Kronos Workforce Scheduler Reviews & Pricing

by Kronos Incorporated | Founded 2001, Lowell, MA

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What is Kronos Workforce Scheduler?

Industry Specialties: Serves retail, manufacturing, distribution and more

Kronos Workforce Scheduler provides managers with the tools and information for accurate planning and execution. The automated work scheduler allows managers to accurately create work schedules that align work with anticipated demand and comply consistently with all company and regulatory planning policies. It eliminates guesswork helping organizations in controlling labor costs, minimizing compliance risk and increasing employee productivity.

Available on desktop and mobile, it empowers employees with self-service capabilities such as shift swapping, shift schedule viewing and more. It serves industries like manufacturing, education, health system, banking and more.

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User Sentiment

Based on 2218 reviews:

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Kronos Workforce Scheduler Pricing

Based on our most recent analysis, Kronos Workforce Scheduler pricing starts at $4 (Per Employee, Monthly).

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Starting From: $3.80
Pricing Model: Per Employee, Monthly
Free Trial: No

Training Resources

Kronos Workforce Scheduler is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Kronos Workforce Scheduler:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Kronos Workforce Scheduler Benefits and Insights

Why use Kronos Workforce Scheduler?

Key differentiators & advantages of Kronos Workforce Scheduler

Manage Overstaffing and Understaffing: Takes into consideration anticipated demand based on historic trends and creates schedules that adjust labor to meet the demand automatically.
Build Effective Teams: The schedule-to-skill feature allows managers to determine employee skill and level of expertise to avoid assigning inexperienced workers to high-demand shifts.
Execute Intelligent Staffing Decisions: Coverage charts and photos of scheduled staff next to shifts let managers intelligently respond to planning challenges. Assess labor productivity by comparing the planned job with the actual workload, work coverage, hours and cost at any organizational level.
Manage Employee Fatigue: Set minimum intervals for shifts to maximum hours for a period of time. Set schedule rules violations to send managers proactive alerts when employees approach undesirable thresholds.
Fill Open Shifts Efficiently: Creates a call list to fill an open shift based on policy, expertise, availability and employee preferences while sending shift requests via text message. The system assigns the shift to the first respondent or to whoever the manager chooses.
Self-Service Capabilities: Access schedules from phones, desktops or time clocks. Specify availability, swap shifts, select shift preferences, request additional or partial shifts, enhancing overall employee satisfaction and reducing unplanned absences.

Industry Expertise

Kronos Workforce Scheduler serves industries like manufacturing, distribution, retail, health system, state and local government, education, contract services, banking, nonprofits, field services, convenience stores and more.

Kronos Workforce Scheduler Reviews

Average customer reviews & user sentiment summary for Kronos Workforce Scheduler:

2218 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Kronos Workforce Scheduler reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Users frequently mention the system is easy to navigate and understand, even for new employees who are not tech-savvy.
Automated Scheduling: Many users appreciate the ability to automate scheduling based on pre-set rules and employee availability, which saves time and reduces scheduling conflicts.
Mobile Accessibility: The availability of a mobile app is a big plus for many users, as it allows employees to view their schedules, request time off, and clock in/out from anywhere.

Cons

Difficult to Navigate: Users frequently express frustration with the user interface, finding it cumbersome and counterintuitive to perform basic scheduling tasks.
Limited Mobile Functionality: The mobile app often receives negative feedback for its limited features and unreliable performance compared to the desktop version, hindering employees' ability to manage their schedules on the go.
Reporting Limitations: Many users find the reporting functionality to be inflexible and limited, making it difficult to extract specific data insights for workforce optimization.

Researcher's Summary:

Is Kronos Workforce Scheduler truly a time lord of workforce management, or does it leave you feeling like time is slipping away? User reviews from the past year paint a somewhat mixed picture of Kronos Workforce Scheduler. While many users appreciate its robust functionality, particularly in creating complex schedules and managing labor costs, some find it clunky and difficult to navigate. Kronos Workforce Scheduler shines in its ability to handle the complexities of shift-based work. Users highlight features like automated scheduling, which considers employee availability and preferences, and the ability to track exceptions like absences and overtime. This granular control is praised by businesses with fluctuating staffing needs, such as those in retail or healthcare. However, the learning curve is a common complaint. Some users find the interface dated and the sheer number of features overwhelming, particularly for smaller businesses with simpler scheduling needs. What sets Kronos apart is its focus on compliance and cost control. The software boasts features that help businesses stay compliant with labor laws, such as ensuring adequate break times and preventing scheduling conflicts. This is invaluable for industries with strict regulations. However, this strength can also be a weakness. Some users find the strict adherence to rules limits their flexibility in managing individual employee situations. Overall, Kronos Workforce Scheduler is best suited for large organizations with complex scheduling needs and a focus on compliance. Its comprehensive features and powerful automation capabilities make it a good fit for industries like healthcare, manufacturing, and retail, where accurate scheduling and labor cost management are critical. However, smaller businesses or those with simpler scheduling requirements might find it overly complex and may be better served by a more user-friendly alternative.

Key Features

Workload Planner: Specifies the number of employees required for each position or department, shift or time span per day.
Schedule Generator: Automatically calculates the number of employees required to cover workloads. Sorts through staff to identify the most suitable candidates and creates the schedule that fits best.
Priority Scheduling Engine: Identifies and automatically assigns open shifts to the most eligible and available staff based on generated schedules.
Call List: Discovers and lists the best employees available based on company policies and employee preferences to fill an open shift. Allows managers to manually assign employees that are best suited to the required open shifts.nbsp;
Staffing Decisions: View real-time coverage gaps in several departments, groups, locations and more. Identify qualified candidates and drag-and-drop available resources to open shifts or understaffed areas.
Dashboard: The metrics dashboard shows variances between planned, scheduled and actual staffing to maintain business efficiency.
Legal Exposure and Risk Management: Minimize exposure to expensive and damaging labor law infringements. It consistently enforces regulatory, union, organizational policies and creates a comprehensive audit trail of scheduling and staffing decision-making.
SMS Quick Fill: Facilitates two-way mobile communication between managers and staff to find the right employee to take an open shift. Managers send shift requests to available staff, and upon acceptance, the schedule gets updated automatically.
Assignment Transfer: Perfect planning/schedule equilibrium by finding staff in areas of over-coverage and proposing transfers to areas of under-coverage.
Schedule Comment: Use comments to discuss overtime/undertime shifts or pay codes. Users can also add a free-text note to provide additional details.

Limitations

Some of the product limitations include:

Updates take longer than required.

Suite Support

Email: Email support is not provided.

Phone: Users can call 1-888-394-4357 for phone support. Support for users with Platinum or Platinum Plus have access 24/7. Phone support is available from Monday — Friday.

Training: The Kronos community portal provides FAQs, blog articles and questions asked by customers. It also has a knowledge base, case studies, learning paths, instructor-led courses and more. The Learn section offers users with educational services, provided with global contact for training.

Tickets: Ticket submission is not provided.