Alchemer Reviews & Pricing

by Alchemer | Founded 2006, Louisville, CO

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Categories:

Customer Experience Software
NPS Software
Text Analysis Software
Voice of the Customer Software
...

What is Alchemer?

Industry Specialties: Education, Healthcare, Non-Profits, Government

Alchemer (formerly SurveyGizmo) is a feedback management software that helps businesses collect and analyze feedback. It lets teams create and launch advanced surveys to gather crucial insights from markets, customers and employees.

It offers a Voice of the Customer (VoC) program to capture customer sentiment at a micro-level. Other capabilities include risk assessment and employee experience management.

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User Sentiment i

Based on 976 reviews:

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#6

Alchemer is ranked #6 on the top 10 Customer Experience Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Alchemer Pricing

Based on our most recent analysis, Alchemer pricing starts at $200 (Per User, Monthly).

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Starting From: $200
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Alchemer is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Alchemer:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Alchemer Benefits and Insights

Why use Alchemer?

Key differentiators & advantages of Alchemer

Increase Customer Retention: Gauge positive business impact and proactively address negative comments before they escalate through workflows and email triggers.
Foster Collaboration: Facilitate healthy communication between team members and departments via security-based user access and role designations. Offers flexibility to determine who has access to modify workflows and mechanisms.
Better Security: Ensure safe data collection with GDPR and CCPA compliance.
Vast Question Types: Provides 43 built-in question types, including multiple choices and Likert scales to capture customer feedback. Customize questions and display relevant sections to respondents.
Omnichannel Data Collection: Use different channels like panels, video and chat to reach existing customers and find new audiences. Integrate feedback with existing systems and processes.
Diversify Market Research Initiatives: Conduct market and customer research for several objectives like awareness, new product research, customer profiling, workflows and more. Broaden the company’s audience lists through panels.

Industry Expertise

Suitable for SMBs and enterprises.

Alchemer Reviews

Average customer reviews & user sentiment summary for Alchemer:

976 reviews

89%

of users would recommend this product

Alchemer has a 'great' User Satisfaction Rating of 89% when considering 976 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Alchemer reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users appreciate the platform's intuitive interface and drag-and-drop functionality, making it simple to create surveys without requiring extensive technical expertise. The user-friendly design allows users to quickly build and launch surveys, saving time and effort.
Customization Options: Alchemer provides a wide range of customization options, enabling users to tailor surveys to their specific branding and data collection needs. Users can customize survey themes, logos, and question types to create a professional and engaging survey experience.
Advanced Features: The platform offers advanced features such as skip logic, piping, and data validation, allowing users to create complex and sophisticated surveys. These features enhance the data collection process and ensure data accuracy.
Reporting and Analytics: Alchemer provides robust reporting and analytics tools, enabling users to gain insights from survey data. Users can generate reports, create charts and graphs, and export data for further analysis, facilitating data-driven decision-making.
Integrations: Alchemer integrates with various third-party applications, such as CRM and marketing automation platforms, allowing users to streamline workflows and improve data management. These integrations enhance the platform's functionality and extend its capabilities.

Cons

Limited Customization: Users may find the platform's customization options to be somewhat restrictive, especially when compared to other survey tools that offer more flexibility in terms of branding and design.
Learning Curve: The interface can be overwhelming for new users due to its extensive features and functionalities. This complexity may require additional time and effort to learn and navigate effectively.
Cost: Alchemer's pricing structure can be a deterrent for some users, particularly small businesses or individuals with limited budgets. The platform's cost may be perceived as relatively high compared to other survey solutions available in the market.

Researcher's Summary:

Over the past year, Alchemer has carved out a distinctive niche in the customer experience management software arena, as evidenced by user reviews. Users frequently laud its robust survey creation tools and the flexibility it offers in data collection and analysis, setting it apart from competitors like SurveyMonkey and Qualtrics. A standout feature often highlighted is Alchemer's ability to integrate seamlessly with a wide array of third-party applications, enhancing workflow automation and data synchronization across platforms. This interoperability is crucial for businesses looking to streamline operations and leverage insights across various software ecosystems.

