Training Resources

Hortonworks is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Hortonworks:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Hortonworks Benefits and Insights

Why use Hortonworks?

Key differentiators & advantages of Hortonworks

Flexible Deployment: Users can enjoy flexible deployment options. On-premise or cloud deployment options are available.
Gain High-Level Overviews: Because HDP pulls from a diversity of sources, users are able to get a high-level look at their business’s performance from all angles.
Reach Goals: The software lets users lay out goals clearly and track their progress in hitting their KPIs.
Powered by Open Source: The product uses well-known and audited open-source frameworks like Hadoop to power its data processing features. Utilizing open source means that the user gets a more secure product.

Industry Expertise

Hortonworks serves a number of customers across a variety of industries, such as travel, transportation, IT and manufacturing. Major customers of Hortonworks include Zurich Insurance, T-Mobile, Hilton, Micron, Bank of America, Intel and more.

Hortonworks Reviews

Average customer reviews & user sentiment summary for Hortonworks:

191 reviews

84%

of users would recommend this product

Key Features

Multi-Workload Processing: The product is able to handle multiple workloads and other taxing processes such as detailed analysis and report generation — all in parallel processes.
Real-Time Processing: Users can take advantage of processing in real time, without having to wait for their data to finish compiling.
Batch Processing: Batch processing is the processing of large quantities of data in large batches, significantly cutting down the time it takes to process information.
Data Governance: Controlling, managing and distributing data are essential to a modern analytics solution. The software provides a suite of management features for users to take advantage of.
Dataflow: Dataflow is an all-in-one data crunching feature that streams data and insights in real-time. It delivers actionable intelligence and curated data as it’s being processed.

Suite Support

Hortonworks offers three tiers of support: HDP Enterprise, HDP Enterprise Plus and Flex.

Email:Email support is not available at this time.

Phone:Based on the severity of the incident, response time is between 1-8 hours. Users of all tiers receive phone support 24/7.

Training:All tiers of support can utilize HDP’s self-learning courses.

Tickets:All tiers of support can submit support tickets, though turnaround time varies based on the severity of the issue. Turnaround time is between one hour to one day.

Hortonworks Reviews & Pricing

What is Hortonworks?

#18