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What is Birdeye?

Industry Specialties: Serves all industries

Birdeye is a comprehensive platform designed to enhance Customer Experience through a variety of tools, including reputation management, customer surveys, and review generation. It's particularly well-suited for businesses of all sizes that are keen on improving their online presence and engaging more effectively with their customers. One of the key benefits of Birdeye is its ability to aggregate feedback from multiple sources, providing businesses with a holistic view of their customer satisfaction. Popular features include the automation of review requests and the ability to respond to reviews directly from the platform, which significantly streamlines the process of managing a business's online reputation. When compared to similar products, users often highlight Birdeye's user-friendly interface and robust analytics as distinguishing factors. Pricing for Birdeye varies based on the specific needs and size of a business, typically involving a monthly subscription model. This flexibility in pricing ensures that businesses can find a plan that fits their budget while leveraging the platform's powerful features to enhance their customer experience.

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#7

Birdeye is ranked #7 on the top 10 Customer Experience Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Birdeye Pricing

Based on our most recent analysis, Birdeye pricing starts at $300 (Monthly).

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Price
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Starting From
$300
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

Birdeye is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Birdeye:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Birdeye Benefits and Insights

Why use Birdeye?

Key differentiators & advantages of Birdeye

  • Work From Anywhere: Connect with customers from anywhere through the centralized, universal inbox that stores every conversation across communication channels. The software is accessible from any device, including on mobile.  
  • Enhance Interaction: Encourage lead conversion and increase user satisfaction through intelligent webchat. Automatically engage website visitors with customizable chatbots. Route customer queries to the most suitable agents. 
  • Boost Engagement: Capture and convert leads and improve user satisfaction using Webchat. Start conversations, route leads, schedule appointments, personalize messages and enhance interactions. 
  • Gather Insights: Generate detailed business insights based on customer feedback from surveys and social media platforms using the NLP engine, and compare performance to improve. 
  • Customize Content: Create mobile-friendly custom pages for every location. Include brand-specific content, business hours and online reviews. Advanced search options let customers search by city, zip code and interactive maps. 
  • Improve Feedback: Use Birdeye Surveys to improve brand image and get leads by requesting referrals and reviews at the end of every conversation. 

Industry Expertise

Ideal for local businesses in the marketing and advertising industry.

Birdeye Reviews

Average customer reviews & user sentiment summary for Birdeye:

User satisfaction level icon: excellent

1945 reviews

95%

of users would recommend this product

Birdeye has a 'excellent' User Satisfaction Rating of 95% when considering 1945 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Birdeye reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Usability: The software is visually appealing and easy to understand, according to 96% of users who mentioned this.
  • Customer Service: 100% of users who reviewed this aspect said the support is top-notch and service reps are informative.
  • Reporting: About 74% of users who mentioned this said the reports are easy to understand and generate.
  • Features: Regarding this aspect, approximately 70% of users said that the solution offers a range of dynamic features suited to various needs.

Cons

  • Pricing: About 60% of users said the software is not cost-effective.
  • Customer Support Issues: Difficulty reaching support representatives in a timely manner and a lack of responsiveness to customer inquiries have been reported.
  • Technical Issues: Users have experienced challenges with software functionality, including problems with review generation and data syncing.
  • Pricing Concerns: The cost of Birdeye's services has been cited as a drawback, particularly for small businesses with limited budgets.

Researcher's Summary:

Birdeye is a business reputation management software that enables users to collect reviews, run surveys, convert leads, get referrals and more to drive customer engagement and grow their businesses. Positive user reviews mentioned it offers an intuitive platform with top-notch customer service and a variety of features to meet industry-specific requirements.
According to negative reviews, new features cost extra and are not bundled in with existing plans, listings are difficult to set up and maintain, email notifications are not detailed and the solution, as a whole, is expensive.

Key Features

  • Online Reviews: Generate and manage online reviews to improve SEO performance and attract new customers. Set up customizable widgets for reviews, get instant notifications and share them on company websites and social media. Send review invitations and publish them on Amazon, Facebook, Healthgrades, Zillow and other platforms through a centralized dashboard. 
  • Unified Inbox: Manage conversations in a single inbox with advanced features. Send attachments and images, get automated review responses and assign individual chats to specific teammates. View customers' Experience Scores and interaction history to generate specific responses and access reviews, referrals, surveys, texts, emails, voicemails and more in one place. 
  • Surveys: Create surveys with a range of question types, advanced display logic and an intuitive UI. Send feedback surveys, internal employee surveys, two-way interactive Pulse Surveys and more. Turn surveys into text conversations with Robin Automation. Follow up with respondents using email, video or chat conversations, alert the team on survey responses and turn survey feedback into actionable insights. 
  • Reports: Access various reports built using data from a business profile and customer reviews in chart and table formats. Monitor review and rating performance over time. View and track platform usage, visitors, average response time and campaign performance, among other metrics. Download reports in PDF and Excel formats. 
  • Webchat: Add a customizable chat widget to the website and program it with a manual response system. Provide automated messages to accept appointments, share hours of operation and respond to emergencies. Engage visitors with real-time conversations, generate leads using business texting and understand how visitors use webchat with the help of Google Analytics. 
  • Pages: Optimize SEO by creating mobile-friendly custom pages for every location. Customize pages to include brand-specific content, business hours and online reviews. Add advanced search options and let customers search by city, zip code and interactive maps. Manage data in a centralized repository. 
  • Integrations: Connect with CRMs, accounting systems, business management tools, eCommerce solutions and more. 
  • Ticket Management: Resolve issues quickly by converting responses, texts, WebChat messages, social comments and reviews into support tickets. Automatically generate workflows based on certain triggers like ratings, reviews and keywords. Assign tickets to team members and filter them based on priority. Track status, response rate and resolution time. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Complicated UI for managing multiple users. 

Suite Support

mail_outlineEmail and Live Chat: Email not mentioned on the website. Live chat is available for assistance.
phonePhone: +1 (800) 561-3357 (ext. 3) for North America and +6 (118) 0095-8306 (ext. 3) for Australia
schoolTraining: Users can access webinars, guides, videos and blog articles on the website.
local_offerTickets: Not mentioned on the website.
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