MaintainX Reviews & Pricing

by MaintainX | Founded 2018, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is MaintainX?

Industry Specialties: Serves all industries

MaintainX is a cloud-based solution that helps businesses streamline and optimize their maintenance operations. It provides a centralized database for storing all information related to maintenance, including equipment and asset data, work order records, preventive maintenance schedules and more.

It also includes features for work order management, asset tracking and inventory management. It is designed to help businesses improve communication between maintenance and operations teams, reduce downtime, and improve overall equipment reliability.

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User Sentiment

Based on 819 reviews:

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MaintainX Pricing

Based on our most recent analysis, MaintainX pricing starts at $16 (Per User, Monthly).

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Starting From: $16
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

MaintainX is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MaintainX:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MaintainX Benefits and Insights

Why use MaintainX?

Key differentiators & advantages of MaintainX

Improve Productivity: Standardize and centralize procedures, identify and manage processes that have scope for improvement, implement changes and recapitulate the processes to improve the productivity.
Improve Asset Lifecycle: Asset tracking, condition monitoring and preventive maintenance help keep assets at peak performance and extend their useful lifespan.
Customized Templates: Create, digitize and save multiple templates for procedures, forms, checklists and gauge readings.
Real-Time Insights: Get real-time updates on work orders, assets, parts and vehicles. Access reports to understand the current status and the availability of assets.
Intuitive Interface: Manage communication, work orders, preventive maintenance and inventory in an easy-to-use interface.

Industry Expertise

Serves manufacturing/industrial and fleet management companies and works best for industries like hospitality, facilities management, restaurants, retail and education.

MaintainX Reviews

Average customer reviews & user sentiment summary for MaintainX:

819 reviews

95%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of MaintainX reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users consistently praise MaintainX for its intuitive interface, making it easy to navigate and manage tasks, even for those unfamiliar with CMMS software.
Mobile-First Design: The mobile app is a standout feature, allowing technicians to access and complete work orders directly from their smartphones, eliminating the need for clunky desktop computers in the field.
Streamlined Workflows: MaintainX simplifies work order creation and management, enabling teams to quickly assign tasks, track progress, and ensure timely completion.
Cost-Effective: Compared to traditional CMMS solutions, MaintainX offers a more affordable pricing structure, making it accessible to businesses of all sizes.
Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of the MaintainX support team, providing timely assistance and resolving issues efficiently.

Cons

Limited Customization: Some users have found the platform's customization options to be limited, making it difficult to tailor the software to their specific needs. For example, they may not be able to create custom fields or reports that align with their unique workflows.
Steep Learning Curve: The interface can be complex and require significant time to learn, especially for users who are new to CMMS software. This can lead to frustration and slow adoption within a team.
Mobile App Issues: Some users have reported issues with the mobile app, such as slow performance or difficulty accessing certain features. This can be problematic for field technicians who rely on the app for daily tasks.
Customer Support: Some users have expressed dissatisfaction with the responsiveness and quality of customer support. This can be a major concern for businesses that rely on timely assistance to resolve issues.

Researcher's Summary:

Users rave about MaintainX's mobile-first design, which makes it easy to manage maintenance tasks on the go. The software is intuitive and user-friendly, even for those who aren't tech-savvy. Users appreciate the ability to create custom templates for procedures and checklists, which helps to standardize processes and ensure consistency. The real-time communication features are also a big hit, allowing teams to stay connected and collaborate efficiently. MaintainX is a great option for businesses that want to streamline their maintenance operations and improve communication between teams.

However, some users have expressed concerns about the lack of advanced features, such as inventory management and reporting. While MaintainX is a solid choice for basic maintenance tasks, it may not be the best fit for businesses with complex needs. For example, some users have found that the reporting features are limited and don't provide the level of detail they need to make informed decisions. Additionally, some users have reported issues with the software's stability, with occasional glitches and crashes. Despite these drawbacks, MaintainX remains a popular choice for businesses looking for a simple and affordable CMMS solution.

MaintainX is best suited for small to medium-sized businesses that are looking for a user-friendly and affordable CMMS solution. It's a great option for businesses that prioritize mobile access and real-time communication. However, if you need a more robust CMMS with advanced features, such as inventory management and detailed reporting, you may want to consider other options. For example, if you need to track inventory levels and manage spare parts, MaintainX may not be the best choice. However, if you're looking for a simple and easy-to-use solution for managing basic maintenance tasks, MaintainX is a great option.

Key Features

Asset Management: Manage equipment, vehicle, facilities and machines. Track costs, downtime and uptime, with notifications when an asset fails to assign it to an appropriate technician. Access information like work performed on asset, asset manuals, asset maintenance details and more.
Reporting: Analyze costs of asset repair, parts used during maintenance, asset downtime and uptime and work order completion. View the history of individual assets on a single screen.
Work Order Management: Assign and track work orders for buildings, equipment, forklifts and more. Submit work orders without having to fill out forms and check employee performance by viewing the history of work orders. Create repetitive work orders on a calendar or have the runtime basis in seconds.
Communication: Easily connect members from different departments, plants, shifts and facilities with a central hub for communication instead of having a disjointed conversation over email, calls and text messages. Ensure everyone is updated and in sync with real-time communication and permanent time stamps.
Compliance: Create and assign inspection procedures, forms and compliance processes to maintain OSHA and other relevant regulations.

Safety Inspection: Create a repeating work order with an attached form for regular safety inspections. Set the frequency to daily, weekly and monthly to send notifications before the inspection.
Audit Trails: Record date and time of inspections, attach photos, files, and signature blocks, and easily export completed inspections.
Escalation Protocols: Notify the escalation team when an inspection item is flagged or fails and create and assign corrective actions.
Quality Control: Measure and standardize quality control processes, identify the root cause of quality issues and deploy corrective actions throughout the organization.

Mobile App: Access a real-time messaging and work order system, with the ability to upload photos to work orders to explain the problems. Prioritize and organize work orders based on urgency, viewable on a single screen. Available on Android, iOS and iPad.
Inventory Management: Set a limit on the requirement of a part and get notified when stock is running low. Make capital decisions and track where the parts are used based on customized reports. Scan barcodes attached on parts and assets to add them to work orders.
Preventive Maintenance: Schedule, organize, repeat and prioritize maintenance activities at a set interval. Attach a form or checklist to work orders for locations, assets, routine inspections and safety checks.
Multi-Language Support: MaintainX supports English, French, Spanish, Danish, German, Italian, Japanese, Dutch, Polish, Portuguese, Czech, Romanian, Russian, Slovak, Turkish and Chinese.