SYSPRO Reviews & Pricing

by SYSPRO, Inc. | Founded 1978, Johannesburg, South Africa

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What is SYSPRO?

Industry Specialties: Manufacturing and Distribution

SYSPRO is a comprehensive Enterprise Resource Planning (ERP) software designed to cater to the needs of manufacturers and distributors. Tailored for small to mid-sized businesses, SYSPRO offers a robust set of features that streamline operations, enhance efficiency, and foster growth. The software stands out for its ability to provide deep insights into the supply chain, inventory management, and financial operations, making it a valuable tool for businesses looking to optimize their processes. One of the key benefits of SYSPRO is its flexibility, allowing it to adapt to the unique needs of various industries. Users often praise its user-friendly interface and the responsive customer support team. When compared to similar ERP products, SYSPRO is noted for its reliability and the comprehensive nature of its features. Pricing for SYSPRO varies based on the specific needs and scale of a business, typically involving a one-time implementation fee followed by ongoing subscription costs, making it a scalable solution for growing businesses.

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User Sentiment i

Based on 269 reviews:

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#2

SYSPRO is ranked #2 on the top 10 MRP Systems leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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SYSPRO Pricing

Based on our most recent analysis, SYSPRO pricing starts at $199 (Per User, Monthly).

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Starting From: $199
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

SYSPRO is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SYSPRO:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

SoftArt Solutions Inc.

SYSPRO Benefits and Insights

Why use SYSPRO?

Key differentiators & advantages of SYSPRO

Pricing Strategy: Allocate pricing based on chosen modules, the number of users, deployment and the quantity and quality of available information.
Analyst House Opinion: Work with an ERP that's highly acclaimed by analysts and researchers like IDC, Technology Evaluation Centers, Aberdeen Group, Mint Jutras, Ventana and more.
Developer Community: Access a community of software experts who construct custom programs that integrate with this solution.
Partner Network: Leverage a solution with a global network of more than 1,600 partner resources in more than 60 countries. It offers partner training possibilities, support, marketing assets and channel revenue.
Composition: Store data on SYSPRO's SQL database via Microsoft since it's built on Mircosoft.NET. This program can connect with new accessories and third-party applications.

Industry Expertise

Established in 1978, SYSPRO is an industry-built ERP solution designed to simplify business complexity for manufacturers and distributors worldwide. It provides a business solution for optimized cost control, streamlined business processes, improved productivity and real-time data analysis for comprehensive reporting and decision-making. It is highly scalable and can be deployed either in the cloud, on-premise or accessed via any mobile device. What sets it apart is an unwavering, sustained focus on the manufacturing and distribution sectors. Combined with a practical approach to technology and a passionate commitment to simplifying business processes, it dedicates its partners and customers' success.

SYSPRO Reviews

Average customer reviews & user sentiment summary for SYSPRO:

269 reviews

85%

of users would recommend this product

SYSPRO has a 'great' User Satisfaction Rating of 85% when considering 269 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of SYSPRO reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Interface: Nearly 64% of users said this solution's user interface is simple and easy to master.
General Performance: Of the users who discussed this program's overall performance, 48% stated it's efficient and simplifies tasks.
Configurable: Precisely 87% of users stated that this software is configurable to meet their business operations.
Effective Modules: This program is equipped with several modules to streamline production such as bill of material (BOM) management, project management, inventory tracking, reporting, quoting and more, according to 53% of users.

Cons

Glitchy: According to 52% of users, this solution can be slow and have plenty of glitches.

Researcher's Summary:

SYSPRO is a robust manufacturing ERP that is favored by small and mid-sized companies. Its abundant amount of features include reporting, project management, BOM management, quoting, inventory management, financial tracking and more. It comes with a sleek user-friendly interface and it streamlines workflow tasks with ease. Although it's sluggish at times and experiences the occasional glitches, the majority of users find it an effective solution.

