Digital River Benefits and Insights

Why use Digital River?

Key differentiators & advantages of Digital River

Minimize Financial Complexity: Delegate merchant of record responsibilities to the vendor and automate payment processing, currency conversion, chargebacks and reconciliations. Use machine learning for intelligent transaction routing.
Reduce Risk: Avoid risks by automating tax registration, collection and compliance management.
Expand Business: Leverage the network of local entities across major countries to increase authorization chances and reduce processing fees.
Ensure Security: Offer customers a secure and PCI-compliant payment environment and use fraud detection tools to safeguard business interests.

Industry Expertise

Serves eCommerce businesses of every type and size.

Digital River Reviews

Average customer reviews & user sentiment summary for Digital River:

36 reviews

82%

of users would recommend this product

Key Features

Payment: Expand business and sell products in over 200 global markets. Leverage partnership with local entities to intelligently rout transactions worldwide, saving time and eliminating foreign transaction fees. Offer region-specific payment options, avoiding currency conversion. Use machine learning to identify the best time to resubmit a transaction, as authorization rates can vary due to the payroll timing and remittance cycles of different locations.
Localization and Taxes: Protect businesses from incurring local fines and fees worldwide by complying with country-specific requirements. Automatically calculate country- and state-specific tax rates, and instantly access registrations with tax authorities in more than 40 countries. Electronically file invoices in real time. Collect and manage exemption certificates and VAT invoices during checkout. Quickly determine tax treatment for each order and collect all estimated costs at the point of sale.
Fraud: Mitigate risks and optimize recovery from false positives with “Transaction Defender.” It uses machine learning to identify fraudulent trends and clear legitimate customers. Analyze transactions in 10 languages, customize protocol sets according to business needs and unmask customers’ actual locations. Screen all orders against global fraud lists, denied party lists, embargoes and restricted product lists.
Compliance: Strictly adhere to compliance requirements and regulations like PSD2, GDPR and CCPA. Data storage undergoes external audits for PCI DSS and SOC 1 and 2 compliance regulations.

Limitations

At the time of this review, these are the limitations according to user feedback:

Lacks non-European and non-American localizations.
Steep learning curve.
Long implementation time.

Suite Support

The vendor website offers API documentation for integrating existing commerce platforms, as well as legal documents explaining various nuanced terms, compliance and more.

Email: Not listed.

Phone: Not listed.

Training: Not listed.

Tickets: Submit tickets from the “Support” section on the vendor website.

Digital River Reviews & Pricing

What is Digital River?

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