IT Glue Pricing

Based on our most recent analysis, IT Glue pricing starts at $29 (Per User, Monthly).

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Starting From: $29
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

IT Glue is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for IT Glue:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

IT Glue Benefits and Insights

Why use IT Glue?

Key differentiators & advantages of IT Glue

Enhanced Efficiency: Streamline your IT operations by centralizing documentation, reducing the time spent searching for information.
Improved Accuracy: Minimize errors with standardized documentation templates, ensuring consistency across all records.
Increased Security: Protect sensitive information with role-based access controls and encryption, ensuring only authorized personnel can access critical data.
Better Collaboration: Foster teamwork by providing a single source of truth, enabling multiple users to access and update documentation simultaneously.
Time Savings: Automate routine documentation tasks, freeing up valuable time for IT staff to focus on more strategic initiatives.
Scalability: Easily scale your documentation efforts as your organization grows, without compromising on quality or accessibility.
Compliance Support: Simplify compliance with industry regulations by maintaining thorough and up-to-date documentation, aiding in audits and assessments.
Knowledge Retention: Preserve institutional knowledge by documenting processes and procedures, reducing the impact of staff turnover.
Customer Satisfaction: Enhance client relationships by providing faster, more accurate support, backed by comprehensive documentation.
Disaster Recovery: Ensure business continuity with detailed documentation of IT infrastructure and processes, aiding in swift recovery during disruptions.
Cost Reduction: Lower operational costs by reducing the need for redundant documentation efforts and minimizing downtime through quick access to information.
Proactive Management: Enable proactive IT management by documenting and tracking assets, configurations, and changes, preventing issues before they arise.
Training and Onboarding: Accelerate the onboarding process for new employees with well-documented procedures and systems, reducing the learning curve.
Vendor Management: Streamline interactions with vendors by maintaining detailed records of contracts, service agreements, and support contacts.
Customizable Workflows: Tailor documentation workflows to fit your organization’s specific needs, enhancing productivity and alignment with business processes.

Industry Expertise

IT Glue is particularly well-suited for Managed Service Providers (MSPs) and IT departments within small to medium-sized businesses (SMBs). It's also a good choice for any organization that wants a documentation platform that can integrate with other tools and offers features like secure password management and permission-based Standard Operating Procedures (SOPs).

Synopsis of User Ratings and Reviews

Based on an aggregate of IT Glue reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Centralized Information: IT Glue serves as a single source of truth by consolidating IT documentation, eliminating the need to search through scattered systems.
Streamlined Workflows: Customizable templates and automation features, such as those for creating standard operating procedures, enable efficient and consistent IT processes.
Enhanced Security: Robust security measures, including encryption and two-factor authentication, safeguard sensitive IT documentation and passwords.
Improved Productivity: Intuitive search functions and integrations with other IT tools save time and reduce manual effort for IT teams.

Cons

Documentation Focus: Some users have reported that the documentation features within IT Glue can feel less important compared to its other functionalities, such as password management.

Researcher's Summary:

Is IT Glue the gold standard that makes other IT documentation solutions look unglued? User reviews from the past year reveal a product that's largely celebrated for its strengths, but with a few caveats to consider. IT Glue sticks out for its intuitive interface, making it a breeze for IT teams to find and manage information, much like having a well-organized toolbox where everything has its place. Users rave about its centralized documentation feature, which acts as a single source of truth, eliminating the need to juggle multiple platforms. This centralized approach is akin to having a master key that unlocks all the doors in a building, simplifying access and management.

However, some users feel the pricing for IT Glue's per-user licensing, particularly for enterprise versions, can be a bit steep, especially for smaller businesses. Think of it as investing in a top-of-the-line sports car – it offers exceptional performance but comes with a premium price tag. While IT Glue boasts a robust feature set, some users find the documentation aspect, ironically, to feel somewhat tacked on, like adding a trailer to a sedan – it works, but it doesn't feel fully integrated.

Overall, IT Glue is best suited for organizations, particularly Managed Service Providers (MSPs), that need a robust, centralized platform to manage IT documentation and streamline workflows. It's like having a well-oiled machine that keeps IT operations running smoothly. While the cost might be a hurdle for some, the enhanced efficiency, improved security, and reduced time spent on documentation make it a worthwhile investment for those who can leverage its full potential.

Key Features

Notable IT Glue features include:

Document Management: Centralized repository for storing and organizing IT documentation, making it easily accessible.
Relationship Mapping: Visualize and manage the relationships between various IT assets, such as hardware, software, and users.
Flexible Asset Tracking: Track and manage a wide range of assets, from servers to software licenses, with customizable fields.
Secure Password Management: Store and share passwords securely with advanced encryption and access controls.
Automated Documentation: Integrate with other tools to automatically pull in and update documentation, reducing manual entry.
Checklists and Procedures: Create and manage checklists and standard operating procedures to ensure consistency in IT processes.
Version Control: Keep track of changes to documentation with version history, allowing for easy rollback if needed.
Access Control: Granular permissions to control who can view, edit, or delete specific pieces of documentation.
Mobile Access: Access documentation on the go with a mobile-friendly interface and dedicated mobile apps.
Integration Capabilities: Seamlessly integrate with popular IT management tools like PSA, RMM, and BDR solutions.
Search Functionality: Powerful search engine to quickly find the information you need, including full-text search and filtering options.
Audit Logs: Detailed logs of all user activities for compliance and security auditing purposes.
Custom Templates: Use and create templates for common documentation types to standardize information capture.
Network Documentation: Document network configurations, including diagrams and topology maps, for better network management.
Knowledge Base: Build a comprehensive knowledge base for internal use or client-facing support, complete with articles and FAQs.
Single Sign-On (SSO): Simplify user access with SSO integration, reducing the need for multiple logins.
Two-Factor Authentication (2FA): Enhance security with 2FA, requiring a second form of verification for access.
Reporting and Analytics: Generate reports and analyze documentation usage to identify gaps and improve efficiency.
Collaboration Tools: Facilitate team collaboration with features like commenting, notifications, and shared editing.
API Access: Extend functionality and integrate with custom applications using IT Glue's robust API.

IT Glue Reviews & Pricing

What is IT Glue?

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