800response Reviews & Pricing
by 800response | Founded 1990, South Burlington, VT
Categories:
What is 800response?
Industry Specialties: Serves all industries
800response provides lead generation solutions by offering free vanity and local tracking numbers for businesses to streamline their operations. It helps enterprises set up geographical phone leads according to the area code, country zip code, nearest business location and contact number exchanges.
Its full suite delivers call routing, call tracking, customer analytics and automated speech analytics.
PRICE
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COMPANY SIZE
DEPLOYMENT
PLATFORM
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800response Pricing
Based on our most recent analysis, 800response pricing starts at $250.
- Price
- $$$$$
- Starting From
- $250
- Pricing Model
- Still gathering data
- Free Trial
- Yes, Request for Free
Training Resources
800response is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for 800response:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
800response Benefits and Insights
Why use 800response?
Key differentiators & advantages of 800response
- Capture Better Leads: Seamless SaaS call monitoring, tracking and routing platforms help identify quality leads and high-value customers. Use the Addresses & Demographics (ADD) report on every caller and refine advertising campaigns to a wider audience to increase conversion rates.
- Quality Assurance: Improve quality assurance by recording and scoring customer interaction. Provides 100 percent visibility with each customer by using cloud-based speech analytics.
- Reduce Customer Churn: Improves ROI by spotting keywords and phrases between the customer and the agent. Identify and retain customers that are likely to churn and prevent unnecessary litigation.
- Informed Business Decisions: Gain valuable insights that help stakeholders make tough business decisions by analyzing customer tone and identifying customer expectations.
- Real-Time Tracking: Increase leads, optimize advertising efforts, recapture lost leads and convert them into opportunities by identifying the customers’ exact positions with a toll-free tracking number.
Industry Expertise
Provide solutions to small and midsize businesses and enterprises in diverse industries, including automotive, insurance, finance, home improvement, healthcare, education and real estate.
800response Reviews
Based on our most recent analysis, 800response reviews indicate a 'excellent' User Satisfaction Rating of 96% based on 118 user reviews from 2 recognized software review sites.
118 reviews
Key Features
- Call Routing: Ensures callers reach the exact business by making a phone call from any location with geo-based small call routing.
- Call Recording: Automatically records the conversation between the agent and the customer to analyze the agent’s performance and customer’s voice using cloud-based speech analytics. Organizations can use the recorded data to gain insights to fuel decision-making.
- Speech Analytics via CallFinder: Quickly scans the recorded call based on the specific keywords and phrases to identify relevant business trends.
- Call Tagging: Tag inbound calls for performance reviews using the unique three-digit numbers of the employee’s code.
- Call Tracking: Analyze, route and track every incoming call using the toll-free and local tracking numbers. Export relevant information from data tracked and integrate it with CRM to fulfill business requirements and perform data customization and manipulation.
- Campaign Management: Collect consumer profile data like gender, age range, marital status, dwelling type, income range, education level, wealth decile, number of children and mail responsiveness. Leverage this information to prioritize leads and build marketing campaigns that drive higher conversion rates.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Some think it’s overpriced.
- Doesn’t provide a real-time dashboard.
Suite Support
mail_outlineEmail: Not specified.
phonePhone: (800) 639-1650. Available Monday through Friday, 9 a.m. to 5 p.m. EST.
schoolTraining: Go through the recorded videos and whitepapers available in the “Resources” section for immediate, self-help assistance. Structured training options not specified.
local_offerTickets: Not specified.
Awards
800response stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
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