CareCloud Central vs Allscripts Sunrise

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Our analysts compared CareCloud Central vs Allscripts Sunrise based on data from our 400+ point analysis of Medical Practice Management Software, user reviews and our own crowdsourced data from our free software selection platform.

CareCloud Central Software Tool
Allscripts Sunrise Software Tool

Product Basics

CareCloud Central is used by health organizations of all sizes to track, manage and optimize financial as well as administrative processes by streamlining operations. It helps manage workflows and optimize the completion of daily time-consuming tasks to save time and money. This leads to an increase in daily traffic, greater care and a better patient experience.
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Sunrise by Allscripts is a cloud-based solution that streamlines day-to-day administrative tasks and enhances care delivery quality by providing a comprehensive toolkit of electronic modules for better documentation, scheduling and medication prescribing.

It improves clinician experiences by offering health care organizations and medical enterprises a simplified dashboard to navigate patient files and crucial data in a unified space.
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$300/Provider, Monthly
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$199 Monthly
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Product Insights

  • Streamline Workflow: Schedule appointments, chart and document with ease, and save time as CareCloud Central handles daily tasks. 
  • Increase Efficiency and Revenue: Provide greater quality of treatment with better insights into patient care for accurate diagnosis and treatment. Streamlined operations help increase daily visits, leading to higher profits. 
  • Get Up and Running Fast: Start using the platform quickly and help users get comfortable with the product via a smooth implementation process facilitated by CareCloud’s professional services support team. Continuous support is also available after implementation. 
  • Reduce Denials and Errors: Avoid handwriting and legibility mistakes or coding errors that result in reimbursement denials or delays. Report electronically and have accurate patient information for better care. 
  • Data Accessibility: Save patient data such as demographics, financial information and more simultaneously, making it accessible by physicians whenever needed. 
  • Optimize Decision Making: Analytics for financial and administrative performance can be used to help physicians make the best decisions. 
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  • Improve Communication: Use a structured electronic pathway to communicate with patients and staff members. Enable swift medical information retrieval among staff and clinicians via secure instant messaging portals for better care quality. 
  • Reduce Errors: Implement electronic measures to enter patient and medical information correctly. Use documentation tools to ensure complete accuracy in all patient care aspects. Enable e-prescriptions to prevent inadvertent medication errors, including wrong dosages and drug interactions. 
  • Engage Patients: Provide patients with a transparent ecosystem to track, view and manage treatment files from anywhere globally. Enable online patient portals for simplified appointment booking, messaging and record-keeping. 
  • Streamline Navigation: Improve office productivity using an electronic dashboard to identify problematic areas swiftly. Use color-coded labels and widgets to prioritize your daily admin and clinical tasks. 
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  • Comprehensive Scheduling: Manage scheduling with a multi-view calendar and drag-and-drop online appointment scheduling. Patients can easily book and confirm appointments. Automated patient reminders reduce no-shows. 
  • Insurance Verification: Access a patient’s insurance details, such as deductibles, copays and coinsurance, to prevent denials and get paid quicker. 
  • Patient Management: View and update patient demographics, insurance details and account histories in real time. Physicians get a clear picture of all patients in one place. 
  • Financial Workflow:
    •  Automate financial tasks such as billing, claim submission and remittance. 
    •  Simplify coding and charge entries. 
    •  Scrub claims any errors that may result in denials or delayed payments. 
    •  Track payments with a central remittance repository. 
  • Command Center: Keep track of practice performance with a practice scorecard. See trending metrics and causes over time with instant snapshots of operational and financial data. 
  • Health Analytics: Provides insightful analytics on financial, administrative and clinical performance to support informed decisions. View staff productivity levels to ensure everyone is meeting Meaningful Use standards. 
  • Real-Time Reporting: Customizable charts and graphs display data in easy-to-understand templates, and financial and clinical reports can be accessed conveniently. 
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  • Scheduling: Color code individual appointments to segregate visit types. Reduce missed appointments by setting reminders using an automated program. Enable swift booking, rescheduling and canceling by granting remote access to patients and admin staff members. 
  • Lab Integration: Reduce costs associated with paperwork and time-intensive communication routes by using electronic lab integration tools. Get easy access to patient reports, including real-time tests, treatment progress and routine health charts for improved operational efficiencies. 
  • E-Prescribing: Offer clinicians a comprehensive look into individual patient histories for accurate prescription deliveries. Enter and send prescription information to pharmacies in real time. 
  • Database Management: Implement a simplified record-keeping feature to streamline writing, viewing and analyzing medical files. Facilitate easy patient file navigation using a digital database management system for increased treatment capabilities across departments. 
  • Reporting: Track employee performance and identify individual metrics weekly and monthly. Address lagging issues and resolve internal organizational conflicts using this automated data-driven reporting system. 
  • Documentation: Promote legible and accurate documentation for improved record-keeping capabilities and enhanced care delivery across departments. Enable safe data exchange among providers, physicians and administrative staff. 
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Product Ranking

#11

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Medical Practice Management Software

#118

among all
Medical Practice Management Software

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Analyst Rating Summary

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Medical Coding
Patient Schedule Management
Collaboration
Mobile Capabilities
Dashboard and Reporting
Patient Schedule Management
Collaboration
Clinical Management
Dashboard and Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

CareCloud Central
Allscripts Sunrise
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Billing And Claims Management Clinical Management Collaboration Dashboard And Reporting Medical Coding Mobile Capabilities Patient Payments Management Patient Schedule Management 80 76 94 88 100 91 65 100 59 88 94 88 80 59 57 100 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 104 reviews
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73%
of users recommend this product

CareCloud Central has a 'good' User Satisfaction Rating of 73% when considering 104 user reviews from 3 recognized software review sites.

