CounterPath Reviews & Pricing

by CounterPath | Founded 2002, Vancouver, Canada

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Overview Benefits Reviews Features

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What is CounterPath?

Industry Specialties: Call centers, education, finance, government.

CounterPath provides innovative desktop and mobile VoIP software products. It designs, develops and sells software and services that allow organizations and telecommunication providers to deliver unified communication services over Internet Protocol-based networks. Compatible with Windows, Mac, Apple and Android mobile devices.

Guarantees customizations, security and rapidly integrates contacts from various sources through an easy-to-use interface.

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User Sentiment

Based on 135 reviews:

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CounterPath Benefits and Insights

Why use CounterPath?

Key differentiators & advantages of CounterPath

Better Integrations: Integrate with third-party apps for streamlined communication. Connect with Microsoft Outlook, Salesforce and more.
More Flexibility: Communicate freely between team members without restricting users to a location or a particular device.
Quick Collaborations: Allow team members of a company to connect and eliminate disorganization. Let members use features like team messaging, screen sharing, video and voice calls and more to communicate instantly with one another, leading to better productivity and coordination.
Secure Communications: Protect both voice and video calls, using firewall and encryption. Let users in sensitive industries use a softphone for communication.

Industry Expertise

CounterPath has features specially designed for business users and can be deployed within an enterprise environment. It is adopted by various industries including healthcare, hospitality, retail, service providers and more. It’s affordable, although it lacks some advanced features, making it an excellent pick for small businesses.

CounterPath Reviews

Average customer reviews & user sentiment summary for CounterPath:

135 reviews

87%

of users would recommend this product

Key Features

Softphone: Work at the desk or on the go with a SIP-based VoIP phone available on both mobile and desktop. Use robust call-control features including call transfer, call forwarding, hold, auto-answer, click-to-dial and call recording. Access the directory along with respective contacts. Import contact quickly and optimize the quality of calls for a better experience.
Team Messaging: Stay connected with the team regardless of geographical location. Update members on a one-to-one basis or broadcast messages to everyone in a room chat. Share files instantly with the hassle-free drag-and-drop option, eliminating the need to attach and send them via emails. Share the device screen quickly and jump on a one-to-one audio or video call with the click of a button.
Video Conferencing: Join a video call by copy and pasting the link. Enjoy HD quality video and audio calls without fumbling through settings. Access all communication functions, whether joining or hosting, from any location.
Screen Sharing: Send a shareable web link to participants, allowing them to join a meeting from anywhere. Start screen sharing from within a chat, call or the interface. Keep all conversations confidential and encrypted. Allow up to 200 active participants while conducting webinars, demos and presentations.
White Label: Develop a fully customizable solution to meet organizational requirements. Access optional service additions for messaging, collaboration and video conferencing. Add, lock or remove specific features and change graphic or default settings. Use the Branding Portal to create custom unified communication and collaboration applications for the desktop and mobile devices, allowing content customization.
Call Analytics: Set up users and VoIP accounts all at once. Use a single number to sign onto any installed devices and import all contacts from the cloud. Access management tools to serve users better and maintain voice quality.
Desktop API: Automate actions like call answering and hang-up calls. Let the code maintain and streamline workflows rather than team members. Monitor call activity, keep track of call durations and create advanced call automation. Integrate with CRMs like Microsoft Dynamics, Salesforce, SAP, Zoho and more.