Salesforce Sales Cloud Reviews & Pricing

by Salesforce.com | Founded 1999, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is Salesforce Sales Cloud?

Industry Specialties: Serves all industries

Salesforce Sales Cloud is a customer relationship management (CRM) solution designed to help businesses of all sizes manage their sales processes more effectively. It offers a range of features to simplify lead management and boost sales.

Key benefits include AI-powered lead scoring, customizable dashboards, reporting tools and mobile access for on-the-go sales teams. Sales Cloud stands out for its scalability, making it suitable for businesses ranging from small startups to large enterprises.

Users appreciate Sales Cloud for its user-friendly interface and extensive customization options. Many find Einstein’s AI capabilities to be game-changing for their sales strategies. However, some users note that there can be a steep learning curve for advanced features, and costs can add up quickly with additional modules and user licenses.

Its pricing starts at $25 per user per month for the Starter plan, suitable for small teams. More advanced plans range from $100 to $500 per user per month, offering more refined features. While not the cheapest option on the market, Salesforce can be a worthwhile investment for its comprehensive toolset and scalability Salesforce provides.

Salesforce Sales Cloud is a good choice for businesses looking for a flexible solution, provided they're able to handle the potential complexity and cost associated with a top-tier CRM platform.

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User Sentiment

Based on 43983 reviews:

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Salesforce Sales Cloud Pricing

Based on our most recent analysis, Salesforce Sales Cloud pricing starts at $25 (Per User, Monthly).

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Starting From: $25
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Salesforce Sales Cloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Salesforce Sales Cloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

Reseller - Faye BSG

Salesforce Sales Cloud Benefits and Insights

Why use Salesforce Sales Cloud?

Key differentiators & advantages of Salesforce Sales Cloud

Get Industry-Leading Expertise: Salesforce Sales Cloud, with an analyst rating of 87, ranks third on our list of best CRMs. It’s highly adaptable to diverse business needs and displays strong user satisfaction across different industries and company sizes.
Detect Anomalies With AI: With a score of 100 from our analysts for its AI-based anomaly detector, Sales Cloud’s Einstein Analytics identifies unusual patterns in customer data, compares observed values to predictions and sends real-time alerts on detecting anomalies.
Manage Cases Through Automated Routing: You can create, assign and track customer requests easily, while support agents can use tailored features like custom list views, custom Lightning pages and quick action buttons to resolve issues faster.
Build Custom Apps To Fit Your Needs: Sales Cloud scored a 100 in our analysis for its highly customizable apps. You can build and share apps with your own branding, incorporating standard and custom objects, validation rules and calculated fields.
Integrate With Content Management Systems: You can connect Salesforce Sales Cloud with platforms like WordPress and Drupal to streamline your content and CRM processes without needing a third-party integration.

Industry Expertise

Salesforce Sales Cloud is suitable for businesses across all sectors. Notable industry specialties include banking, retail, non-profit, manufacturing, media, consumer goods, healthcare, communications, wealth management, insurance, travel and hospitality and life sciences.

Salesforce Sales Cloud Reviews

Average customer reviews & user sentiment summary for Salesforce Sales Cloud:

43983 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Salesforce Sales Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy To Use: Many users report that Salesforce has a user-friendly and intuitive interface, making it accessible to both beginners and experienced users.
Good Vendor Support: Salesforce offers quality support. Users often mention that the company treats them more like partners than just customers.
Highly Customizable: Developers find that the level of customization provided by Sales Cloud helps them extend Salesforce's features effectively.
Scalability: Salesforce is suitable for companies of all sizes. It's a long-term solution that can adapt to evolving organizational needs.

Cons

Learning Curve: While the interface is user-friendly, users need proper training to use Salesforce efficiently, especially for more advanced features.
Cost: Several users, particularly from smaller organizations, point out that the overall price can be a concern for businesses with limited budgets.
Resource Intensive: While Salesforce can do almost anything, it often requires a dedicated team and skilled resources to manage it effectively.

Researcher's Summary:

Based on our research and user feedback, Salesforce Sales Cloud turned out to be a powerful and flexible CRM solution, capable of accommodating businesses of any size.

Its AI-powered features, especially Einstein, truly set it apart. This tool provides predictive analytics, lead scoring, opportunity scoring and sentiment analysis to improve sales efficiency.

