SoGoSurvey Reviews & Pricing

Key Features

• Mobile App: Access survey data, distribute feedback collection tools, share reports and gather insights on the go. Connect with clients, track participation and set up automated reminders from any location.  
• Poll Maker: Analyze popular opinion and gather valuable insights with poll surveys. 
  •  Use pre-designed poll templates and customize surveys with brand-specific colors, fonts and logos.  
  •  Supports 37 languages and automated translation. 
  •  Increase outreach by embedding polls on websites and sharing them on multiple channels. 
  •  Add multimedia content like visuals, music and videos to polls. 
• Form Builder: Design intuitive, multilingual online forms that facilitate participant sign-ups. Ensure the audience sees relevant questions by implementing skip logic. Provides templates for event registration, employment application, training feedback, volunteer sign-ups and more.  
• Online Assessment: Assess participants’ understanding and proficiency using the self-scoring online assessment module. 
  •  Personalize questionnaires with brand colors and multimedia. Add different question types. 
  •  Track responses and follow up with non-participants. Share scores with respondents. 
  •  Participants can track overall progress with a timer. 
• Analytics: Make informed decisions and identify customer priorities through actionable insights. 
  •  Provides sentiment, text, trend and statistical analysis. Perform drill-down actions to target key segments. 
  •  Centralize control with role-based dashboards. Filter data by time, touchpoint and other variables. 
  •  Offers customer profiling and segmentation. 
  •  Visualize data gathered from NPS, CES, CSAT and other customized metrics. 
  •  Share dynamic report links with team members. 
  •  Set up outreach campaigns and monitor feedback. 
• Omnichannel: Capture feedback across several channels like online surveys, emails, forms, texts, QR codes and social media.  
• Ticket Management:  
  •  Assign industry-specific categories to tickets. 
  •  Respond quickly with response templates and bulk action modules. 
  •  Use system and user-generated tagging to prioritize conversations and elevate them to “critical.”  
  •  Get feedback on support quality for closed tickets. View positive and negative scores and compare them against benchmarks. 
  •  Provides customer information, action buttons, timeline and categories on the ticket for easy access. 

Limitations

•  Limited question types in surveys. 

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