DeskAlerts Reviews & Pricing

by DeskALerts | Founded 2006, Alexandria, Virginia

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Help Desk Software
Employee Engagement Software
Employee Experience Software
Help Desk CRM Software
HR Management Software
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What is DeskAlerts?

Industry Specialties: Healthcare, Education, Engineering, Finance, Government, Hospitality, Manufacturing, Oil and Gas.

DeskAlerts is a sophisticated communication software designed to streamline internal messaging within organizations. It is particularly well-suited for industries such as healthcare, education, and corporate environments where timely and effective communication is crucial. The platform offers unique benefits like instant desktop notifications, mobile alerts, and digital signage, ensuring messages reach employees swiftly and efficiently. Users appreciate its ability to bypass email overload, delivering critical information directly to desktops and mobile devices. DeskAlerts stands out with features like customizable templates, message scheduling, and real-time reporting, providing a comprehensive communication solution. Compared to similar products, users often highlight its reliability and ease of use. Pricing details are not explicitly available, so it's advisable to contact SelectHub for a tailored quote based on specific organizational needs. Overall, DeskAlerts is a versatile tool that enhances internal communication, fostering a more connected and informed workplace.

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User Sentiment i

Based on 10 reviews:

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#117

DeskAlerts is ranked #117 in the Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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DeskAlerts Pricing

Based on our most recent analysis, DeskAlerts pricing starts at $1,400 (Annually, Quote-based).

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Starting From: $1,400
Pricing Model: Annually, Quote-based
Free Trial: Yes, Request for Free

Training Resources

DeskAlerts is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for DeskAlerts:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

DeskAlerts Benefits and Insights

Why use DeskAlerts?

Key differentiators & advantages of DeskAlerts

Improved Internal Communication: DeskAlerts streamlines communication within organizations by delivering messages directly to employees' desktops, ensuring important information is seen promptly.
Enhanced Employee Engagement: By providing timely updates and news, DeskAlerts keeps employees informed and engaged, fostering a more connected workplace environment.
Reduced Email Overload: DeskAlerts helps decrease the volume of emails by delivering critical messages through pop-up alerts, reducing the risk of important information being overlooked in crowded inboxes.
Increased Message Visibility: With its ability to bypass traditional communication channels, DeskAlerts ensures that urgent messages are seen immediately, minimizing delays in information dissemination.
Customizable Messaging: Organizations can tailor messages to specific departments or groups, ensuring that the right people receive relevant information without unnecessary clutter.
Real-Time Feedback Collection: DeskAlerts allows for instant feedback through surveys and polls, enabling organizations to gauge employee sentiment and make informed decisions quickly.
Enhanced Crisis Management: In emergency situations, DeskAlerts provides a reliable platform for disseminating critical information swiftly, helping to coordinate responses and ensure employee safety.
Cost-Effective Communication Solution: By reducing reliance on physical communication methods and minimizing email overload, DeskAlerts offers a cost-efficient way to manage internal communications.
Scalable for Any Organization Size: Whether a small business or a large corporation, DeskAlerts can be scaled to meet the communication needs of any organization, ensuring flexibility and adaptability.
Improved Compliance and Policy Awareness: DeskAlerts can be used to distribute policy updates and compliance reminders, ensuring that employees are aware of and adhere to organizational standards.
Seamless Integration with Existing Systems: DeskAlerts can be integrated with other software and platforms, allowing for a cohesive communication strategy that complements existing workflows.
Analytics and Reporting: The software provides detailed analytics on message delivery and engagement, enabling organizations to assess the effectiveness of their communication strategies and make data-driven improvements.
Support for Remote Workforces: DeskAlerts ensures that remote employees receive the same timely and important information as those in the office, supporting a unified company culture regardless of location.
Multilingual Support: With the ability to deliver messages in multiple languages, DeskAlerts caters to diverse workforces, ensuring clear communication across language barriers.
Increased Productivity: By reducing communication delays and ensuring employees have the information they need, DeskAlerts helps maintain productivity and focus within the organization.

Industry Expertise

DeskAlerts is a versatile communication tool that is particularly well-suited for organizations with a large workforce, especially those in industries like healthcare, education, and manufacturing, where rapid and reliable communication is crucial for safety, efficiency, and compliance.

