What is Hotjar?

Industry Specialties: Serves all industries

Hotjar is a behavior analytics solution that helps organizations acquire valuable customer feedback and insights through heatmaps, session recordings and surveys. It assists marketers in gauging customer behavior through visual representation of where they’re clicking and scrolling on a website. A/B testing allows teams to improve content engagement and pinpoint underperforming pages. Support reps can get real-time feedback, compare traction on multiple devices, identify key user segments and observe user attention for an optimized marketing strategy.

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Hotjar Pricing

Based on our most recent analysis, Hotjar pricing starts at $0 (Annual, Free, Monthly, Quote-based).

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Starting From: $0
Pricing Model: Annual, Free, Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

Hotjar is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Hotjar:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Hotjar Reviews

Average customer reviews & user sentiment summary for Hotjar:

1121 reviews

92%

of users would recommend this product

Key Features

Heatmaps: Visualize where visitors are clicking, scrolling and moving on the website. Analyze user behavior to uncover successful elements and identify underperforming pages. Compare engagement levels on multiple devices and detect problems like unclickable links and broken forms. Run A/B tests to observe changes.
Recording: Monitor what visitors see on the website through live playbacks. View complete recordings to observe mouse and rage clicks and retractions. Use filter recording to identify obstacles and frustration points instantly. Upload custom data to filter recordings based on customer segments like loyalty, at-risk and spendthrift.
Surveys: Use surveys to discover reasons for potential obstacles, customer churn and product likability, and gather insights on new launches. Generate customizable surveys that measure customer satisfaction and loyalty metrics like NPS, CSAT and CES.
Feedback: Capture positive or negative customer reactions in real time. Set benchmarks like user ratings to discover problematic aspects and low-performing pages. Collect localized input in more than 40 languages.
Integrations: Leverage connections with Google Optimize, Slack, Zapier, Segment, Hubspot and Omniconvert.
Security: Ensure data protection through Amazon Web Services. Provides internal and external checkpoints in applications. It is PCI compliant and ISO-27001 certified.

Suite Support

Email: Not specified.

Phone: Not specified.

Training: Visit the “resources” tab of the vendor’s website to access guides and support documentation on installation, UX, heatmaps, website tracking, account management and more.

Tickets: Fill out a form on the vendor’s website to submit tickets.

Hotjar Reviews & Pricing