Acquia Reviews & Pricing

by Acquia | Founded 2007, Andover, MA

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Categories:

ECM Software
CMS Software
Digital Asset Management Software
Document Management Software
Records Software
...

What is Acquia?

Industry Specialties: Serves all industries

Acquia is a software-as-a-service that helps enterprises manage their digital assets through automated workflows and dynamic editing. Its Cloud IDE enables building websites through the low-code/no-code approach, with attributes for content authoring and omnichannel deployment. Creative professionals can upload and store assets in the centralized portal, with complete version control. Users can search for content through filters, metadata, tags and collection references, and edit content through its rich-text editor.

It enables comprehensive performance monitoring with a built-in global CDN to ensure content delivery at scale. Integrating with SSO, it provides multi-factor authentication and role-based access controls for data security. Its integration with New Relic APM Pro helps monitor app performance, health and resource utilization.

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User Sentiment i

Based on 153 reviews:

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#19

Acquia is ranked #19 in the ECM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Acquia Pricing

Based on our most recent analysis, Acquia pricing starts at $148 (Monthly).

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Starting From: $148
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Acquia is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Acquia:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Acquia Benefits and Insights

Why use Acquia?

Key differentiators & advantages of Acquia

Enhanced Security: Acquia provides robust security measures that protect your digital experiences from potential threats, ensuring your data and customer information remain safe.
Scalability: With Acquia, your digital presence can grow seamlessly alongside your business. It effortlessly handles traffic spikes and expands as your content and user base increase.
Content Management Simplified: Acquia's intuitive content management system (CMS) allows for easy content creation, management, and deployment, enabling non-technical users to keep your site fresh and engaging.
Personalized Customer Experiences: Acquia enables the delivery of personalized content and experiences to users, improving engagement and conversion rates by catering to individual user preferences and behaviors.
Multi-Site Management: Manage multiple websites from a single platform with Acquia, streamlining operations and ensuring consistency across your digital ecosystem.
Cloud-Based Flexibility: Being cloud-based, Acquia offers flexibility and accessibility, allowing teams to work and collaborate from anywhere, at any time, without the need for on-premise infrastructure.
Comprehensive Analytics: Acquia provides detailed analytics and insights, helping you understand user behavior, measure performance, and make data-driven decisions to optimize your digital strategy.
Community and Support: Access to a vibrant community of developers and a robust support network ensures you can leverage collective knowledge and receive assistance when needed, maximizing your platform's potential.
Integration Capabilities: Acquia's platform is designed for easy integration with a wide range of marketing tools and applications, enabling a cohesive and efficient digital marketing ecosystem.
Future-Proof Technology: Acquia stays at the forefront of digital experience technology, ensuring your platform remains relevant and effective in the rapidly evolving digital landscape.

Industry Expertise

Acquia specializes in providing cloud-based solutions for content management, digital experience, and commerce. Its industry expertise lies in seamlessly integrating with Drupal, offering a robust platform for web content management and digital experience optimization. This makes it particularly suited for large enterprises and organizations that require scalable, secure, and flexible digital experience platforms. Acquia's solutions are ideal for sectors such as government, higher education, media, and healthcare, where complex, high-traffic websites and applications are common.

Acquia Reviews

Average customer reviews & user sentiment summary for Acquia:

153 reviews

83%

of users would recommend this product

Acquia has a 'great' User Satisfaction Rating of 83% when considering 153 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Acquia reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Scalability and Performance: Acquia's cloud platform is built to handle large and complex Drupal websites, ensuring optimal performance and scalability as your business grows. Its content delivery network (CDN) further enhances speed and reliability for global audiences.
Security and Compliance: Acquia prioritizes security with features like web application firewalls, intrusion detection, and regular security updates. It also helps businesses meet compliance requirements with industry-specific certifications and data encryption.
Developer Tools and Support: Acquia provides developers with a comprehensive set of tools and resources, including Acquia Cloud IDE and Cloud API, to streamline development workflows. Additionally, Acquia offers expert support and training to assist with any challenges.
Marketing and Personalization: Acquia's marketing cloud tools, such as Acquia Lift and Journey, enable businesses to personalize customer experiences and optimize marketing campaigns. These tools leverage customer data and insights to deliver targeted content and improve engagement.