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3.4 (11)
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3.7 (91)
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4.0 (2)
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Synopsis of User Ratings and Reviews

Streamlined Patient Scheduling: CareCloud Central receives consistent praise for its intuitive appointment scheduling system. Users appreciate the ability to easily view physician schedules, manage appointments, and send automated reminders, which reduces no-shows and keeps things running smoothly.
Efficient Billing and Claims Management: The platform simplifies the billing process by automating tasks such as claims scrubbing and submission. This leads to faster reimbursements and fewer denied claims, ultimately improving a practice's financial health.
Comprehensive Reporting and Analytics: CareCloud Central offers robust reporting tools that provide valuable insights into practice performance. Users can track key metrics, identify trends, and make data-driven decisions to optimize operations and profitability.
Enhanced Patient Engagement: The platform facilitates better communication with patients through features like a patient portal and secure messaging. This empowers patients to actively participate in their care and fosters stronger relationships with providers.
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Streamlined Scheduling: Users praise the intuitive appointment scheduling features, highlighting the ease with which they can manage appointment slots, view provider schedules, and handle patient bookings.
Comprehensive Patient Chart: Allscripts Sunrise receives accolades for its robust patient charting capabilities. Users appreciate the centralized platform where they can efficiently access and manage patient records, including medical history, medications, and test results.
Billing Efficiency: Many users commend the software's billing functionalities, emphasizing its ability to streamline the billing process, automate claims submissions, and reduce errors, ultimately leading to improved revenue cycle management.
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Steep Learning Curve: Many users report that CareCloud Central is not intuitive and requires extensive training to navigate effectively. The interface can feel cluttered and overwhelming, leading to frustration and decreased efficiency for new users.
Billing Challenges: Several practices have experienced issues with claim denials and delays in payment processing. Users cite difficulties with claim scrubbing and a lack of transparency in the billing process, making it hard to identify and resolve issues promptly.
Customer Support Concerns: Getting timely and effective assistance from CareCloud's customer support team has been a recurring pain point for users. Long wait times and a perceived lack of expertise among support staff can exacerbate existing problems and hinder issue resolution.
Limited Customization: Practices with unique workflows or specialized needs may find CareCloud Central's customization options to be insufficient. The software's rigidity can force practices to adapt their processes to the software, rather than the other way around.
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Difficult to Use: Users have reported difficulty navigating the software and finding the information they need. Some have described the interface as "clunky" and "not intuitive."
Slow and Unreliable: Users have complained about the software being slow and prone to crashing. This can be frustrating for medical staff who rely on the software to perform their jobs efficiently.
Poor Customer Support: Some users have reported difficulty getting help from Allscripts customer support when they experience problems with the software. This can be a major problem for medical practices that rely on the software to operate.
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CareCloud Central has garnered a mixed bag of user reviews over the past year. Many users appreciate its clean and modern interface, finding it intuitive and easy to navigate compared to more cluttered competitors like athenahealth. The platform's scheduling tools are also frequently praised for their flexibility and ease of use, allowing for efficient appointment management and reducing scheduling errors. However, several users have expressed frustration with the system's reporting capabilities, finding them to be somewhat limited and lacking in customization options compared to more robust solutions like AdvancedMD. Additionally, while CareCloud Central offers a mobile app, some users find its functionality to be restricted compared to the full desktop version, hindering on-the-go productivity. One of CareCloud Central's key strengths lies in its integrated approach, combining practice management, electronic health records (EHR), and patient engagement tools into a single platform. This streamlines workflows and reduces the need for multiple software solutions, which can be a significant advantage for smaller practices seeking an all-in-one solution. However, this integration can also be a double-edged sword, as some users find that certain features, such as billing and claims management, are not as comprehensive or customizable as standalone solutions like Kareo. Ultimately, CareCloud Central appears to be best suited for small to medium-sized practices that prioritize ease of use, a modern interface, and integrated functionality over extensive reporting capabilities and highly customizable features.

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Is Allscripts Sunrise the dawn of a new era for your medical practice, or will it leave you feeling burned out? User reviews from the past year suggest that while Allscripts Sunrise can be a powerful tool for large clinical enterprises, it may not be the best fit for everyone. One of the most frequently cited strengths of Allscripts Sunrise is its comprehensive suite of features, including robust patient scheduling, billing, and electronic health records systems. Users appreciate the platform's ability to streamline complex workflows and improve efficiency, particularly in hospital settings. However, some users have reported that the user interface can be clunky and difficult to navigate, especially for those who are not tech-savvy. This complexity has led some smaller practices to favor more user-friendly alternatives like AdvancedMD, which offers a more intuitive interface and streamlined workflows better suited for smaller teams. Another common criticism is the lack of seamless integration with other systems, which can lead to data silos and workflow disruptions. For example, one user noted difficulty importing lab results from Allscripts' inpatient product, Sunrise, into the outpatient platform, requiring them to toggle between systems. Overall, Allscripts Sunrise appears to be a powerful but complex platform best suited for large healthcare organizations with the technical expertise and resources to navigate its intricacies. Smaller practices or those seeking a more intuitive and user-friendly experience may find other solutions more appealing. Keep in mind that software is constantly evolving, so it's always a good idea to check the latest reviews and updates before making a decision.

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