SmartLook Reviews & Pricing
by Smartsupp.com | Founded 2016, Brno, South Moravia
Categories:
What is SmartLook?
Industry Specialties: Serves all industries
SmartLook is an analytics platform that provides enterprises with behavior insights to help improve engagement and maximize ROI. Its always-on recorder tracks site visitor statistics and activity and analyzes behavior like clicks, hovering and scrolling, including filtering by specific function usage. It integrates with Zendesk, Intercom, Google Analytics, Shopify, WordPress, Magento and many more options.
The vendor offers a 10-day free trial with basic offerings that include heatmaps, event definitions and up to 200,000 monthly sessions. Besides its Startup and Business plans, businesses can opt for the Ultimate plan for which pricing is available on request.
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SmartLook Pricing
Based on our most recent analysis, SmartLook pricing starts at $31 (Free, Monthly).
- Price
- $$$$$
- Starting From
- $31
- Pricing Model
- Free, Monthly
- Free Trial
- Yes, Request for Free
Training Resources
SmartLook is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for SmartLook:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
SmartLook Benefits and Insights
Why use SmartLook?
Key differentiators & advantages of SmartLook
- Boost Conversions: Uncover behavior patterns and identify problem areas by tracking site visits on its mobile app and website. Increase revenue by improving features and functions to boost user engagement and adoption.
- Track Event Statistics: Track events by viewing replays of visitor interaction – page visits, button clicks and function usage. Identify potential pain points and improvement areas by filtering recordings of user activity like rage clicking.
- Behavior Analytics: Choose specific events, funnels and statistics to view, and play recordings, all from a single unified dashboard. Track business-critical funnel performance on a weekly basis through email reporting.
- Rage Clicking: Identify discrepancies in UX design by filtering videos of site visitors clicking furiously at elements that don’t work. Analyze what visitors want in order to improve the UI design.
- Monitor Errors: Zero in on the cause of Javascript errors by watching recordings with replay options. Identify issues before they become obstacles through alert notifications about sudden drops and increases in errors.
- Mobility: Get a comprehensive view of visitor behavior on the go across multiple devices. Combine IP address localization and device information with visitor behavior metrics for holistic data visibility.
Industry Expertise
The vendor provides behavior analytics to clients in diverse industries across the world. These include marketing and advertising, IT, LMS, automotive, music and many more.
SmartLook Reviews
Based on our most recent analysis, SmartLook reviews indicate a 'excellent' User Satisfaction Rating of 94% based on 128 user reviews from 1 recognized software review sites.
128 reviews
Key Features
- Session Recordings: Record visitor behavior on the website or mobile app and share insights and clear explanations with others. Save events from the recordings for future reference and leave notes for the team within recording timelines — no coding skills necessary.
- Recording Filters: Choose from more than 30 filters to quickly find recordings and get immediate insights by skipping inactive instances and fast-forwarding to the exact moment in the recording. Look up people who visited the site from a specific URL, city or device.
- Visitor Journey: Track return users to the site and their activity.
- Identify Customers: Provide faster, personalized support by searching visitor recordings by name and replaying them to debug issues.
- Heatmaps: Generate heatmaps for UI actions like clicks and mouse movements, such as hovering and scrolling. Analyze click behavior and differentiate between deliberate actions and random browsing. Enhance presentations by generating easy-to-understand heatmaps from current and retroactive data and share with others through public links.
- Conversion Funnels: Create funnels from any event, and view funnel statistics and recordings for it right away. Get insights on visitor churn – view a recording of the exact moment when they move away from a form or CTA and analyze the root cause.
- Retention Tables: Improve engagement statistics by tracking visitor loyalty trends; load a retention table for any event with one click.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Its cache storage capacity is limited to 200 MB.
- All data older than 30 days is deleted, regardless of cache size.
- String values are only accepted as API property keys and values.
Suite Support
Before emailing support, go through the FAQs, knowledge base, case studies, blog, documentation and troubleshooting tips on the vendor’s online help center for self-paced resolution of issues and answers to queries.
mail_outlineEmail: [email protected].
phonePhone: Not available. Live chat support is available to subscribers of the Business plan and above.
schoolTraining: In addition to the self-help resources mentioned above, go through the Smartlook School tutorials on the online help center.
local_offerTickets: Not specified.
Awards
SmartLook stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
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