Practice Fusion Reviews & Pricing

by Practice Fusion, Inc. | Founded 2005, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is Practice Fusion?

Industry Specialties: Medical

Practice Fusion is a comprehensive software solution designed to streamline electronic health records (EHR) management and other essential tasks for healthcare providers. It is particularly well-suited for small to medium-sized medical practices due to its user-friendly interface and robust functionality. The software offers significant benefits, including improved patient care coordination, enhanced data accuracy, and efficient workflow management.

Popular features of Practice Fusion include customizable charting, e-prescribing, patient scheduling, and billing integration. Users often appreciate its intuitive design and the ability to access patient information quickly and securely. Compared to similar products, Practice Fusion is frequently praised for its ease of use and affordability, making it an attractive option for practices with limited resources.

Pricing for Practice Fusion typically falls within a moderate range, often based on a per-provider, per-month model, which allows for predictable budgeting. This payment structure ensures that practices can scale their usage according to their needs without incurring prohibitive costs.

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User Sentiment

Based on 461 reviews:

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Practice Fusion Pricing

Based on our most recent analysis, Practice Fusion pricing starts at $149 (Per Provider, Monthly).

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Starting From: $149
Pricing Model: Per Provider, Monthly
Free Trial: Yes, Request for Free

Training Resources

Practice Fusion is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Practice Fusion:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Practice Fusion Benefits and Insights

Why use Practice Fusion?

Key differentiators & advantages of Practice Fusion

More Accurate Treatment and Diagnosis: Get health analytics to help recognize patient patterns and recommend treatment leading to proper patient care. Documenting medical information electronically ensures less susceptibility to handwriting and legibility mistakes.
Increased Productivity and Efficiency: Increase revenue without sacrificing quality care by using templates and automatic favorite lists to speed up patient visits.
Patient Involvement: Engage patients throughout the treatment process by enabling them to view their medical history, exchange messages with physicians and create customized health plans online using the patient portal feature.
Full Certification: Practice Fusion meets certification requirements like ICD-10 codes, meaningful use, ONC and HIPAA. It continuously monitors the medical industry for any changes and provides automatic updates.
Risk-Free Implementation: Decide if the software is a good fit with a free trial. Implementation is quick, with minimal disruption. Users can elect to learn the solution themselves and can receive one-on-one EHR training to help customize the software.
Risk-Free Implementation: Decide if the software is a good fit with a free trial. Implementation is quick, with minimal disruption. Users can elect to learn the solution themselves and can receive one-on-one EHR training to help customize the software.

Industry Expertise

Geared toward smaller, independent practices, Practice Fusion supports over 30,000 medical facilities in the US, with over 43 million records documented.

Practice Fusion Reviews

Average customer reviews & user sentiment summary for Practice Fusion:

461 reviews

75%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Practice Fusion reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Data Safety: All users who mention files and data noted the safety of sensitive medical data as a key benefit.
User-Friendly: About 93% of users referencing usability reported that the product is easy to use and navigate.
Accessibility: According to 89% of reviews on this aspect, the product is highly accessible due to being web-based.

Cons

Customer Support: About 95% of reviewers mentioning support indicated that customer service is inefficient and unresponsive.
Outdated: Over 85% of users referring to this aspect noted that the product requires updates in terms of tools and features.
Speed: Updates, glitches and a crowded interface slow down work, according to 70% of reviews about speed.

Researcher's Summary:

User reviews from the past year paint a mixed picture. While some users praise its intuitive design and comprehensive features, others express frustration with its customer support and pricing.

Practice Fusion stands out for its user-friendly interface, which makes navigating the system a breeze, especially for those new to electronic health records. Its robust feature set, including charting, e-prescribing, and billing, caters to a wide range of practice needs. However, some users report encountering difficulties with customer support, finding it unresponsive and unhelpful. Additionally, pricing concerns have been raised, with some users finding the system expensive compared to competitors like Athenahealth or Kareo.

Overall, Practice Fusion seems best suited for smaller practices seeking a user-friendly, all-in-one EHR solution. However, practices with more complex needs or those prioritizing responsive customer support might want to explore alternative options.

Key Features

Charting: With efficient charting, speciality-specific templates and automatic favorite lists, physicians can search for diagnosis codes by keywords to track a patient’s health data over time and monitor treatment progress.
Scheduling: Easy scheduling lets patients manage appointments online, including automatic reminders regarding upcoming visits and automated recurring appointments.
E-Prescribing: Order and send prescriptions anywhere, manage medical orders and pharmacy communication electronically, and take care of refill requests for any recurring medications with a two-click prescription refill tool.
Patient Portal: Patients can look at medical information and view lab results at any time. They can also access education materials as well as population health information to better understand their health and treatment.
Billing and Payment: Patients can receive billing statements and update payment information, while physicians can create superbills by automatically pulling information from chart notes. It can also verify insurance providers and scrub claims of any errors before submission.
Labs and Imaging: Integrate with hundreds of labs like LabCorp and Quest as well as imaging services like X-ray, CT scan and ultrasound.
Practice Administration: Consolidate tasks and custom reports, as well as refer patients electronically with their complete medical record. Communicate using secure messages that fulfill meaningful use standards or use HIPAA compliant faxes to go paperless.

Limitations

User feedback at the time of this review indicates that some of the product limitations include:

Customer support is usually not helpful and responsive.
Downtime and glitches.
Lack of features for manipulating charts and billing.

Suite Support

Email: No info available.

Phone: (415) 346-7700 or toll free at (844) 903-7567, Monday through Friday from 6 a.m. - 4:45 p.m. PST.

Training: Video tutorials, live webinars, release notes and a help center are available.

Tickets: Open a ticket from the homepage of the help center. Responses happen within one hour for critical issues and the same day for non-critical issues.