We found the mobile app to be feature-rich, offering full functionality for sales teams on the move, including forecasting and account management.

Yet, some users reported a learning curve for advanced features. While the basic functionalities are user-friendly, leveraging the full potential of Sales Cloud may require proper training. Additionally, smaller organizations might find the pricing structure challenging, as costs can accumulate quickly with add-ons and advanced features.

Integration capabilities are generally strong, but we observed that some key functionalities, such as event tracking and eCommerce integrations, rely on third-party providers. This could add complexity and cost for businesses requiring these features.

Overall, Salesforce Sales Cloud is well-suited for organizations seeking a reliable, AI-enhanced CRM with extensive customization options and analytical capabilities. It's particularly valuable for businesses expecting growth, as the platform can scale effectively. However, potential users should carefully consider their budget, required features and available resources for implementation and management when assessing this CRM.

Key Features

Sales Forecasting: You can build accurate sales projections and custom forecast types based on various data points, measures and dates to get a clear picture of your future sales performance.
Lead Management: With Sales Cloud, it’s easy to capture leads, manage campaigns and convert opportunities into sales. You can create forms on your website, use LinkedIn ads or have AI chatbots talk to potential customers.
- AI-based Lead Conversion: The Einstein Lead Scoring tool analyzes past conversion patterns to predict which current leads are most likely to convert, helping you prioritize the most promising prospects.
Integration Capabilities: Connect Salesforce with your favorite tools and platforms. A wide range of plugins is available, enabling you to create a smooth workflow across all your applications.
Reporting and Analytics: While the reporting system is user-friendly, quick and can generate real-time reports, it also offers flexibility for more advanced users who want to customize their reports. You can also create reports for territories and collaborative forecasts.
Mobile App: Salesforce’s mobile app lets you create, edit and view records for accounts, campaigns, cases, contacts, forecasts and leads. Additionally, you can use Salesforce Chatter to see feeds, groups and people. What data you can access depends on your organization's settings.

Approach to Common Challenges

Data Quality and Management: Salesforce offers data deduplication tools, data validation rules and AI-powered data cleansing through Einstein.
Integration With Other Systems: The platform provides a wide range of integration options through AppExchange and API capabilities, though some integrations may require third-party solutions.
Customer Service Integration: By integrating Salesforce Service Cloud with Sales Cloud, users can achieve a unified customer view.
Scalability: Salesforce can scale from small businesses to large enterprises, with the ability to add features and users as needed.

Cost of Ownership

Frequently asked questions regarding Salesforce Sales Cloud pricing include:

Q: What’s the annual licensing cost for Salesforce Sales Cloud?

A: The annual licensing cost for Salesforce Sales Cloud varies based on the edition you choose and the number of users. All these plans are billed annually:

Starter Suite: $25 per user per month
Pro Suite: $100 per user per month
Enterprise: $165 per user per month
Unlimited: $330 per user per month
Einstein 1 Sales: $500 per user per month

Q: How much does Sales Cloud Einstein cost?

A: Salesforce Einstein is available as an add-on for $75 per user per month. It’s also included in the Einstein 1 Sales plan, which costs $500 per user per month.

Q: How do I reduce Salesforce licensing costs?

A: There are several strategies to reduce Salesforce licensing costs:

Ensure that users have the appropriate level of access based on their roles and responsibilities.
Explore the included features in your Salesforce edition to maximize its value without purchasing additional licenses.
If you have a large number of users, you might be eligible for volume discounts.
Directly negotiate with Salesforce to explore potential cost-saving options, such as discounts or customized pricing plans.

Q: How much does Salesforce Cloud certification cost?

A: Salesforce certifications typically range from $75 to $6000. The cost depends on the specific certification you're pursuing. There are different levels, such as Administrator, Sales Consultant and Service Cloud Consultant. Each certification typically involves exam fees and may require additional training or study materials.