Key Features

Order Management: Automate order-to-delivery procedures, obtain full transparency of production and carry out order processing and fulfillment with the sales order extension.
Lot Traceability and Serial Tracking: Govern product tracking by tracing it from its original worksite to the final destination with complete visibility of various physical and virtual sites. Users may also trace and evaluate defects.
Sales Analysis and Optimal Pricing: Sift through profitable patrons and forecast product sales trends to gauge its profits.
Lean Inventory Management: Permit customizations and automatic KPI monitoring to gain balance for inventory investments and services.
Product Information: Overlook extensive inventories of various goods in a single or multi-warehouse setting. Users can plan and conduct warehouse restorations and order fulfillment necessities.
Inspection: Coordinate varying reviews for products with irregular chemical procedures and work with tools to document product inspection data. Depending on the findings of the data, users can receipt, scrap or revise quantities.
Product Formula Changes: Leverage controls to guarantee products possess constant procedures, the correct formulas and requirements with the engineering change control, bill of materials, work-in-progress and factory accessories.
Workflow and Approval: Administer merchandise design procedures and verify that new and revised products pass through relevant testing and approval standards before distribution to clients.
Monitoring: Recognize approved manufacturers for raw material provisions and supplier execution effortlessly to track through queries and reports. Users will oversee and understand the raw material's quality during manufacturing.

Limitations

There are pros and cons to every software solution. Here are some pitfalls of SYSPRO ERP to consider before making a decision:

The solution is not user-friendly/UI is not intuitive.
Pulling common data requires a lot of customization.
Does not provide thorough documentation on the third-party interface.
Does not offer in-built printed forms such as purchase orders, sales orders and invoices.
Custom reports are difficult to pull and run without IT support.
Setting rights for different modules is challenging.

Suite Support

Email: For email support, users may email [email protected].

Phone: Users may dial 1(714)437-1000 for phone support.

Training: SYSPRO LearnIt offers training, education and certification courses for users to reach their requested outcomes. Users may use the SYSPRO learning channel, customer-tailored training or instructor-led training in virtual or physical classrooms.

Tickets: Users may fill out the form on the contact us page for ticket support.

Cost of Ownership

License/Subscription Cost	SYSPRO ERP costs begin at $199 per user, per month. The more additional modules are added, the more expensive the program will be. The price of on-premise software installation starts at around $12,000.
Maintenance Cost	Customer support is available to users via the SYSPRO Reseller Channel and SYSPRO Partners.In-house support is also available from the vendor to help meet the specific requirements of each customer.
Installation/Implementation Cost	Deployment is an additional cost. SYSPRO provides implementation services through its SYSPRO Reseller Channel (qualified professionals) and SYSPRO Partners. The cost of this implementation varies based on number of users, system architecture, implementation scope and complexity, company size, industry, and if your company requires any third-party integrations.
Customization Cost	Customization and additional applications are both additional costs to the on-premise and cloud-based versions of SYSPRO ERP.
Data Migration Cost/Change Management/Upfront Switching Cost	These costs are also additional and will vary depending on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system.
Recurring/Renewal Costs	For both types of deployments, the cost will vary depending on the number of subscription-based user licenses purchased plus the additional cost of software updates, support, customization and integration.

Customers

Valued-Added Benefits

How SoftArt Solutions Inc. adds value to SYSPRO

ERP Selection and Implementation: Select an appropriate ERP system based on business needs. Ensure specific requirements implementation, including modules, customization and data conversion.
Managed Services: Manage day-to-day operations while adhering to dynamic market trends, customer needs and regulatory frameworks. Customize and operate core business processes to derive maximum value from the processes.
Cloud Migration: Facilitate real-time cross-collaboration, data access and information sharing among all employees with standardized cloud architecture. Select public, private or hybrid cloud models in sync with business requirements. Conduct periodic monitoring to understand, manage and analyze the new cloud environment.
Facilitate Database Compression and Archiving: Store, manage and utilize data with minimum overhead. Boost performance speed, reduce storage cost, improve resource utilization and ensure compliance with database compression and archiving.
Conduct Performance Tuning: Optimize query execution plans to retrieve information and fulfill requests efficiently. It boosts user experience and mitigates the overuse of system resources.

Industry Expertise

It caters to manufacturing, financial services and oil and gas industries.

Support and Services

Consulting: Ensures security, integration, licensing and optimal performance of solutions. Offers coverage and capabilities to align databases with business operations.

Engineering: Provides the option of raising multiple tickets at a time and categorizing them with an urgency level to resolve issues promptly.

Advice: Offers cloud migration services for on-premise applications and conducts periodic monitoring to ensure the applications are running seamlessly.

Implementation: Define the implementation scope by identifying project milestones, customizations, process maps and expected results. Configure the system in sync with process workflows, migrate data and perform verification checks. Deploy the solution, train end-users and offer support post-deployment.

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Awards

SelectHub research analysts have evaluated SYSPRO and concluded it earns best-in-class honors for Inventory Management, Mobile Capabilities and Integrations and Extensibility.