Hubstaff Reviews & Pricing

by Hubstaff | Founded 2012, Indianapolis, IN

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What is Hubstaff?

Industry Specialties: Serves all industries

Hubstaff is a time-tracking SaaS with a focus on remote work. Beyond simple punch-in and punch-out, it includes a robust accountability framework, including activity logging, screenshot taking and geofencing. Managers can build employee schedules and organize tasks while monitoring the productivity of each employee and project. It seamlessly turns logged hours into timesheets and reports, enabling payroll fulfillment and business insights.

It helps home healthcare agencies by tracking bills, time spent and manages payments while setting payment rates for each employee. It offers mobile support for iOS and Android for off-site or variable-site labor. It is deployable on Mac, Windows or Linux, and has a browser version. It has a variant pricing scale, from free to premium, with more functionality added at higher prices.

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User Sentiment

Based on 2832 reviews:

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Hubstaff Pricing

Based on our most recent analysis, Hubstaff pricing starts at $5 (Per User, Monthly).

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Starting From: $4.99
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Hubstaff is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Hubstaff:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Hubstaff Benefits and Insights

Why use Hubstaff?

Key differentiators & advantages of Hubstaff

Track Employee Productivity: Managers can evaluate and check that their employees are being efficient and productive on the clock. Activity logging, screenshots and geofencing increase employee accountability and allow managers to take action when standards aren’t being met.
Gain Operations Insight: Managers can evaluate projects, tasks, employees and overall operations through metrics. Visibility into the time spent on projects allows for more accurate time and funds budgeting, and employee productivity metrics ensure the validity of data or give insight on how efficiency can be optimized.
Optimize Employee Organization: Employee scheduling and task assigning allow managers to build employee schedules and handle projects. A visual employee schedule lets managers fill in gaps and account for time off.
Save Time: Managers spend less time organizing employees and evaluating their operations. Customizable reports give them easy access to essential metrics, while intuitive, centralized scheduling and tasking makes tweaking and adjusting a straightforward process.
Save Money: Scaled pricing lets businesses decide what level of time tracking they need and what they can afford. A free version is passable for some businesses, while some need more robust accountability features. Businesses also benefit from automating payroll, time off and project costing to accurately handle finances.

Industry Expertise

Hubstaff was founded in 2012 after its creators couldn’t effectively manage their freelance workers. As it developed, it grew its staff to 60 strong and completely remote, showcasing its emphasis on remote work. It is now used in at least 18 countries and by at least 34,000 business customers. It is usable by all industries and companies of all sizes. Some of its customers are in the construction, nonprofit, health care and nonprofit sectors.

Hubstaff Reviews

Average customer reviews & user sentiment summary for Hubstaff:

2832 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Hubstaff reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Timesheet Automation: Hubstaff can automatically track time spent on tasks and projects, eliminating the need for manual timesheets. Hubstaff can also take randomized screenshots to help verify work hours.
Payroll and Invoicing: Hubstaff simplifies payroll and invoicing processes by automatically calculating employee hours and generating invoices based on tracked time. Hubstaff also offers integrations with popular payroll and accounting software.
Project Budgeting: Hubstaff helps businesses stay within budget by providing real-time insights into project costs. Hubstaff can also send alerts when projects are nearing their budget limits.
GPS Tracking: Hubstaff offers GPS tracking features for mobile teams, allowing businesses to monitor employee locations and ensure they are where they need to be. Hubstaff can also track mileage for expense reimbursement purposes.

Cons

Limited Customization: Hubstaff's reporting features may not be customizable enough for some users' needs, especially when it comes to exporting data in specific formats or generating custom reports.
Potential Privacy Concerns: Features like activity monitoring and screenshots can raise privacy concerns among employees, potentially leading to a sense of micromanagement and distrust.
Mobile App Limitations: The mobile app may lack some of the functionality available on the desktop version, which can be inconvenient for users who rely on their mobile devices for time tracking and task management.

