Dentrix Ascend Reviews & Pricing

by Henry Schein Inc | Founded 1985, American Fork, UT

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Overview Pricing Benefits Reviews Features

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What is Dentrix Ascend?

Industry Specialties: Dental

Dentrix Ascend is a comprehensive cloud-based dental practice management software designed to streamline various administrative and clinical tasks. It is particularly well-suited for dental practices of all sizes, including multi-location practices, due to its scalability and robust feature set. The software offers a range of functionalities such as patient scheduling, billing, charting, and reporting, all accessible from any device with internet connectivity. This flexibility is a significant advantage for practices looking to enhance efficiency and improve patient care.

One of the standout benefits of Dentrix Ascend is its intuitive user interface, which simplifies navigation and reduces the learning curve for new users. Additionally, the software's cloud-based nature ensures automatic updates and data backups, providing peace of mind regarding data security and compliance. Popular features include electronic health records (EHR), treatment planning, and patient communication tools, which collectively contribute to a more organized and patient-centric practice.

Compared to similar products, Dentrix Ascend is often praised for its ease of use and comprehensive support. Pricing details are typically customized based on the specific needs of the practice, so it is recommended to contact SelectHub for a tailored quote. This approach ensures that practices only pay for the features they need, making it a cost-effective solution for dental practice management.

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User Sentiment

Based on 175 reviews:

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Dentrix Ascend Pricing

Based on our most recent analysis, Dentrix Ascend pricing starts in the range of $500 - $1,000.

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Starting From: Undisclosed
Pricing Model: Monthly, Quote-based
Free Trial: No

Training Resources

Dentrix Ascend is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Dentrix Ascend:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Dentrix Ascend Benefits and Insights

Why use Dentrix Ascend?

Key differentiators & advantages of Dentrix Ascend

Enhanced Patient Experience: Dentrix Ascend streamlines appointment scheduling and reminders, reducing wait times and improving patient satisfaction.
Cloud-Based Accessibility: Access patient records and practice data from any location with internet connectivity, enabling flexible work environments and remote consultations.
Automated Billing Processes: Simplifies insurance claims and billing, reducing administrative workload and minimizing errors, leading to faster reimbursements.
Comprehensive Reporting: Generate detailed reports on practice performance, helping to identify trends and make informed business decisions.
Integrated Imaging: Seamlessly integrates with digital imaging systems, allowing for quick access to X-rays and other diagnostic images directly within the patient’s file.
Data Security: Employs robust security measures to protect sensitive patient information, ensuring compliance with HIPAA and other regulatory standards.
Scalability: Easily adapts to the needs of growing practices, whether adding new users, locations, or expanding services.
Customizable Workflows: Tailor workflows to match the specific needs of your practice, enhancing efficiency and reducing redundant tasks.
Patient Communication Tools: Offers tools for email and text communication, improving patient engagement and reducing no-show rates.
Training and Support: Provides comprehensive training resources and responsive customer support to ensure smooth implementation and ongoing use.

Industry Expertise

Dentrix Ascend is particularly well-suited for larger dental practices, including group practices and dental service organizations (DSOs), as it offers features that streamline workflows and centralize data across multiple locations. Its cloud-based nature allows for easy access and collaboration, making it ideal for managing operations in a multi-office setting.

Dentrix Ascend Reviews

Average customer reviews & user sentiment summary for Dentrix Ascend:

175 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Dentrix Ascend reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Design: Dentrix Ascend is recognized for its user-friendly interface, which makes it easy to navigate and use, even for new or less tech-savvy team members.
Centralized Records: The system provides a centralized location for all patient information, including medical history, treatment plans, and billing details, which streamlines operations and reduces the risk of errors.
Streamlined Scheduling: Dentrix Ascend offers efficient scheduling tools that simplify appointment booking, minimize gaps in the schedule, and reduce no-shows through automated appointment reminders.
Integrated Billing: The software includes integrated billing and invoicing features, simplifying financial processes, tracking patient balances, and generating reports for improved financial management.
Cloud-Based Accessibility: Being cloud-based, Dentrix Ascend allows secure access to patient data from any location with an internet connection, making it convenient for dentists and staff to stay connected.

