athenahealth Reviews & Pricing

by athenahealth | Founded 1997, Watertown, MA

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What is athenahealth?

AthenaOne is a cloud-based electronic health record (EHR) software designed to streamline clinical workflows and administrative tasks for healthcare providers. It is most suited for small to medium-sized practices and clinics seeking a comprehensive EHR solution with robust features and a user-friendly interface. Key benefits include improved patient care coordination, enhanced clinical decision-making, and increased practice efficiency. Popular features include patient charting, scheduling, billing, and reporting. AthenaOne is often praised for its intuitive design and ease of use, as well as its robust integration capabilities with other healthcare systems. Pricing is typically based on the number of providers and features required, with monthly subscription fees as the common payment model.

Pros

Easy navigation
Robust features
Secure patient data
Seamless billing
Customizable templates

Cons

Potentially high cost
Learning curve for new users
Limited customization
Occasional technical glitches
Customer support response time

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment i

Based on 953 reviews:

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Product Screenshots and Videos

#4

athenahealth is ranked #4 in the Telemedicine Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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athenahealth Pricing

Based on our most recent analysis, athenahealth pricing starts at $140 (Per User, Monthly).

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Starting From: $140
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

athenahealth is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for athenahealth:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

athenahealth Benefits and Insights

Why use athenahealth?

Key differentiators & advantages of athenahealth

Improved Patient Care Coordination: AthenaOne's comprehensive patient records, accessible from anywhere, enable seamless collaboration among providers and facilitate informed decision-making for better patient outcomes.
Enhanced Clinical Decision-Making: The software provides real-time access to patient data, clinical guidelines, and best practices, supporting evidence-based care and reducing medical errors.
Increased Practice Efficiency: AthenaOne streamlines workflows, automates administrative tasks, and reduces paperwork, allowing providers to focus more on patient care and less on administrative burdens.
Improved Patient Engagement: The patient portal empowers patients to actively participate in their care, view medical records, schedule appointments, communicate with providers, and manage their health information.
Enhanced Revenue Cycle Management: AthenaOne's integrated billing and coding features ensure accurate claims submissions, reduce billing errors, and accelerate reimbursements, optimizing practice revenue.
Improved Compliance: The software helps practices adhere to regulatory requirements, such as HIPAA and Meaningful Use, ensuring patient privacy and data security.
Enhanced Mobility: AthenaOne's mobile app enables providers to access patient records, securely communicate with colleagues, and complete tasks on the go, promoting flexibility and efficiency.
Scalability: The cloud-based platform allows practices to easily add users and expand capabilities as needed, accommodating growth and evolving needs.
Data Analytics: AthenaOne provides robust reporting and analytics tools that enable practices to track performance, identify trends, and make data-driven decisions to improve quality of care and business operations.

Industry Expertise

athenaOne primarily focuses on the healthcare industry, specifically supporting medical practices, clinics, and healthcare organizations of various sizes and specialties. While not designed for non-healthcare businesses, its functionalities could potentially be adapted for some administrative use in other sectors.

athenahealth Reviews

Average customer reviews & user sentiment summary for athenahealth:

953 reviews

75%

of users would recommend this product

athenahealth has a 'good' User Satisfaction Rating of 75% when considering 953 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of athenahealth reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Workflow: Reduces manual data entry and automates tasks, saving time and improving efficiency.
Improved Patient Care: Enhances communication and collaboration between providers, leading to better patient outcomes.
Enhanced Reporting & Analytics: Provides real-time insights into practice performance and patient data, enabling data-driven decision making.
Mobile Accessibility: Offers mobile app for charting, scheduling, and patient communication, improving flexibility and accessibility.
Customizable Interface: Allows tailoring the platform to specific practice needs and workflows, improving user experience.
Positive User Reviews: Consistently praised for its ease of use, intuitive interface, and helpful support team.

Cons

Learning Curve: Initial setup and training can be time-consuming for some users.
Cost: Subscription fees may be higher compared to some basic EHR systems.
Glitches and Bugs: Occasional reports of technical issues and bugs in the platform.
Limited Customization Options: Some users wish for more granular control over customization features.
Integration Challenges: Integration with certain legacy systems can be complex.
Customer Support: Mixed experiences with customer support response times and quality.

Researcher's Summary:

User reviews paint a compelling picture of athenaOne's strengths and weaknesses. Many users laud its intuitiveness and efficiency, comparing it favorably to Epic in particular. "Charting a patient in athenaOne takes half the time compared to Epic," one user shared, highlighting the streamlined interface. Another user raved about the integrated functionalities, stating, "The way athenaOne links billing and scheduling saves us so much time compared to our previous system, which kept everything siloed."

However, some users expressed frustrations with limited customization options and occasional hiccups in customer support. "I wish athenaOne offered more granular control over customizing templates and workflows like you can in Epic," commented one user, seeking greater personalization. Another mentioned, "Customer support can be a mixed bag. While they're sometimes helpful and prompt, I've also had experiences with long wait times and inconsistent responses."

