MiVoice Business Reviews & Pricing

by JM Software | Founded 1973, Ottawa, Ontario, Canada

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What is MiVoice Business?

Industry Specialties: Healthcare, Financial Services, Government, Hospitality, Education.

MiVoice Business is a comprehensive software solution designed to streamline business communication tasks. It offers a robust suite of features including call routing, voicemail, conferencing, and unified messaging. This platform is particularly well-suited for medium to large enterprises that require reliable and scalable communication systems to support their operations. The software's flexibility and extensive feature set make it ideal for organizations looking to enhance their internal and external communication capabilities.

Key benefits of MiVoice Business include improved collaboration, increased productivity, and enhanced customer service. Popular features encompass advanced call management, seamless integration with other business applications, and a user-friendly interface. Users often praise its reliability and the ease with which it can be customized to meet specific business needs.

In comparison to similar products, MiVoice Business is frequently noted for its robust performance and comprehensive feature set. Pricing details can vary based on the specific requirements and scale of deployment, so it is recommended to contact SelectHub for a tailored pricing quote.

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#144

MiVoice Business is ranked #144 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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MiVoice Business Pricing

Based on our most recent analysis, MiVoice Business pricing starts at $10 (Per User, Monthly).

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Starting From: $10
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

MiVoice Business is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MiVoice Business:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MiVoice Business Benefits and Insights

Why use MiVoice Business?

Key differentiators & advantages of MiVoice Business

Enhanced Productivity: Streamlines communication processes, allowing employees to focus on core tasks without interruption.
Cost Efficiency: Reduces the need for multiple communication platforms, consolidating expenses into a single, manageable system.
Scalability: Easily adapts to the growing needs of your business, whether you are expanding or downsizing.
Improved Collaboration: Facilitates seamless interaction between team members, regardless of their physical location, through integrated tools like video conferencing and instant messaging.
Reliability: Offers robust uptime and dependable performance, ensuring that your communication channels are always operational.
Security: Provides advanced encryption and security protocols to protect sensitive business information from unauthorized access.
Customizability: Allows for tailored configurations to meet the specific communication needs of different departments within your organization.
Mobility: Supports remote work by enabling employees to access communication tools from any device, anywhere.
Integration Capabilities: Easily integrates with existing business applications such as CRM and ERP systems, enhancing overall workflow efficiency.
Customer Satisfaction: Improves client interactions through reliable and clear communication channels, leading to better service and increased customer loyalty.
Analytics and Reporting: Provides detailed insights into communication patterns and performance, helping to identify areas for improvement.
Disaster Recovery: Ensures business continuity with built-in disaster recovery options, minimizing downtime in case of unexpected events.
Environmental Impact: Reduces the need for physical travel and paper-based communication, contributing to a greener business operation.

Industry Expertise

MiVoice Business is a comprehensive communications platform designed for small to medium-sized businesses (SMBs) seeking a scalable and robust solution to manage their communication needs. It offers a range of features, including voice, video, and messaging services, making it ideal for businesses looking to enhance collaboration, increase mobility, and improve customer service.

MiVoice Business Reviews

Average customer reviews & user sentiment summary for MiVoice Business:

3 reviews

87%

of users would recommend this product

MiVoice Business has a 'great' User Satisfaction Rating of 87% when considering 3 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of MiVoice Business reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Unified Communication: MiVoice Business provides a single platform for various communication channels, including voice calls, instant messaging, and video conferencing, simplifying communication for employees.
Enhanced Collaboration: Features like screen sharing and file sharing within the platform enable employees to work together effectively, regardless of their location, fostering teamwork and boosting productivity.
Remote Work Support: MiVoice Business allows employees to access the platform from various devices, including PCs and mobile devices, enabling remote work and providing flexibility without compromising communication quality.
Scalability and Flexibility: The platform caters to businesses of all sizes with its ability to handle high call volumes and its support for both cloud and on-premises deployments, making it adaptable to evolving business needs.
Simplified Contact Management: MiVoice Business offers a single point of contact for employees through a unified system, streamlining communication and ensuring calls are directed to the right person efficiently.

Cons

Customer Service: Users have reported challenges with customer service, finding it unhelpful and difficult to communicate with representatives.
User Interface: The user interface is often described as outdated and cumbersome, leading to difficulty navigating and utilizing its features effectively.
Installation: Some users have found the installation process to be complex, requiring significant time and technical expertise to set up properly.
Pricing: MiVoice Business can be expensive, particularly for small businesses or startups, with costs potentially exceeding their budget constraints.

Researcher's Summary:

Is MiVoice Business all talk and no action, or does it truly elevate business communication? User reviews from the past year reveal a mixed bag. While MiVoice Business garners praise for its robust features and adaptability, it also faces criticism for its customer service and user experience. On the upside, MiVoice Business is lauded for its comprehensive suite of communication tools, including unified communications, contact center solutions, and collaboration features. Its ability to handle high call volumes and support remote work environments makes it a valuable asset for businesses of all sizes. Users particularly appreciate its flexibility, with options for cloud and on-premises deployments, catering to diverse needs. For instance, a law firm with multiple offices successfully leveraged MiVoice Business to connect its branches via VoIP, significantly reducing communication costs. However, the platform's drawbacks are not to be overlooked. Users have reported issues with outdated contact center features, clunky integration processes, and a steep learning curve. One user, frustrated with persistent technical glitches and unhelpful customer support, likened their experience to being a "full-time Mitel troubleshooter." These issues, coupled with concerns about high costs and contractual complexities, cast a shadow on the platform's overall appeal. In conclusion, MiVoice Business might be best suited for larger enterprises with dedicated IT resources that can navigate its complexities and leverage its advanced features. Smaller businesses, especially those seeking a more user-friendly and cost-effective solution, might find better alternatives in the market.

Key Features

Notable MiVoice Business features include:

Scalability: Supports up to 65,000 users, making it suitable for businesses of all sizes.
Unified Communications: Integrates voice, video, and messaging into a single platform for streamlined communication.
Mobility: Offers mobile applications that allow employees to stay connected from anywhere, enhancing remote work capabilities.
Contact Center Integration: Seamlessly integrates with MiContact Center solutions to improve customer service operations.
Advanced Call Routing: Features intelligent call routing options to ensure calls reach the right person or department efficiently.
Voicemail to Email: Converts voicemail messages to email, allowing users to access messages from their inbox.
Collaboration Tools: Includes features like instant messaging, presence, and conferencing to facilitate team collaboration.
Redundancy and Resiliency: Provides high availability and disaster recovery options to ensure business continuity.
Customizable User Interface: Allows users to personalize their communication experience with customizable settings and preferences.
Security: Implements robust security measures, including encryption and authentication, to protect sensitive communications.
Third-Party Integration: Supports integration with various third-party applications and services, enhancing its functionality.
Reporting and Analytics: Offers comprehensive reporting tools to monitor and analyze communication metrics and performance.
Multi-Device Support: Ensures compatibility with a wide range of devices, including desktops, laptops, smartphones, and tablets.
Flexible Deployment Options: Available as an on-premises solution, in the cloud, or as a hybrid deployment to meet diverse business needs.
Automated Attendant: Provides automated call handling features to manage incoming calls efficiently.
Hot Desking: Enables employees to log into any phone within the network, making it ideal for dynamic work environments.
Call Recording: Offers call recording capabilities for training, compliance, and quality assurance purposes.
Directory Services: Includes integrated directory services for easy access to contact information within the organization.
API Access: Provides APIs for developers to create custom applications and integrations tailored to specific business needs.
Global Reach: Supports international operations with multi-language and multi-currency capabilities.