Cons

Pricing Concerns: Dentrix Ascend lacks transparent pricing information, requiring potential customers to contact sales for quotes, which can be frustrating for practices comparing software options.
Limited Support Options: The software's limited support hours and absence of mobile app support can be inconvenient for practices needing assistance outside of regular business hours or on the go.
Missing Features: Some users have expressed frustration over the absence of certain features they consider essential for their practice's workflow, potentially requiring workarounds or integrations with other software.

Researcher's Summary:

Is Dentrix Ascend a cut above the rest when it comes to dental practice management software? User reviews suggest that Dentrix Ascend is a strong contender in the dental practice management software market, particularly for its cloud-based accessibility and user-friendly interface. Users rave about the convenience of accessing patient data from any location and the seamless collaboration it enables among team members. The intuitive design garners praise for simplifying complex tasks and reducing the learning curve often associated with dental software. However, some users point out that the software's cost might be prohibitive for smaller practices, although many acknowledge that the comprehensive functionality and time-saving benefits often outweigh the financial implications.

A standout feature for many users is the robust suite of tools that streamline various aspects of practice management. From scheduling and treatment planning to billing and reporting, Dentrix Ascend offers a centralized platform that streamlines workflows and reduces administrative burden. The integration capabilities with imaging systems and digital sensors further enhance its appeal, creating a seamless digital ecosystem within the practice. Automated patient reminders are another highlight, effectively minimizing no-shows and improving appointment adherence. This proactive approach to patient communication not only optimizes schedule efficiency but also contributes to a positive patient experience.

While Dentrix Ascend receives overwhelmingly positive feedback, some users mention a learning curve, particularly for those transitioning from different systems. This suggests that while the software strives for user-friendliness, adequate training and support are essential for a smooth transition. Overall, Dentrix Ascend emerges as a top choice for practices seeking a cloud-based solution that simplifies operations, enhances patient care, and offers scalability for future growth. Its comprehensive features, intuitive design, and focus on automation make it particularly well-suited for larger practices or those looking to upgrade their existing systems and embrace a fully digital workflow.

Key Features

Notable Dentrix Ascend features include:

Cloud-Based Platform: Access patient data and practice management tools from any device with internet connectivity.
Intuitive Dashboard: Provides a comprehensive overview of practice performance metrics, appointment schedules, and patient information.
Patient Communication Tools: Integrated email and text messaging capabilities for appointment reminders and patient follow-ups.
Electronic Health Records (EHR): Securely store and manage patient records, including treatment plans, medical histories, and clinical notes.
Scheduling and Appointment Management: Advanced scheduling features, including drag-and-drop functionality and automated appointment confirmations.
Billing and Insurance Management: Streamline billing processes with electronic claims submission, payment tracking, and insurance verification.
Clinical Charting: Detailed and customizable charting tools for documenting patient exams, treatments, and progress notes.
Reporting and Analytics: Generate detailed reports on practice performance, financials, and patient demographics to inform decision-making.
Role-Based Access Control: Ensure data security and compliance by assigning specific access permissions to different staff roles.
Patient Portal: Allow patients to access their health records, appointment schedules, and billing information online.
Imaging Integration: Seamlessly integrate with digital imaging systems for storing and viewing X-rays and other diagnostic images.
Task Management: Assign and track tasks within the practice to ensure efficient workflow and accountability.
Customizable Templates: Use pre-built or custom templates for treatment plans, clinical notes, and patient communications.
Mobile Access: Utilize mobile-friendly interfaces for managing practice operations on-the-go.
Data Backup and Recovery: Automatic data backups and recovery options to protect against data loss.
Third-Party Integrations: Connect with other software solutions such as accounting systems, marketing tools, and more.
Training and Support: Access to comprehensive training resources and customer support for troubleshooting and guidance.

Suite Support

Customers can get support through an inbuilt support portal within the platform and via email and phone. Phone support hours are 8:00 a.m. — 8:00 p.m. EDT from Mondays to Thursdays and 8:00 a.m. — 7:00 p.m. EDT on Fridays.

Email: [email protected].

Phone: (855) 232-9493.

Training: Training resources including tutorial videos, user guides, online training courses and detailed articles are available on the website.

Tickets: Users can submit tickets within the software.