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What is TrueCommerce?

Industry Specialties: Serves all industries

TrueCommerce EDI Software, developed by HighJump, is a comprehensive solution designed to streamline electronic data interchange (EDI) processes for businesses of all sizes. It caters particularly well to companies with complex supply chains and high transaction volumes, offering automation and efficiency in managing EDI transactions.

A key advantage of TrueCommerce is its ability to integrate seamlessly with various business systems, including ERP and WMS platforms. This integration facilitates smooth data flow and eliminates manual data entry, reducing errors and saving time. Popular features include transaction management, partner management, and data mapping tools, which simplify EDI processes and enhance visibility into supply chain operations.

User experiences often highlight the user-friendly interface and robust functionality of TrueCommerce. Pricing for TrueCommerce typically involves a subscription-based model with fees based on factors such as transaction volume and the number of trading partners.

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#10

TrueCommerce is ranked #10 on the top 10 EDI Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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TrueCommerce Pricing

Based on our most recent analysis, TrueCommerce pricing starts at $20 (Monthly).

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Price
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Starting From
$20
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

TrueCommerce is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for TrueCommerce:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

TrueCommerce Benefits and Insights

Why use TrueCommerce?

Key differentiators & advantages of TrueCommerce

  • Centralized Data Sharing: It offers a centralized location for documents and data to be shared among business partners. 
  • Connection to Multiple Business Partners: Connections to more than 92,000 organizations are already established to make data sharing simpler. 
  • Web-Based Accessibility: It is web-based and hosted in the cloud, meaning it’s accessible on the go as long as there’s an internet connection available. 
  • Robust Support Options: Support team answers questions promptly so that customers are not stranded with technical issues without a resolution in sight. 

Industry Expertise

TrueCommerce is an effective solution for companies of all sizes. It provides numerous trading partner maps, allowing its users to connect to major retailers.

TrueCommerce Reviews

Average customer reviews & user sentiment summary for TrueCommerce:

User satisfaction level icon: great

671 reviews

89%

of users would recommend this product

TrueCommerce has a 'great' User Satisfaction Rating of 89% when considering 671 user reviews from 6 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of TrueCommerce reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: It offers a user-friendly and intuitive platform for daily users, as noted by 91% of reviewers who mention ease of use.
  • Implementation: Over 86% of the users who referred to implementation state that it is easy to set up and implement the system.
  • Customer Support: Its customer service team is responsive and resolves issues quickly, as observed by 90% of reviewers who specify customer support.
  • Navigation: All the users who specified navigation report that it is easy to navigate through various tools and options.

Cons

  • Slow Performance: Around 80% of reviewers who mentioned performance note that it slows down sometimes, affecting user performance.
  • Click-Intensive: It is click-intensive and involves repetitive tasks, as observed by 67% of the users stating usability.
  • Frequent Errors: It generates frequent errors, and decoding them is difficult, as stated by 50% of reviewers reporting errors.
  • Limited Resources: It has limited support resources and documentation to help new customers, as noted by 100% of the users referring to resources.

Researcher's Summary:

TrueCommerce is a unified commerce platform that helps businesses connect across the supply chain. It is a user-friendly and intuitive solution that is easy to set up and implement. It offers seamless navigation capabilities throughout the system. Many reviewers have noted that user performance can be affected as it is click-intensive, involves repetitive tasks and slows down at times. It provides limited support resources and documentation, and it is difficult to decode frequently generated errors. However, queries and issues can be resolved quickly with reliable and responsive customer support.

Key Features

  • Managed Service Offering: Implementing and maintaining an on-premise EDI solution can be incredibly time-consuming and requires a high level of technical knowledge from team members. This managed service provider handles software maintenance, upgrades and other essential factors to keep the program up and running in an optimized manner. 
  • Transaction Manager: The Transaction Manager is a web-based EDI translator. Translate a variety of data and put them into documents (such as an invoice or purchase order), and vice versa. 
  • Centralized Document Exchange: Documents can be both sent and received in a single location. It supports protocols such as UN/EDIFACT, ASC X12 and XML syntax. Contains secure connection options such as HTTP, FTP, AS1 and AS2. 
  • Trading Partner Maps: Search from a range of trading partner maps for specific trading partners on the website. Some of the most popular trading partners supported in the solution include Amazon, Home Depot, Walmart, CommerceHub, Costco and Target. 
  • EDI Integration: Integrates with existing software solutions, whether it is an ERP or an accounting program. Facilitates transactions and reduces manual errors. 
  • E-Invoicing: Business partners can send electronic invoices directly to the system from their accounts payable. It supports a variety of invoice formats, including CSV, XML and EDI formatting. 

Limitations

User feedback indicates the following limitations of TrueCommerce, as of the time of this review:

  •  Slows down at times, affecting user performance. 
  •  Limited support resources and documentation. 
  •  Generates errors frequently. 
  •  Click-intensive and involves repetitive tasks. 

Suite Support

mail_outlineEmail: Users can access the Service Desk online through its live chat functionality.
phonePhone: Live phone support is available by dialing 888-430-4489 and selecting option 3.
schoolTraining: TrueCommerce University is an online training platform that enables users to learn about various software functions and how they can be leveraged to optimize workflows. Courses are accessible on desktops, mobile devices and tablets.
local_offerTickets: Cases can be opened online at truecommerce.com/support. However, it’s recommended that customers manage and submit their cases through its Customer Center.
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