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What is GetFeedback?

Industry Specialties: Serves all industries

GetFeedback is an online survey solution that helps businesses deliver a consistent brand experience. It lets users capture real-time feedback by creating, deploying and analyzing sophisticated, mobile-optimized surveys.

It enables teams to monitor customer satisfaction across traditional and digital channels through metrics like NPS, CSAT and CES. Native integrations with Salesforce allow users to import relevant customer data for personalized surveys.
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#64

GetFeedback is ranked #64 in the Customer Experience Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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GetFeedback Pricing

Based on our most recent analysis, GetFeedback pricing starts at $50 (Monthly).

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Starting From
$50
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

GetFeedback is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for GetFeedback:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

GetFeedback Benefits and Insights

Why use GetFeedback?

Key differentiators & advantages of GetFeedback

  • Incorporate Personalizations: Build custom surveys to include brand-centric details and logic-based answers. Increase response rates and target intended audience using relevant customer data from Salesforce. 
  • Scale CX Programs: Automate feedback collection at crucial touchpoints throughout the customer journey. 
  • Holistic Customer View: Provides comprehensive customer feedback by unifying operational data from other CRMs.  
  • Streamlined Operations: Relevant teams can take necessary actions at critical junctures by using out-of-the-box integrations. Receive time-sensitive feedback through Slack, escalate technical concerns in Jira and trigger follow-up alerts. Integrate with Zendesk, Webhooks, ContentSquare and more. 
  • Gather Omnichannel Feedback: Collect feedback at the customer’s preferred channel. Incorporate surveys in websites, apps, chat experiences, communities or embed them into non-traditional environments like ATMs and kiosks.  
  • Quick Survey Creation: Gives access to survey templates for NPS, CES, CSAT, and Digital and Purchase Experience. 

Industry Expertise

Caters to several industries like automotive, eCommerce, retail, manufacturing and more.

Synopsis of User Ratings and Reviews

Based on an aggregate of GetFeedback reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: Users praise GetFeedback's intuitive design and user-friendly interface, making it easy to create and send surveys without needing extensive training or technical expertise.
  • Customization Options: GetFeedback offers a wide array of customization features, allowing users to tailor surveys to match their brand and specific needs. Users appreciate the flexibility to design surveys that align with their brand aesthetics and data collection goals.
  • Reporting and Analytics: GetFeedback's robust reporting and analytics features provide users with valuable insights from their survey data. Users highlight the platform's ability to generate visually appealing and easy-to-understand reports that help them make data-driven decisions.

Cons

  • Difficult to Use: Some users find it challenging to navigate and utilize GetFeedback's features effectively. They desire a more user-friendly interface.
  • Limited Customization: Users express constraints in tailoring the platform to their specific branding and design preferences. They seek greater flexibility in customizing surveys and feedback forms.
  • Reporting Limitations: Users desire more comprehensive and insightful reporting capabilities. They want enhanced data visualization, filtering, and analysis tools to gain deeper insights from feedback.

Researcher's Summary:

Want to get the real feedback on GetFeedback? User reviews from the past year paint a mixed picture. While many appreciate its user-friendliness and robust reporting features, some have voiced concerns about its customer support and pricing, particularly when integrated with Salesforce. One user even described the cost as "massive."

GetFeedback shines in its ease of use. Users highlight the intuitive design and drag-and-drop functionality, making survey creation a breeze even for non-technical folks. The platform's integration with Salesforce is another major plus, allowing businesses to seamlessly connect customer feedback with their CRM data. However, this integration comes at a steep price, which has led some users to explore more affordable alternatives like Usabilla. Another drawback is the limited customization options for survey designs. Users are mostly restricted to predefined templates, which may not satisfy those seeking a more bespoke look and feel.

Overall, GetFeedback seems best suited for businesses deeply embedded in the Salesforce ecosystem who prioritize ease of use and insightful reporting over design flexibility and budget. However, companies on a tighter budget or those seeking highly customizable surveys might find better value elsewhere.

Key Features

  • Surveys: Capture website and product feedback through surveys. Use advanced behavioral and demographic targeting to prompt real-time responses. 
    • Website Surveys: Deploy website surveys without technical expertise. Collect feedback across every page or on specific parts of the website. Seamlessly integrate feedback buttons without interrupting buying experiences. Target user segments and capture relevant metadata. 
    • Mobile Surveys: Engage customers with mobile-friendly in-app surveys. Convert positive feedback into app store ratings within the app. 
  • Feedback Analysis: Collate feedback from all channels to identify roadblocks and recurring trends. 
    •  Build custom dashboards based on attributes like brand, location and channel. 
    •  Analyze sentiments and uncover key phrases through advanced, multilingual text analysis. 
    •  Use key driver analysis to determine which business elements significantly impact customer engagement. 
    •  Integrate with Google Analytics to make sense of website data.  
    •  Aggregate scores across channels to view the company’s NPS, CSAT, CES and GCR results. 
  • Automation: Ensure timely action by setting up automated workflows and alerts based on user roles. Create custom notifications according to variables like customer attributes, sentiments and more. 
  • Collaboration: Keep team members in the loop and share critical customer insights across all departments via custom dashboards. 
  • Salesforce Integration: Pair real-time feedback with customer data from Salesforce. 
    •  Automatically trigger surveys through relevant channels based on critical moments in customer journeys. 
    •  Resolve negative experiences before they escalate by pushing feedback to Salesforce in real time. 
    •  Identify expansion opportunities and at-risk customers. 
    •  Share key customer experience metrics within Salesforce. 
    •  Integrate with major Salesforce products like Pardot and Einstein. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Limited multilingual capabilities in surveys. 
  •  Difficult to collaborate with team members on surveys. 
  •  User permissions lack variety. 

Suite Support

mail_outlineEmail: Fill out a form on the support portal to contact support.
phonePhone: Not specified.
schoolTraining: How-to articles on survey creation, dashboards, text analytics, custom notifications, integrations and more. Users can subscribe for system updates.
local_offerTickets: Not specified.
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