License/Subscription Cost	Based on a recurring subscription-based model: per user, per month (billed annually) All products require an annual contract Cost varies depending on the package selected — Lightning Essentials, Lightning Professional, Lightning Enterprise or Lightning Unlimited (refer to the pricing section for details)
Maintenance Cost	Included in the subscription cost Users aren’t required to pay server fees or annual maintenance charges Provides technical support and Help Center to resolve issues. Streamlines the implementation process through videos, training and certification, a customer community, documentation, interactive tutorials, and webinars
Installation/Implementation Cost	The cost is over and above the subscription cost Salesforce implementation can cost anywhere between $2,000 and $20,000, delivered within 2-3 weeks or 2 months Salesforce implementation partners/contractors handle implementation, charging anywhere from $16/hour to over $190/hour
Customization Cost	Cost varies depending on the selected plan and any functional requirements added to the basic business requirements Add-on charges include $50/user/month for knowledge base access and $250/GB/month for additional data storage capacity
Data Migration Cost/Change Management/Upfront Switching Cost	Cost varies depending on the amount of CRM data to be migrated, such as opportunities, cases, activities, contracts, orders, invoices, data duplication, data archiving and restoration
Recurring/Renewal Costs	Renewal cost is included in the subscription fee Users may incur additional costs for premium support services, application administration, data archiving and restoration services chosen, if any

Limitations

At the time of this review, these are the limitations according to user feedback:

Salesforce Sales Cloud lacks built-in partner scorecard functionality. Users can't assess channel partners' activities, contributions or areas for improvement without additional tools or integrations.
It requires third-party integrations for event tracking, messaging platform integration and eCommerce platform integration.
It doesn't support native webhook configuration. Users can't set up automated notifications to third-party apps based on specific business rules within the CRM system.

Demo Resources

Sales Cloud Deep Dive Demo: Watch free demo videos by signing up on their website. This also includes a demo of their mobile app.
Demo Request: Request a personalized demo directly from Salesforce representatives. They will tailor the demo to your needs and answer any questions you have.
YouTube Channel: Salesforce's official YouTube channel provides content such as demos, tutorials and webinars, showcasing the platform's features.

FAQs

Frequently asked questions regarding Salesforce Sales Cloud include:

Q: Is Salesforce Sales Cloud the same as CRM?

A: Yes, Salesforce Sales Cloud is a type of customer relationship management (CRM) software. It's designed specifically for sales teams to manage leads, opportunities and customer interactions.

Q: Is Salesforce a CRM or SAP?

A: Salesforce is a CRM platform. SAP is a different type of software that focuses on enterprise resource planning (ERP). While you can use both together, they serve distinct purposes.

Q: What is Salesforce Sales Cloud vs. Salesforce Service Cloud?

A: Salesforce Sales Cloud helps sales teams manage leads and opportunities, while Salesforce Service Cloud focuses on customer service and support. Service Cloud includes features like case management, a knowledge base and live chat.

Q: Is Salesforce Sales Cloud certification hard?

A: The difficulty of Salesforce Sales Cloud certification depends on your familiarity with the platform and your preparation. Certifications like Sales Cloud Consultant require a solid understanding of the CRM's features and best practices. However, Salesforce provides resources and training materials to help you prepare for the exams.

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Pricing & Cost Details

Includes Price/User and Minimum Commitment Terms for Salesforce Sales Cloud

Value-Added Benefits

How Faye Business Systems Group adds value to Salesforce Sales Cloud

Personalized Consultations: Get customized consulting services from experts who have mastered Salesforce Sales Cloud.
Increased Revenue: As a leading partner, they help transform conversations into conversions, resulting in increased revenue.
Better Implementation: Create robust strategies as well as design and scale product implementation.
Specialized Assistance: Provides special support and manages data migrations, customizations and more.
Integration: Helps connect an existing tech stack to Salesforce, building integrations with ERP, accounting, marketing automation, cloud storage and other types of software. This results in improved productivity, minimized errors, streamlined operations and better data access.
Sage 100 Integration: Syncs data bi-directioally between systems, helping avoid double entries and errors. Offers insights about customers that both sales and marketing teams can leverage.

Industry Expertise

They serve companies across industries such as logistics, manufacturing, distribution, non-profit, medical supply, cosmetics, insurance, health care, financial services, advertising, government and real estate. They support SMBs and Fortune 500 companies.

Additional Support and Services

Advice: They provide a strong customer experience with decades of client experience on custom projects and implementations.

Consulting: A few development services for Salesforce Sales Cloud are available, such as automated business processes, streamlined communications and strategies for increasing user adoption.

Engineering: Help is available by submitting a form at the portal or sending an email to [email protected].

Implementation: With more than 20 years of experience in CRM implementation and customization, they can implement Salesforce for businesses of all sizes, across a variety of industries, across the globe.