AdvancedMD EHR Reviews & Pricing

by AdvancedMD, Inc | Founded 1999, Jordan, UT

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Overview Pricing Benefits Reviews Features

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What is AdvancedMD EHR?

Industry Specialties: Medical

AdvancedMD EHR is a comprehensive electronic health records system designed to streamline the operations of healthcare practices. It's particularly well-suited for small to medium-sized practices looking for a robust solution to manage patient records, appointments, billing, and more. One of the key benefits of AdvancedMD EHR is its ability to enhance practice efficiency through features like customizable templates, telemedicine capabilities, and integrated billing solutions. Users appreciate its user-friendly interface and the flexibility it offers, allowing for a more personalized patient care approach. When compared to similar products, AdvancedMD EHR stands out for its comprehensive feature set and scalability, making it a viable option for practices looking to grow. Pricing for AdvancedMD EHR varies based on the specific needs of a practice, including the number of providers and the range of features required, with payment typically structured on a monthly subscription basis.

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User Sentiment

Based on 502 reviews:

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AdvancedMD EHR Pricing

Based on our most recent analysis, AdvancedMD EHR pricing starts at $729 (Per Provider, Monthly).

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Starting From: $729
Pricing Model: Per Provider, Monthly
Free Trial: No

Training Resources

AdvancedMD EHR is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for AdvancedMD EHR:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

AdvancedMD EHR Benefits and Insights

Why use AdvancedMD EHR?

Key differentiators & advantages of AdvancedMD EHR

Patient-Centered: The application is built around serving the patient. From patient portals to customized medical plans, the product centers around providing the highest quality of care for groups of patients.
Stay Agile: In the hands of care-providers, AdvancedMD EHR can quickly ingest and transfer volumes of patient and medical data across the system. The platform is built around simple yet versatile point-and-click interfaces, making it easy for doctors to navigate.
Cut Costs: With a bevy of electronic tools and functions like e-prescribing and advanced workflow features, you can easily cut costs and ramp up efficiency.
Compliance is Key: There are several regulations and legal guidelines involved with running a practice, and AdvancedMD EHR can handle all of them with ease. It maintains HIPAA, MACRA and MIPS compliance, monitors controlled substance prescriptions, and much more.

Industry Expertise

Since 1999, AdvancedMD has served more than 26,000 practitioners across 8,600 practices. The company was also ranked #1 in ambulatory EHR software for 2018. Some of their major customers include Florida Pro Health, Center For Balanced Health, Colorado Dermatology Institute and more.

AdvancedMD EHR Reviews

Average customer reviews & user sentiment summary for AdvancedMD EHR:

502 reviews

73%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of AdvancedMD EHR reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customization: Of the reviews that mentioned the system’s customization, more than 65% were happy with the customizations available as add-ons to the system.
Integration: Though only mentioned in 10% of reviews, 85% of those reviews felt the system successfully integrated with their other medical software.

Cons

Streamlined Patient Scheduling: AdvancedMD EHR offers tools to simplify appointment scheduling, including online self-scheduling for patients, automated appointment reminders, and waitlist management. The platform also facilitates efficient scheduling for multiple providers and locations.
Comprehensive Medical Billing: The system provides robust medical billing features, such as claims scrubbing to reduce errors and denials, electronic remittance advice, and integrated payment processing. AdvancedMD EHR also offers tools for managing patient billing, including payment plans and online bill pay.
Customizable Templates and Workflows: Users appreciate the ability to tailor the system to their specific needs. AdvancedMD EHR allows for the creation of custom templates for clinical documentation, as well as the ability to design unique workflows to optimize efficiency and meet the requirements of different specialties.
Telehealth Capabilities: The platform facilitates virtual care through integrated telehealth features. AdvancedMD EHR enables secure video consultations, allowing healthcare providers to connect with patients remotely and expand access to care.
Practice Management Tools: AdvancedMD EHR goes beyond clinical documentation and billing to offer comprehensive practice management tools. These include features for managing patient records, tracking referrals, generating reports, and overseeing financial performance. The system also provides tools for staff management and communication.

Researcher's Summary:

While some users were happy with the systems integration and customization capabilities, far more users were extremely dissatisfied with other aspects of the system. A significant number of reviewers felt that the sales representatives misled customers noting that they lost money after implementing AdvancedMD and commenting that many features lacked the functionality that they required. Though the add-ons allow users to customize the system, many users complained that the add-ons come at a steep price, making them prohibitive to many users. Users also complained that they were surprised by hidden fees after implementation and felt that customer service was rude and unwilling to help when they called for support. A small number of reviews also noted that upgrades to the system frequently caused downtime and reported discrepancies in their billing that affected customers. While many of the reviews were negative, AdvancedMD remains a popular EHR solution. Due to its high price and difficulty to learn, it is best suited to large practices with the budget for necessary add-ons and internal technical support that is available to help ensure everyone who needs to can use the system.

Key Features

Mobile Focused, Cloud-Based: The product is built for mobile (but is desktop-ready), and delivered by the cloud, meaning you can save on implementation and maintenance costs.
E-Prescribing: Doctors can quickly ship medication prescriptions across practices and pharmacies. This feature is also HIPAA, MACRA and MIPS compliant.
Patient Portal: An advanced patient portal will allow patients to log in and manage their medical and health records from any device.
Regulation Compliant: Compliant with HIPAA, MACRA and MIPS, the application will ensure your practice meets stringent compliance standards.
Handwriting Recognition: Doctor handwriting can often be garbled or hard to understand. This software can read and translate some of the most difficult handwriting into text — especially useful for prescribing information.
Physician Dashboard: A robust dashboard geared towards physicians makes it easy for prescribing doctors to pull up patient treatment history and medical information.
Secure Document Exchange: This feature keeps patient information both secure and easily transferable. This can include patient health data, prescriptions and more.

Suite Support

Email: Though there’s no email support, users can chat with an agent at www.support.advancedmd.com. This option is available to both support tiers.

Phone: Users can call (888) 700-9060 for product support. Support is available during standard business hours only. Business hours are from 8 a.m to 8 p.m. EST. This option is available to AdvancedMD Professional and AdvancedMD Essential users.

Training: The company offers one-on-one training, certifications and more, starting at $150 per hour. There’s also a documentation library, e-guides, a video library and helpful blog posts.

Tickets: Customers can submit support tickets via the interactive web portal. Advanced EHR aims for a response time of one business day. This option is available to both AdvancedMD Professional and AdvancedMD Essential users.