However, some users have pointed out areas where Alchemer could improve. The learning curve is steeper compared to more straightforward platforms, which can deter less tech-savvy users. Additionally, while its customization options are extensive, they can sometimes lead to complexity in survey design and management, potentially slowing down project timelines. Despite these challenges, the depth of functionality and customization is precisely what many users find compelling, as it allows for a tailored approach to gathering and analyzing customer feedback that many simpler platforms do not offer.

Alchemer shines for businesses that prioritize detailed customer feedback mechanisms and have the resources to invest in mastering its suite of tools. Its advanced features and integrations make it particularly suited for medium to large enterprises or specialized teams within larger organizations that require nuanced data collection and analysis capabilities. For companies looking to go beyond basic surveys and delve into comprehensive customer experience management, Alchemer presents a powerful solution that, despite its learning curve, offers significant returns on investment through deep customer insights and enhanced operational efficiency.

Key Features

Surveys: Create customized surveys using multiple question types and advanced survey logic like a question, page and skip logic. Deliver them via website popups, social media, email and more. Provides pre-configured NPS surveys.
Feedback Management: Capture insights at multiple stages throughout a customer’s journey to provide a single source of truth.
- Store customer interactions with sales reps, customer service personnel and account managers.
- Push relationship data in real time to existing CRMs.
- Access a dedicated customer engagement portal integrated into the company’s existing CRM to view relationship data and past customer interactions.
- Teams can gather and review responses within the CRM.
- Pre-populate workflows, customer assessments and handoff surveys with account information.
- Provides pre-configured workflows, demo assessments, qualification notes, onboarding feedback, training assessments and business reviews.
Communication Management: Personalize customer interactions from prospecting to post-purchase with standardized, pre-designed communication processes and notifications. Add brand-centric details to emails and assessments.
Integrations: Integrate with Salesforce and Microsoft Dynamics for a comprehensive customer view. Connect with communication tools and analytical modules like Slack, Tableau, HubSpot, MailChimp, Jira and more. Create custom integrations with existing business systems.
Reporting: Provides built-in market research analysis and reporting modules.
- Create custom reports that include TURF, comparison and cross tabs.
- Export to SPSS, Excel and CSV for in-depth analysis.
- Segment data based on variables like market, customer and touchpoint.
- Customize reports via charts and other visual tools.
- Review respondent problems for recurring issues like survey abandonment.
- Correlate feedback with critical business metrics.
Customer Journeys: Measure customer engagement across several touchpoints and break it into segments.
Workflows: Route customer feedback to relevant individuals or teams. Leaders and managers can view progress in product development through dashboards powered by workflows. Trigger automated emails based on customer behavior.
Product Feedback Management: Improve products and uncover trends by collecting and analyzing product feedback. Convert unstructured insights into actionable data.
- Product Testing: Run beta tests to collect quantitative and qualitative feedback.
- Product Launch and Enhancement: Capture customer reactions in real time. Create informed product roadmaps by quantifying collective data from multiple sources. Allows users to respond to individual comments.
- Panel Management: Gather input for new products and modules by creating feedback panels. Use customers who previously provided feedback to build advisory panels.

Limitations

At the time of this review, these are the limitations according to user feedback:

Lacks diversity in currency symbols.
Periodic system failures.
Outdated and non-intuitive user interface.
Limited report exporting capabilities.

Suite Support

Email: Available 24/7.

Phone: Standard phone support is available for US and Canada-based accounts between Monday to Friday, 6 a.m. — 6 p.m. MST.

Training: Documentation on getting started, FAQs, integrations, account, homepage, survey sharing and more. Provides private on-site and virtual training for initiation, advanced projects and other unique use cases. The vendor’s university portal offers eLearning courses. It also hosts monthly training events and webinars.

Tickets: Log in to the account to submit a ticket.

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