Researcher's Summary:

Hubstaff, a time-tracking and productivity management software, has attracted a range of feedback from users. While many appreciate its user-friendly interface and comprehensive features, some have expressed concerns about its integration capabilities and customer support. Let's delve into the specifics.

Hubstaff's strengths lie in its detailed time tracking, insightful productivity analytics, and robust reporting tools. Users find these features particularly helpful for understanding where time is spent, identifying areas for improvement, and making informed decisions. The software's ability to track employee activity, including apps used and URLs visited, provides valuable insights into work patterns and potential distractions. Additionally, Hubstaff's project management capabilities, such as Kanban boards and agile project management tools, enable teams to streamline workflows and enhance collaboration. However, some users have noted that Hubstaff's integration with other systems could be improved, limiting its compatibility with existing workflows. Additionally, there have been some reports of inconsistent customer support experiences.

Hubstaff is well-suited for small to medium-sized businesses, especially those with remote teams or a need for precise project budget management. Its features cater to the specific challenges of managing a distributed workforce, providing transparency and accountability. However, larger enterprises with more complex requirements may find Hubstaff's functionality somewhat limited and may need to explore more robust solutions that offer greater customization and integration options. As the software landscape evolves rapidly, it's always recommended to check for the latest updates and reviews to make informed decisions.

Key Features

Timesheets: Timesheets are automatically built from employee punch-ins and punch-outs from applications or browsers. Timesheets can be edited by employees and approved or rejected by employers.
Project Tracking: Time tracking can be broken down by project and task so employers can see exactly how much time is spent on each task. Individual tasks can be created by workers in-app while on the clock.
Activity Tracking: Managers can track employee activity through keystrokes and mouse motion. Activity is displayed as a percentage, tracking activity for each second over a 10-minute period.
Mobile Support: Mobile apps for iOS and Android allow employee tracking on the go. It can run in the background and relies on geofencing features to ensure employee productivity rather than activity levels.
Scheduling: Managers can set team schedules and set employee shifts. Shifts can include hour limits, to-dos and specific task assignments.
Payroll Management: It can utilize an employee’s timesheet and set pay rates to calculate paychecks. Reports of payments are automatically generated. Integrations allow pay issues to be handled completely automatically.
Screenshots: The software allows for up to three screenshots to be taken within a 10-minute interval. Users and managers alike can see what screenshots were taken, and the feature is optional.
Geofencing: Location services on mobile devices allow the app to track employee location and ensure they aren’t clocking in off-site.
Reporting: Customizable reports give managers overarching views of their business and operations. Attendance, time off, locations and productivity trends can all be provided.
Time Off Management: The software can implement time off policies, including holidays. Workers can have unique time off policies, and time off can be set by annual rates, accrual and negative balances. It also accounts for holidays. These can be implemented directly into the employee schedule.
Notes: Managers and employees can leave notes on timesheet modifications, to-dos and others. Notes can be used to explain why a timesheet was altered, update progress on a project or leave a paper trail of any issues encountered.
Integrations: More than 30 integrations allow in-depth and robust functionality. Integrations with platforms like Quickbooks enable payroll automation, and connections with Trello and others increase project tracking.

Limitations

At the time of this review’s publication, these are the limitations of Dr. Pad according to user feedback:

Mobile apps require location tracking to be on at all times, even when the app is not in use
Cannot disable screenshots on inactive screens
Cannot calculate overtime

Suite Support

Hubstaff offers a thorough support section on its website and traditional forms of support, including a chatbot. Its business hours are 8 a.m — 5 p.m. EST.

Email:Email support can be reached at [email protected].

Phone: Phone support is not provided.

Training: Thorough how-to guides offer training on the vendor’s website. A specific Quick Start Guide walks companies through initial setup and launch. Video tutorials and Q&A-style guide posts further the training material available.

Tickets: Users can submit support tickets through the support section of the vendor’s website. It requests a name, email, subject and message.