Overall, user reviews suggest athenaOne shines in user-friendliness, comprehensive features, and workflow efficiency, rivaling even industry giants like Epic in these aspects. While some limitations around customization and support exist, athenaOne remains a strong contender in the EHR market, offering a user-friendly and feature-rich experience for healthcare providers looking to optimize their practice operations.

Key Features

Notable athenaOne features include:

Patient Charting: Electronic medical records (EMR) with customizable templates, comprehensive charting tools, and integrated clinical decision support.
Scheduling: Online appointment scheduling, customizable appointment reminders, and patient wait time tracking.
Billing and Coding: Integrated billing and coding functionality, claims management, and revenue cycle reporting.
Patient Portal: Secure online access for patients to view medical records, schedule appointments, communicate with providers, and manage billing.
Telehealth: Integrated video conferencing capabilities for virtual patient visits.
Mobile App: Access to patient records, charting, and communication on mobile devices.
Reporting and Analytics: Robust reporting tools for clinical, financial, and operational performance.
Integration: Connectivity with labs, pharmacies, imaging centers, and other healthcare systems.
Security and Compliance: HIPAA-compliant security measures to protect patient data.
Customization: Ability to tailor the system to meet specific practice needs.
Support: Comprehensive training, support, and resources available.

Approach to Common Challenges

Information Fragmentation: AthenaOne centralizes patient data in a single, secure, and accessible platform, eliminating silos and ensuring comprehensive records for informed decision-making.
Workflow Inefficiencies: Streamlines clinical and administrative workflows through automation, templates, and integrations, reducing paperwork and freeing up time for patient care.
Patient Engagement Challenges: Offers a user-friendly patient portal for secure communication, appointment scheduling, and health information access, fostering patient involvement and satisfaction.
Compliance Concerns: Built-in compliance features and regular updates ensure adherence to HIPAA, Meaningful Use, and other regulatory requirements, safeguarding patient privacy and data security.
Data Analysis Limitations: Provides robust reporting and analytics tools for tracking clinical, financial, and operational performance, enabling data-driven decision-making and practice optimization.

Cost Of Ownership

Frequently asked questions regarding athenaOne pricing include:

Q: How is athenaOne priced?
A: AthenaOne offers two primary pricing models:
- Percent-based: A percentage of your monthly collections is paid to Athenahealth for use of the software.
- Encounter-based: You pay a fixed fee per patient encounter.
The specific costs vary based on your practice size, specialty, and features required. Pricing is typically customized for each practice, so it's best to contact Athenahealth for a personalized quote.
Q: Are there any additional fees beyond the monthly subscription?
A: While AthenaOne's primary costs are based on the subscription model, there may be additional fees for certain services, such as implementation, training, or additional technical support beyond basic levels. It's essential to clarify any potential extra charges with your Athenahealth representative.
Q: Are there any discounts available?
A: Athenahealth may offer discounts for certain groups, such as new practices, multi-specialty groups, or practices transitioning from a different EHR system. Inquire about any applicable discounts tailored to your practice's situation.

Limitations

Notable limitations of athenaOne include:

Customization Restrictions: Customization options are primarily limited to templates, workflows, and report generation, potentially restricting adaptability for unique practice needs.
Billing Limitations: Certain billing features, such as handling multiple ICD-10 codes per encounter, may have constraints for complex billing scenarios.
Technical Glitches: Occasional reports of system slowdowns or interface issues highlight the need for ongoing maintenance and potential updates.
Potential Downtime: As with any cloud-based system, planned maintenance or unexpected outages can temporarily disrupt workflows.
Learning Curve: New users may experience a learning curve due to the system's comprehensive nature, necessitating adequate training and support.

FAQ

Frequently asked questions regarding athenaOne include:

Q: How does athenaOne integrate with other healthcare systems I use?
A: athenaOne offers various integration options, including HL7 interfaces, API connections, and direct data exchange. This ensures seamless integration with other systems for streamlined workflows.
Q: What security measures are in place to protect patient data in athenaOne?
A: athenaOne adheres to industry-leading security standards, including HIPAA compliance, encryption, access controls, and regular audits. This safeguards sensitive patient information.
Q: What training and support resources are available for athenaOne users?
A: athenaOne provides comprehensive training resources, including online tutorials, live webinars, and dedicated support teams. This ensures users have the guidance needed to effectively use the platform.
Q: How can athenaOne be customized to fit my specific practice needs?
A: athenaOne offers various customization options, such as custom templates, workflows, and reporting. This allows tailoring the platform to align with unique practice requirements.
Q: How can I measure the impact of athenaOne on my practice's efficiency and outcomes?
A: athenaOne provides built-in analytics and reporting tools to track key performance indicators and measure the platform's impact on practice efficiency and patient outcomes.