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What is Canny?

Industry Specialties: Serves all industries

Canny is a web-based platform that helps B2B companies collect and analyze customer feedback. Its built-in changelog provides custom labels and markdown support, allowing teams to announce product updates in a personalized way for enhanced engagement. Teams can access feedback from different sources and segment them into groups to make informed choices. It also provides customized offerings to accommodate user priorities. Integrations with Salesforce, Slack, Intercom, Zapier, GitHub and other communication channels ensure seamless workflows.
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#12

Canny is ranked #12 in the Customer Experience Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Canny Pricing

Based on our most recent analysis, Canny pricing starts at $150 (Monthly).

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Starting From
$150
Pricing Model
Monthly
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Training Resources

Canny is supported with the following types of training:

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In Person
Live Online
Videos
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Support

The following support services are available for Canny:

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Canny Benefits and Insights

Why use Canny?

Key differentiators & advantages of Canny

  • Uncover Deep Customer Insights: Canny empowers you to gather and analyze customer feedback, enabling you to understand their needs, motivations, and pain points. By listening to your customers, you can prioritize product development, improve customer satisfaction, and build a stronger brand.
  • Prioritize Development Roadmap: With Canny, you can visualize customer feedback and prioritize your development roadmap based on real-time customer demand. This data-driven approach ensures that you're investing your resources in the features and improvements that matter most to your customers.
  • Collaborate Effectively: Canny fosters collaboration between product, engineering, and customer support teams. By centralizing customer feedback, everyone has access to the same insights, facilitating seamless communication and efficient decision-making.
  • Increase Customer Engagement: Canny's public roadmap and community portal keep customers engaged and informed. They can submit feedback, track progress, and interact with your team, fostering a sense of ownership and building customer loyalty.
  • Boost Customer Satisfaction: By actively listening to customer feedback and responding to their requests, Canny helps you deliver products and services that meet their needs. This leads to increased customer satisfaction, reduced churn, and improved customer lifetime value.

Industry Expertise

Canny is customer experience software specifically designed for product and engineering teams. It empowers them to gather and organize customer feedback, prioritize it based on impact, and collaborate with customers to build better products. Canny is best suited for companies looking to improve their customer engagement, streamline product development, and build a customer-centric culture.

Canny Reviews

Average customer reviews & user sentiment summary for Canny:

User satisfaction level icon: excellent

70 reviews

92%

of users would recommend this product

Canny has a 'excellent' User Satisfaction Rating of 92% when considering 70 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Canny reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Customer Feedback Hub: Centralizes all customer feedback from various channels, providing a comprehensive view of customer sentiment and requests.
  • Feedback Prioritization: Enables users to prioritize feedback based on customer demand, impact, and alignment with business objectives.
  • Roadmap Planning: Integrates with product roadmap tools to help teams plan and track feature development based on customer feedback.
  • Customer Engagement: Provides channels for customers to engage with the product team, share ideas, and track the progress of their feedback.
  • Analytics and Reporting: Offers robust analytics and reporting capabilities to measure the impact of customer feedback on product development and customer satisfaction.

Cons

  • Lack of Customization: Canny's user interface is inflexible, making it challenging to tailor the software to specific team needs and branding guidelines.
  • Limited Reporting Capabilities: Canny's reporting features are basic, providing limited insights into customer feedback and product roadmap progress.
  • Slow Response Times: Users have reported experiencing delays in Canny's response time, affecting their ability to efficiently manage customer feedback.
  • Lack of Integrations: Canny's limited integrations with other tools make it difficult to connect with existing workflows and software.
  • Pricing Concerns: Some users have expressed concerns about Canny's pricing model, finding it expensive for the value provided.

Researcher's Summary:

Canny has received high marks from users over the last year, with an average rating of 4.5 out of 5 stars. It is praised for its intuitive interface, powerful features, and excellent customer support. One of Canny's key strengths is its ability to collect and organize customer feedback, making it easy for teams to identify and prioritize issues. Its roadmap feature is also highly valued, as it allows teams to plan and track their progress on customer-driven initiatives.

Canny compares favorably to similar products in several ways. First, its focus on customer feedback sets it apart from other tools that prioritize internal communication. Second, its powerful analytics and reporting capabilities give teams deep insights into customer sentiment and behavior. Third, Canny's roadmap feature is unique in its ability to link customer feedback directly to product development, ensuring that customer needs are met.

These differentiating factors are important because they enable teams to build products and services that are truly customer-centric. By understanding customer needs and feedback, teams can make better decisions and deliver a better customer experience. Canny is most suited for companies that are committed to customer-centricity and want to improve their product development process. Its powerful features and ease of use make it an ideal tool for teams of all sizes.

Key Features

  • Feedback Management: Collect customer feedback from multiple sources in a centralized place. Create a uniform data gathering process across the entire team. 
    • Comments: Ensure important reviews stay on top. Enhance readability by formatting posts. 
    • Customization: Incorporate brand logo, colors and prompts. 
    • Board: Gather insights privately and publicly through a feedback board. Limit access to boards by selecting privacy settings. Add custom fields like company type and monthly expenditure.
    • Profiles: Tie feedback with existing accounts and automatically categorize similar requests. See votes from customers on their profiles. 
  • Segmentation: Make informed product decisions by segmenting feedback data into groups, tags and categories. 
  • Project Management: Sync with project management tools and see statuses in real time. Store product backlogs in the system. 
  • Roadmapping: Create public and private roadmaps. Rank and score components, and organize them based on priority. Set feature availability estimates and customize prioritization according to relevant factors. 
  • Communication: Keep customers and stakeholders in the loop about product updates and new features. Schedule releases, close feedback threads and add custom labels in the product changelog. 
  • Integrations: Leverage connections with Salesforce, Microsoft Teams, Slack, Intercom, Zapier, Zendesk, Jira, GitHub, Integrately and more. 
  • Security: Protect data through Amazon Web Services and SSL encryption. SOC 2 certified. 

Suite Support

mail_outlineEmail: [email protected]. Or, use the live chat widget on the vendor’s website.
phonePhone: Not specified.
schoolTraining: Access the searchable knowledge base for articles on getting started, features, FAQs, integrations and more. Provides documentation on API and installation.
local_offerTickets: Not specified.
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