DeskAlerts Reviews

Average customer reviews & user sentiment summary for DeskAlerts:

10 reviews

90%

of users would recommend this product

DeskAlerts has a 'excellent' User Satisfaction Rating of 90% when considering 10 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of DeskAlerts reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Real-Time Alerts: DeskAlerts excels at sending urgent updates through pop-up notifications, ensuring staff see critical information immediately, such as during a Code Red.
Targeted Communication: The software allows for sending messages to specific individuals or departments, facilitating efficient coordination, like when a surgical team needs to inform radiology about a priority case.
Reduced Email Burden: DeskAlerts lessens reliance on email for internal communication, ensuring important announcements don't get lost in overflowing inboxes and are seen promptly.
Improved Workflow: By sending timely notifications about potential disruptions, such as IT outages or equipment maintenance, DeskAlerts minimizes workflow interruptions and keeps operations running smoothly.

Cons

Limited Customization: Users have reported difficulties customizing alerts and limited options for tailoring the software to their specific needs.
Occasional Technical Issues: Some users have mentioned experiencing occasional bugs, such as problems with scheduled alerts not deploying as expected or difficulties stopping the display of alerts.
Limited Functionality: DeskAlerts is primarily focused on internal communication and may not be suitable for organizations that require external communication features.
High Cost: DeskAlerts can be expensive, particularly for smaller organizations, which may make it a less attractive option for businesses with limited budgets.

Researcher's Summary:

Is DeskAlerts all it's cracked up to be? User reviews from the past year present a mixed bag. While DeskAlerts is generally praised for its ability to reliably deliver timely notifications, particularly for IT-related issues like system outages, some users find its pricing prohibitive, especially for smaller businesses. This sentiment highlights a key strength of DeskAlerts: its focus on dependability and speed in delivering critical alerts, even when other communication channels, like email, falter. Users appreciate the peace of mind knowing that important messages will be seen, making it a good fit for time-sensitive environments. However, the software's cost and occasional technical hiccups, such as bugs in new releases, are drawbacks.

DeskAlerts differentiates itself through its multi-channel approach, encompassing desktop alerts, mobile notifications, and SMS, ensuring messages reach employees regardless of their location or device. This multi-faceted approach is essential in today's mobile workforce, where relying solely on email may not be effective. However, some users express a desire for more robust customization options and a more modern user interface.

Overall, DeskAlerts appears best suited for mid-to-large organizations, particularly those in sectors like healthcare and IT, where reliable and immediate communication is paramount. While its cost might be a barrier for smaller companies, its strengths lie in its ability to cut through the noise and deliver critical information efficiently, making it a valuable tool for organizations prioritizing timely and impactful internal communications.

Key Features

Notable DeskAlerts features include:

Instant Notifications: Deliver urgent messages directly to employees' desktops, bypassing email inboxes to ensure immediate attention.
Customizable Templates: Create visually appealing alerts with tailored templates that match your organization's branding.
Targeted Messaging: Send alerts to specific groups or departments, ensuring relevant information reaches the right audience.
Multi-Channel Delivery: Utilize various communication channels such as pop-ups, emails, and SMS to maximize message reach.
Scheduled Alerts: Plan and automate notifications to be sent at specific times, reducing manual intervention and ensuring timely communication.
Read Receipts: Track who has seen your messages with read receipt functionality, providing insights into message engagement.
Surveys and Polls: Gather employee feedback quickly through integrated surveys and polls, facilitating real-time data collection.
Integration Capabilities: Seamlessly integrate with existing systems like Active Directory for streamlined user management.
Emergency Alerts: Deploy critical alerts during emergencies to ensure employee safety and prompt action.
Content Management: Organize and manage your alerts efficiently with a centralized content management system.
Analytics and Reporting: Access detailed reports and analytics to evaluate the effectiveness of your communication strategies.
Mobile App Support: Extend your reach with mobile app support, allowing employees to receive alerts on their smartphones.
Multilingual Support: Communicate with a diverse workforce by sending alerts in multiple languages.
Desktop Wallpaper Alerts: Use desktop wallpapers as an additional channel to display important messages.
Video Alerts: Enhance engagement by incorporating video content into your alerts for a more dynamic communication experience.
Security Features: Ensure data protection with robust security measures, including encryption and user authentication.
Scalability: Adapt to the needs of organizations of any size, from small businesses to large enterprises.
Custom Branding: Personalize the user interface with your company's logo and color scheme for a cohesive brand experience.
Feedback Mechanism: Enable employees to provide feedback on alerts, fostering a two-way communication channel.
Offline Mode: Ensure message delivery even when users are offline, with alerts queued for later viewing.