Cons

Cost: Acquia's pricing structure can be prohibitive, especially for smaller organizations or those with limited budgets. The subscription fees and additional costs for features and support can quickly add up, making it a less attractive option compared to other CMS platforms with more transparent or affordable pricing models.
Complexity: Acquia's interface and features can have a steep learning curve, requiring significant time and effort to master. This complexity can be a barrier for users who are accustomed to more intuitive and user-friendly CMS platforms, potentially leading to frustration and decreased productivity.
Performance: Some users have reported performance issues with Acquia, such as slow loading times or occasional downtime. These performance concerns can negatively impact user experience and website effectiveness, especially for organizations that rely on their online presence for critical business functions.

Researcher's Summary:

Making a splash in the CMS world, Acquia has been making waves with its user-friendly platform and robust features. Known for its scalability and security, Acquia has garnered positive reviews, particularly from enterprise-level businesses seeking a reliable CMS solution. Users frequently highlight Acquia's seamless integration with Drupal, a popular open-source platform, as a major advantage, allowing for greater flexibility and customization compared to competitors like WordPress or Joomla. Acquia's cloud-based infrastructure receives praise for its ability to handle high traffic volumes and deliver optimal performance, making it suitable for businesses with demanding website needs.

However, some users note that Acquia's extensive features and functionalities can present a steeper learning curve for beginners. Additionally, the platform's pricing structure, which is often customized based on individual requirements, may be a concern for smaller businesses or those with budget constraints. Despite these drawbacks, Acquia's strengths in scalability, security, and Drupal integration make it a compelling choice for larger organizations or those with complex web development projects. Its ability to handle high traffic, provide a secure environment, and offer extensive customization options positions Acquia as a top contender in the CMS market, particularly for businesses seeking a robust and scalable solution to manage their online presence.

Key Features

Marketing Cloud

Boost Engagement: Analyze and sift through data to generate insights for better engagement.
Unified Data: Unify data into a single record, making it easier to access. Access the data via UI (User Interface) and API (Application Programming Interface)
Accessible Data: Give teams access to unified CDP data, making it easier for members to switch between reports and queries. The CDP (Customer Data Platforms) can manage any amount of traffic hassle-free.
Immediate Insights: Identify valuable patterns as soon as the unified and accurate data flows into the platform.
Customer-centric Design: Use specialized tools to understand customer habits with the Campaign Studio. Empower designers to uphold consistency throughout the various design elements.
Asset Library: Ensure that everything is organized with a centralized asset library. Save time spent on searching for resources in emails, hard drives and network drives.
Shared Workspace: Help teams work together in an office space and remotely, cutting down on miscommunications and enhancing productivity.
Cumulative Analysis: Give users a holistic view of how a company’s business performs at the global level in terms of content and campaigns with the Campaign Factory.

Drupal Cloud

Efficient: Allow users to see the changes immediately with the real-time preview and let team members contribute to this process. Enable multilingual and localization capabilities to make sure that the content is available worldwide.
Flexibility: Choose between a fully decoupled and a progressively decoupled solution. Use a ‘Hybrid CMS,’ not offered by most organizations.
Security: Save users from malicious threats. Get application and platform security via the Drupal Steward Program.
User Interface: Use the low-code approach with a visual page builder so users can create a page or enhance an existing one. Reduce the dependency on IT so non-IT team members are self-reliant.
Hassle-Free Migration: Make use of the Migrate Re-Platform to accelerate the CMS migration to Drupal 9. Record each object during migration with an efficient audit trail and take advantage of real-time testing before and during the process.
Support: Get support 24/7/365. Access a global team of Drupal experts. Enjoy a 99.95% guaranteed uptime for all experiences through Site Factory.
Enhanced Integration: Use Cloud IDE (a browser-based IDE for Drupal) for an integrated development environment with Composer, Drush, Git support and code quality tools. Access Cloud IDE through a web browser.

Suite Support

Email: Clients can’t submit new support requests by email.

Phone: When filing a critical request, press six from the main menu to be directed to a critical support voicemail. Leave a message with a name, phone number, website name and description of the issue.

U.S.: +1 (888) 922-7842
Pune, India: +91-20-7127-9046
Reading, U.K.: +44-1865-520-010
Sydney, Australia: +61-2-8015-2576
Toronto, Canada: 647-953-4270

Training: Customers can look out for free product training and tutorials.

Tickets: Customers can make requests for support through the online ticket management system.

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