Buildertrend Reviews & Pricing

by Buildertrend | Founded 2006, Omaha, NE

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Overview Pricing Benefits Reviews Features

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What is Buildertrend?

Industry Specialties: Home, Specialties, Home Remodeling, Commercial Construction

Buildertrend is a construction ERP that streamlines business practices and assists builders, contractors and clients. Leverage bid requests, email marketing and leads in one centralized pre-sales process module. Initiates budgets, invoices, lien waivers and time clocks. Maintain various activities in daily logs, to-do lists, schedules and messages. It’s also available as a mobile app for iOS and Android devices.

Master project management, client relationship management, financial management, estimates and change orders are some notable features.

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COMPANY SIZE

DEPLOYMENT

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User Sentiment

Based on 1577 reviews:

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Product Screenshots and Videos

Buildertrend Pricing

Based on our most recent analysis, Buildertrend pricing starts at $99 (Monthly).

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Starting From: $99
Pricing Model: Monthly
Free Trial: No

Training Resources

Buildertrend is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Buildertrend:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Buildertrend Benefits and Insights

Why use Buildertrend?

Key differentiators & advantages of Buildertrend

Establish Effective Communications: Deliver notifications with project updates to teams, subcontractors and clients with daily logs, so everyone is on the same page consistently. Users may also record weather changes automatically and make notes with voice-to-text technology to ensure their teams always work in good weather and are prepared for surprises.
Organize Documents and Photos: Leverage infinite file sharing, reducing unnecessary treks to the office. Teams can access files from mobile devices at any location to review plans, budgets and other necessary paperwork at the worksite swiftly. Users may also share videos, photos and documents with several other users and arrange them in folders for easy navigation.
Efficient Invoice Changes: Produce line-item bills and invoices from estimates, change orders or customer selection sheets by integrating with QuickBooks or Xero, which keeps bookkeeping tasks in one centralized hub. Users may also accept online payments and establish payment reminders, so they receive their transactions on time.
Simple Time Tracking: Manage time for office workers and field teams with a time clock that enables employees to clock in and out from the mobile app so users will always know how many hours each employee accrues at any given time. It can track who's clocked in or out during a specific period, generate payroll reports and exhibit a crew worker's exact location on a virtual map.
Client Collaboration: Enable customers to track projects' progress with unique customer logins for effective contractor/client collaboration. Users can also upload photos and send messages about project updates.
Allocate Surveys: Deliver online surveys to clients automatically after finishing projects to leave reviews. Users may also review and post positive responses to reviews via their websites to establish and maintain positive customer relationships.

Industry Expertise

Jeff Dugger, Steve Dugger and Dan Houghton created Buildertrend in the basement of an Omaha house in 2006 with the confidence of knowing there were better ways to manage construction projects, communications and technologies. It currently sets the standard for construction with its cloud-based software with users in more than 100 regions, millions of accomplished projects and implementation by 1 million construction professionals. In February 2021 it acquired CoConstruct — a SaaS construction ERP company designed for home builders and renovators — making it one of the largest companies for independent and custom home builders, contractors and more.

Buildertrend Reviews

Average customer reviews & user sentiment summary for Buildertrend:

1577 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Buildertrend reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Comprehensive Tool: The system comes loaded with rich functionalities that simplify production and streamline workflows, as mentioned by all users who referred to functionality.
User Friendly: Offers a user-friendly interface that makes it easy to manage and navigate, as noted by all reviewers who mentioned ease of use.
Support: More than 92% of reviewers referring to customer support noted that included professional services were helpful and responsive, taking time to walk them through an issue.
Track: All users who specified tracking liked that it helps teams and managers keep track of progress, logs, expenses, payrolls, bid requests, receipts and more.
Communication: All reviewers liked that it simplifies the process of communication and keeping teams up to date.

Cons

Learning Curve: All reviewers who mentioned the learning curve said it took time to get used to the tools during initial setup due to the many options available.
Quickbooks Integration: Around 60% of users noted that integration with Quickbooks took some time and effort.
Customization: It could provide more flexibility in customization, as observed by 83% of reviewers who referred to customization.

Researcher's Summary:

Buildertrend has an intuitive interface that is easy to use and navigate. It requires some time to get used to its tools because of the rich features available. Users can make proposals for bids, schedule, send invoices, collect payments, conduct surveys and more. It offers a portal where employees can conveniently view their running hours and corresponding pay. It streamlines coordination with clients, including sharing daily updates on the progress of building completion. It helps teams maintain better communication and keep track of progress. Some reviewers have noted that integration with Quickbooks requires a significant time investment. A few users wished for more customization options. Customer representatives respond quickly and provide answers that will effectively solve problems.

Key Features

Selections: Approve product pricing, keep patrons in the loop about running totals, receive electronic client signatures and access selection decisions and their associated product warranties in a centralized location.
Communication: Manage messages, comments, emails and task-specific data in one place automatically. This module also offers push notifications on mobile devices and utilizes current email accounts.
Bid Requests: Develop, compare, distribute and save bids in one hub. Users may define deadlines and receive reminders, accept offers and incorporate them in contracts.
Estimates and Proposals: Construct estimates, allocate personalized proposals and close sales. Users may work with pre-set templates, obtain digital signatures and import information into Excel and other solutions.
To-Dos: Create and designate responsibilities to teams and subcontractors and send reminders to patrons. Users can add items to lists with voice-to-text capabilities, attach documents and photos and send prompt alerts.
Work-In-Progress (WIP) Reports: Produce WIP reports for maintaining projects in real time; obtain data for total billings, profit margins and costs to complete specific or all jobs; and receive current views of over or under billing for clients.
Payment Processing: Obtain check or credit card payments online, modify invoices through QuickBooks and Xero when a payment is received automatically and acquire safe and secure processing.
Budget: Track labor costs, billing, purchase orders and change orders in real time. Make adjustments as necessary, compare proposed to actual expenditures and work with multiple software integrations.

Limitations

With any software, it's important to be aware of its shortcomings before making a purchase. While it comes with excellent functionality, Buildertrend is no exception. These are the known limitations of the system based on user feedback:

Steep learning curve.
QuickBooks integration is time-consuming.
Not as flexible when it comes to customizations.

Suite Support

Email: Users may fill out the form on the “contact customer support” page for support or access live chats Mondays through Fridays 8 a.m. to 5 p.m. CST.

Phone: For inquiries for the sales department, users may dial 888-415-7128 Mondays through Fridays from 8 a.m. to 5 p.m. CST.

Training: Access videos, tutorials, live webinars and more training materials on the support and training page.

Tickets: Ticket support is unavailable at this time.

Cost of Ownership

License/Subscription Cost	Large businesses can receive a quote while small/medium businesses can get 3 users for 299$ a month.
Maintenance Cost	Subscription & Support costs are based on a fraction of the license cost (25% of the initial license cost) Software Accelerated Value Programs are charged incrementally, calculated case by case. They're dependent on the exact service the customer needs. Buyers cannot opt-in to Software Accelerated Value Programs without paying the standard Subscription & Support cost
Training Cost	Self-service support is available online Multiple avenues for extended training and support. Support is available 24/7.
Recurring/Renewal Costs	Renewal fee depends on if a perpetual license or subscription was chosen.