amplify sales reach to get in touch with prospective clients.
  • Digital Marketing: Generate a consistent lead pipeline and reach targeted audiences in a cost-effective and measurable way.
  • Service Minder EHR: Achieve seamless exchange of information amongst departments. Achieve comprehensive reports on time.
  • Point of Care: Reduce time-consuming paperwork and confirm resident services on demand with one click.
  • Patient Monitoring: Stay updated with patient condition changes in real time.
  • Messaging: Enable residents to communicate with physicians and professional caregivers on an as-needed basis.
  • Risk Management: Detect, identify and curtail risks rapidly. Establish risk management practices to stay a step ahead of risks.
  • Billing: Save time with an automated billing system that tracks and links the POS-approved items directly in the invoice.
  • Financials: Manage cash flow and streamline payroll. Stay on top of all incoming and outgoing payments.
  • Dashboards: Catch visual representations of performance metrics in real time.
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Product Ranking

#7

among all
Long Term Care Software

#29

among all
Long Term Care Software

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Analyst Rating Summary

94
74
100
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100
43
91
91
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Customer RelationshipManagement (CRM)
Long-term care Billing
Scheduling
Platform Capabilities
Resident Care
Customer RelationshipManagement (CRM)
Mobile Capabilities
Resident Care

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Netsmart
Eldermark
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Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 100 100 91 96 100 100 43 91 91 75 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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User Sentiment Summary

Good User Sentiment 65 reviews
Great User Sentiment 21 reviews
73%
of users recommend this product

Netsmart has a 'good' User Satisfaction Rating of 73% when considering 65 user reviews from 2 recognized software review sites.

88%
of users recommend this product

Eldermark has a 'great' User Satisfaction Rating of 88% when considering 21 user reviews from 1 recognized software review sites.

3.4 (50)
n/a
n/a
4.4 (21)
4.4 (15)
n/a

Awards

SelectHub research analysts have evaluated Netsmart and concluded it deserves the award for the Best Overall Long Term Care Software available today and earns best-in-class honors for Customer RelationshipManagement (CRM), Long-term care Billing, Scheduling and Platform Capabilities.

Analysts' Pick Award
Customer RelationshipManagement (CRM) Award
Long-term care Billing Award
Scheduling Award
Platform Capabilities Award

SelectHub research analysts have evaluated Eldermark and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM).

