EHR 24/7 Reviews & Pricing

by OfficeAlly | Founded 2000, Vancouver, WA

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Overview Pricing Benefits Reviews Features

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What is EHR 24/7?

Industry Specialties: Medical

EHR 24/7 by OfficeAlly is a cloud-based ONC-ACB certified solution for medical practices of all specialties to maintain paperless patient records and improve patient care. Intuitive, fast and easy to customize, it’s remotely accessible by both patients and providers throughout the day. Its clinical records module ensures compliance with all major government regulations with patient data security, interoperability and confidentiality.

It provides clinical visualizations, e-prescribing, a lab interface and SOAP note templates to streamline patient encounters, progress and care delivery. Accommodate patient access with its data sharing protocols. The vendor also provides billing, scheduling, telehealth and patient engagement modules to enhance its offerings.

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EHR 24/7 Pricing

Based on our most recent analysis, EHR 24/7 pricing starts at $40 (Per Provider, Monthly).

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Starting From: $39.95
Pricing Model: Per Provider, Monthly
Free Trial: No

Training Resources

EHR 24/7 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for EHR 24/7:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

EHR 24/7 Benefits and Insights

Why use EHR 24/7?

Key differentiators & advantages of EHR 24/7

Integrates Seamlessly: Create an uninterrupted flow of data through seamless integrations with native or third-party modules.
- Continuation of Care: Easily receive comprehensive patient data from or share it with other providers through workflows.
- Reduce Data-Entry Errors: Reduce data duplication and errors typically associated with data transcription by integrating with existing practice workflows.
Remain Compliant and Secure: ONC-ACB 2015 certified, it ensures compliance with the 21st Century Cures Act, HIPAA regulations. Also compliant with meaningful use and value-based incentive programs with its robust data access, sharing, privacy, reporting and security protocols.
Value-Based Care Coding: Increase revenues by getting paid for performance. Bundle CPT codes for faster coding.
Faster Patient Encounters: Save time on patient encounters with personalizable documentation templates and real-time access to patient data.
Ease Clinical Burdens: Track patient progress remotely with detailed progress notes and easy-to-understand visualizations. Order and review ordered lab reports and medications, and safely e-prescribe scheduled meds.
Ease of Use: Has an intuitive interface, easy to use and navigate. Customize all its modules according to unique needs.
Improve Patient Satisfaction: Provide a remote web-based portal for patients to seamlessly access relevant clinical data, including clinical summaries, progress information, lab and test results, e-prescriptions and more.
Free Support: Provides robust implementation, training and technical support for free.

Industry Expertise

EHR 24/7 specializes in customizable workflows and robust patient charting, making it well-suited for small to medium-sized healthcare facilities, particularly specialty clinics. Its strength lies in tailoring solutions to specific needs, enhancing productivity, and ensuring accurate medical record keeping through features like customizable SOAP notes and documentation management.

Synopsis of User Ratings and Reviews

Based on an aggregate of EHR 24/7 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: EHR 24/7 is praised for its intuitive design, making it easy for healthcare professionals to navigate and utilize its features effectively.
Comprehensive Features: The software offers a wide range of functionalities, covering various aspects of patient care, such as charting, e-prescribing, and billing, eliminating the need for multiple systems.
Customizable System: EHR 24/7 allows practices to tailor the system to their specific workflows and requirements, ensuring a seamless fit with existing processes.
Robust Reporting: The software provides comprehensive reporting tools, enabling healthcare providers to gain insights into patient data, track performance metrics, and make informed decisions.
Seamless Integration: EHR 24/7 seamlessly integrates with other healthcare systems, such as labs and pharmacies, streamlining workflows and reducing manual data entry.
Reliable Customer Support: Users commend EHR 24/7 for its responsive and helpful customer support team, ensuring any technical issues or questions are addressed promptly.

Cons

System Speed: EHR 24/7 has received some reports of slow system performance, which can be frustrating for users who need quick access to patient information.
Customization Options: Some users have expressed a desire for more advanced customization options to tailor the software to their specific practice needs.

Researcher's Summary:

Is EHR 24/7 all it's cracked up to be? User reviews from the past year suggest it's a reliable option for practices seeking to streamline their electronic health record management. Users rave about its intuitive interface and comprehensive features, particularly its robust patient record management and reporting tools. The system's seamless integration with other healthcare systems is another major plus, saving practices time and reducing errors. However, some users have reported occasional system slowdowns and a learning curve for new users. While customer support generally receives positive feedback, some users have experienced delayed response times during peak periods. EHR 24/7's ability to customize workflows, enhance clinical workflows, and provide secure communication make it a strong contender in the EHR market. These features are critical for practices aiming to optimize productivity, improve patient care coordination, and ensure data security. Overall, EHR 24/7 appears to be a good fit for practices of all sizes looking for a user-friendly and feature-rich EHR system, particularly those already familiar with Office Ally's suite of healthcare solutions.

Key Features

Patient Documentation: Provides a centralized database to record and access patient data with ease. It can be utilized along with progress note and documentation templates such as SOAP note formats to facilitate clinical charting.
E-Prescription: Check medication and allergy interactions, formulary alternatives and eligibility benefits to safely e-prescribe and authorize refill requests. EPCS certified, it can transmit prescriptions for controlled substances to pharmacies.
Interoperability: Seamlessly integrate with any of the vendor-owned modules directly, or implement integrations with third-party modules through data standardization and secure APIs.
Compliance Reporting and Visualization: Generate in-depth actionable reports and visualizations on various clinical aspects.
Privacy and Security: Provides HIPAA-compliant patient data privacy and security.
Remote Access: Cloud-based, it allows access to patient data 24/7 from anywhere. Patients can also access clinical progress files and summaries through its web-based portal.
Access Controls: Retain more control over patient data security and privacy with customizable access privileges for all employees.
Lab Interface: Order lab results and test reports. Receive, record and send reports to patients.
Document Management: Add any number of documents to patient charts.
Coding Assistance: Utilize superbills to stack multiple CPT for specific ICD-10 codes.

Limitations

At the time of this review, these are the limitations according to user feedback:

Other vendor offerings aren’t available from the same interface, which hampers its otherwise smooth navigability.
Doesn’t offer robust mobile app functionality.
Some users experienced a significant learning curve.

Suite Support

Email: Not specified. Access remote support through the vendor website’s support page.

Phone: (360) 975-7000, ext. 2.

Training: Access the resource center and support suite on the vendor website to find training videos, manuals, enrollment forms, webinars, FAQs, knowledgebase, news and troubleshooting resources.

Tickets: Send a ticket through the vendor website’s support page.