Comarch FSM Reviews & Pricing

Key Features

• Scheduling and Dispatch:  Automate and optimize scheduling and dispatch operations. Assign incoming work order requests to qualified field staff near the customer location and optimize their route using the Geographic Information System (GIS). Access field staff’s schedules and work order details and track task execution in real-time. 
• Asset Management:  Register assets in a central database using a QR code and barcode scanner embedded in the mobile app. Register asset transfers, installations and removals along with on-site GPS coordinates directly from the app. 
• Mobile Workforce Management:  Enable field staff to access work order data, collect mobile signatures, add status and progress notes and create completion reports on-site with options for offline synchronization. Facilitate seamless communication between field staff and back-office employees through internal chat, photo-sharing and real-time notifications. 
• Third-Party Workforce Management:  Streamline work-order management through third-party vendors by adding sub-contractors, organization structures, resources, service regions and work types for automated work order assignment. Set up KPIs and track task completion to control SLA compliance and measure external partner’s performance. Collect client feedback on service delivery using customizable audit forms. 
• Data Integration, Reporting and Forecasting:  Integrate with internal data sources such as trouble ticketing, call center, CRM and ERP, fleet management, IoT devices, inventory and ECM systems. Continually analyze critical business and operational aspects through visual dashboards, set up and track KPIs and improve services at each level. Predict resource demand based on historical data trends. 
• Maintenance Management:  Maintain equipment maintenance agreements with clients and facilitate automated corrective, preventive and predictive maintenance schedules by gathering and analyzing related data. 
• Customer Service:  Ensure exceptional service levels and customer satisfaction before, during and after a work order. Enable customers to submit work order requests and book a choice of available slots, and cancel or reschedule appointments. During the service delivery, maintain and update task checklists for efficient issue resolution. After completing a work order, customers can confirm the service delivery with a signature and fill out a quality survey. Customers can also access previous service histories and choose their preferred technicians for new work order requests. 
• Mobile Access:  Digitize end-to-end operations, automate job assignment, scheduling and dispatch, as well as enable field technicians to track their job statuses and work order progress, communicate with back-office employees and collect signatures on-site through a fully-featured mobile app for iOS and Android devices. 
• Site Access Management:  Scale operations, hire more third-party service providers and extend facilities while ensuring business performance and data security throughout the service process.
  
• IoT for Field Service:  Transform service management processes through Comarch FSM’s integrated IoT products that support metering services, a hub for IoT devices, RFID tagging and more. Field technician mobile apps help connect users with equipment and enhance processes.
  
• Augmented Reality Apps:  Improve equipment service and maintenance with an AR-enabled app both on-device and in hologram mode. The on-device mode offers a knowledge base on scanning the QR code attached to equipment, shows all related information and documents such as status attributes, suggested steps to repair it and even record the activity. Hologram mode enables working with equipment in the form of a virtual object, usually to train new employees. 

Limitations

•  User interface needs to be updated 
•  Custom upgrades and feature requests are expensive 
•  User profile administration is lacking. 

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