Customer RelationshipManagement (CRM) Award

Synopsis of User Ratings and Reviews

Improved Efficiency and Productivity: Netsmart's EHR streamlines workflows, automates tasks, and reduces paperwork, allowing healthcare providers to focus more on patient care and less on administrative duties. The system's user-friendly interface and intuitive design contribute to a smoother user experience, further enhancing efficiency.
Enhanced Patient Care and Safety: Netsmart's EHR promotes better patient care by providing healthcare professionals with easy access to comprehensive patient information, including medical history, medications, allergies, and lab results. This readily available data supports informed decision-making, reduces the risk of errors, and ultimately leads to improved patient outcomes.
Data-Driven Insights and Reporting: Netsmart's EHR offers robust reporting and analytics capabilities, enabling healthcare organizations to gain valuable insights into their operations, identify trends, and make data-driven decisions to improve care quality and efficiency. The system's reporting tools help track key performance indicators, monitor patient progress, and measure the effectiveness of treatment plans.
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Streamlined Resident Care: Eldermark offers tools to manage resident care plans, assessments, and service tracking, promoting efficient care delivery and regulatory compliance.
Enhanced Financial Management: The software facilitates billing, accounts receivable, and financial reporting, improving financial transparency and operational efficiency for long-term care facilities.
Improved Communication and Collaboration: Eldermark's communication features enable staff to share resident information securely, fostering collaboration and care coordination.
Data-Driven Insights: The platform provides reporting and analytics tools, empowering facilities to gain insights into resident care, staffing, and financial performance for informed decision-making.
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Usability Issues: Some users find the system's interface to be cumbersome and counterintuitive, leading to a steep learning curve and decreased efficiency.
Technical Problems: Users have reported experiencing frequent glitches, errors, and system crashes, which can disrupt workflows and compromise patient care.
Customer Support: Getting timely and effective assistance from Netsmart's customer support can be challenging, leaving users frustrated and without solutions when they encounter issues.
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Usability Challenges: Users report that Eldermark can be cumbersome and time-consuming to navigate, with a steep learning curve and complex workflows that hinder efficiency. The interface is often described as outdated and clunky, leading to frustration and decreased productivity for staff.
Technical Issues and Bugs: Frequent technical problems, such as system crashes, slow loading times, and data synchronization errors, disrupt operations and compromise data integrity. These issues can lead to billing inaccuracies, care delivery delays, and overall dissatisfaction with the system's reliability.
Limited Customization Options: Eldermark's rigidity in accommodating unique workflows and specific needs of individual facilities can be a significant drawback. The lack of flexibility in tailoring the system to match existing processes often necessitates adapting to the software's limitations rather than the other way around.
Inadequate Customer Support: Users frequently express dissatisfaction with the responsiveness and effectiveness of Eldermark's customer support. Long wait times, difficulty reaching knowledgeable representatives, and unresolved issues contribute to a sense of frustration and lack of confidence in the vendor's ability to provide timely assistance.
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Netsmart's software suite has sparked a range of opinions among users in the healthcare industry. While some appreciate its comprehensive features and ability to streamline complex workflows, others find its interface cumbersome and point to occasional technical glitches. A notable strength lies in its robust data analytics capabilities, empowering healthcare providers to gain valuable insights into patient populations and treatment outcomes. However, the learning curve associated with mastering the software's intricacies can be steep, particularly for those transitioning from other electronic health record (EHR) systems. Netsmart distinguishes itself by catering specifically to the behavioral health sector, offering specialized tools for managing mental health records, substance abuse treatment, and intellectual and developmental disabilities services. This focus on a niche market allows for a more tailored approach compared to broader EHR solutions. Ultimately, Netsmart appears best suited for larger behavioral health organizations with the resources to invest in training and implementation. Its extensive features and data-driven approach can significantly benefit such organizations, but smaller practices may find it overwhelming or cost-prohibitive.

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Eldermark, a comprehensive software solution designed to streamline operations in long-term care facilities, has attracted a range of feedback from users over the past year. While opinions on its effectiveness vary, several recurring themes emerge from the reviews, shedding light on the software's strengths, weaknesses, and ideal user base. Users frequently praise Eldermark for its robust features and comprehensive functionality, encompassing resident care, billing, and administrative tasks. The software's ability to centralize information and automate processes is seen as a significant advantage, saving time and reducing the risk of errors. Additionally, Eldermark's reporting capabilities are highly valued, providing insights into key performance indicators and facilitating data-driven decision-making. However, some users find the software's interface to be complex and challenging to navigate, particularly for those with limited technical expertise. The learning curve associated with Eldermark is often cited as a drawback, requiring substantial training and support to ensure effective implementation. Eldermark distinguishes itself from competitors through its emphasis on compliance and regulatory adherence. The software incorporates features that assist facilities in meeting industry standards and maintaining accurate records. This focus on compliance is particularly important for long-term care providers, as they operate in a highly regulated environment. Furthermore, Eldermark's integration capabilities enable seamless connectivity with other healthcare systems, promoting interoperability and data exchange. Considering its comprehensive features, compliance focus, and integration capabilities, Eldermark appears well-suited for larger long-term care facilities with dedicated IT resources and a need for robust reporting and analytics. Smaller facilities or those with limited technical expertise may find the software's complexity and learning curve to be significant challenges. Ultimately, the decision to implement Eldermark should be based on a thorough assessment of an organization's specific needs, resources, and technological capabilities.

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