Accruent Reviews & Pricing

by Accruent | Founded 1995, Austin, TX

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What is Accruent?

Industry Specialties: Serves corporate real estate, educational campuses, healthcare, retail and the public sector.

Accruent helps facility managers maintain, organize, optimize and manage their facilities. It can maintain assets, improve organizational efficiency and streamline workflows for optimal performance from all departments. It comes in tailored versions for its industry specialties such as vx Maintain for retail, 360 Facility for real estate, Connectiv for healthcare and FAMIS for education and the private sector.

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User Sentiment

Based on 24 reviews:

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Accruent Pricing

Based on our most recent analysis, Accruent pricing starts at $499 (Monthly).

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Starting From: $499
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Accruent is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Accruent:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Accruent Benefits and Insights

Why use Accruent?

Key differentiators & advantages of Accruent

Assess Facility Conditions: Helps facility managers prioritize facility maintenance and building repairs. This includes automated work orders.
Manage Contacts Securely: Contract management features track vendor activities, communications, orders, procurement and more.
Centralize Data: Tenants can submit, view and review work requests in the same system technicians use to address them. All data is accessible on mobile devices through the app, providing collaboration and convenience.
Increase Efficiency: A variety of optimization and management features combine to improve organizational efficiency. Utility management tracks usage so managers can better understand their facility’s consumption. Automated workflows reduce manual data entry and enhance productivity in multiple departments.
Save Money: Leveraging technology to improve efficiency and optimize processes saves businesses money by cutting the fat from workflows. It also keeps facilities in top shape for as long as possible, improving ROI. Additionally, users can manage vendor contracts to hold partners accountable and verify billing accuracy.
Mitigate Risk: Preventive maintenance plans and timely repair schedules keep facilities up to code and in compliance with regulations.

Industry Expertise

Accruent specializes in education, corporate real estate, healthcare, the public sector and retail.

Accruent Reviews

Average customer reviews & user sentiment summary for Accruent:

24 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Accruent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Accruent's user-friendly design simplifies navigation, making it easy to manage facilities, track work orders, and access data.
Comprehensive Functionality: Its robust feature set covers various FM needs, including space planning, maintenance management, and energy tracking, providing a centralized platform for facility operations.
Customizable Reporting: Users appreciate the ability to generate tailored reports based on specific criteria, enabling data analysis and informed decision-making.
Seamless Integration: Accruent integrates with other business systems, such as ERP and CAD, streamlining data flow and improving operational efficiency.
Mobile Accessibility: Its mobile app allows facility managers to access data, manage work orders, and monitor operations remotely, enhancing flexibility and productivity.

Cons

Clunky Interface: Many users find the interface to be outdated, unintuitive, and difficult to navigate, which can slow down daily tasks and reduce efficiency.
Limited Reporting Capabilities: The reporting features are often cited as being inadequate, with users struggling to extract the data they need in a timely and actionable format.
Integration Issues: Integrating Accruent with other software systems can be challenging, leading to data silos and communication breakdowns between different departments.
Poor Customer Support: Users have reported experiencing long wait times for support, unhelpful responses, and a lack of technical expertise from the support team.
Costly and Inflexible: Accruent is perceived as being expensive compared to other options, and its licensing and pricing structure can be inflexible, making it difficult for organizations to scale or adjust their usage as needed.

Researcher's Summary:

Accruent's Facility Management Software has received mixed reviews in the past year. While some users praise its robust capabilities and ease of use, others find it lacking in certain key areas. A common complaint is the software's steep learning curve, which can be a significant obstacle for new users. Additionally, some users have reported issues with data accuracy and integration with other systems.

Despite these weaknesses, Accruent's Facility Management Software remains a popular choice for many organizations due to its strengths. Users appreciate its comprehensive suite of features, which includes everything from asset management to work order tracking. The software is also highly customizable, allowing users to tailor it to their specific needs. Another key strength is Accruent's strong customer support, which is available 24/7.

Compared to similar products, Accruent's Facility Management Software stands out for its comprehensive feature set and ease of use. However, it is important to note that the software is not without its drawbacks. The steep learning curve and potential data accuracy issues should be considered before making a purchase decision. Overall, Accruent's Facility Management Software is a solid choice for organizations that are looking for a comprehensive and customizable solution. It is particularly well-suited for large organizations with complex facility management needs.

Key Features

Real-Time Reporting: Identifies and sorts facility issues according to user-specified factors such as region, type and responsibility to facilitate speedy corrective action.
Comprehensive Dashboard: Generate reports and access data from a single comprehensive screen that consolidates information in an easy-to-use format.
Key Control: Managers can regulate employee access to facility locations with a single source key.
Maintenance Management: Automates the work order process, monitors maintenance activities, tracks work order completion, assigns labor and helps managers optimize facility maintenance.
Space Planning: Reserve spaces, update information and track space usage to keep everyone using a space up-to-date on its availability.
Integrations: Integrates smoothly with third-party applications for convenience and a seamless workflow.

Suite Support

Email: Users cannot email support directly and must access their account to submit a case.

Phone: Users do not call support directly and should log into their account to open a ticket.

Training: Accruent Professional Services offers training programs on an assortment of subjects, including product processes, implementation, systems orientation, administrative training, end-user interface, and more. There is also a portal of eLearning material available to registered users for self-guided training.

Tickets: To submit a case, users should log in to their product-specific account and open a ticket. Users can submit or review cases, suggest product enhancements, vote on changes and interact with a user community.