Explorer Shafers Reviews & Pricing

by Explorer Software | Founded 1984

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Field Service Management Software
Android CRM Software
Casino CRM Software
CRM Software
Distribution CRM Software
HVAC GPS Tracking Software
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What is Explorer Shafers?

Industry Specialties: Construction, HVAC, Mechanical, Plumbing, Electrical.

Explorer Shafers is a comprehensive software solution designed to streamline Field Service Management and other related tasks. It is particularly well-suited for construction and service-based industries that require efficient management of field operations, work orders, and resource allocation. The software offers a range of benefits, including improved operational efficiency, enhanced communication between field and office staff, and real-time data access for better decision-making. Popular features of Explorer Shafers include scheduling and dispatching, job costing, equipment management, and mobile access for field technicians. These features help businesses reduce downtime, optimize resource utilization, and ensure timely completion of projects. Users have praised the software for its user-friendly interface and robust functionality, which stands out in comparison to similar products in the market. Pricing details for Explorer Shafers are not readily available, and it is recommended that users contact SelectHub for a customized pricing quote based on their specific needs. This approach ensures that businesses receive a tailored solution that fits their budget and operational requirements.

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User Sentiment i

Based on 11 reviews:

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#220

Explorer Shafers is ranked #220 in the Field Service Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Explorer Shafers Pricing

Based on our most recent analysis, Explorer Shafers pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Annually, Quote-based
Free Trial: No

Training Resources

Explorer Shafers is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Explorer Shafers:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Explorer Shafers Benefits and Insights

Why use Explorer Shafers?

Key differentiators & advantages of Explorer Shafers

Increased Efficiency: Automate scheduling and dispatching to reduce manual errors and save time.
Enhanced Customer Satisfaction: Provide real-time updates and accurate ETAs to keep customers informed and happy.
Improved Resource Allocation: Optimize the use of field technicians and equipment to ensure maximum productivity.
Cost Savings: Reduce fuel consumption and overtime costs through better route planning and job management.
Data-Driven Decisions: Utilize comprehensive analytics and reporting to make informed business decisions.
Streamlined Communication: Facilitate seamless communication between field workers and office staff for better coordination.
Compliance and Safety: Ensure adherence to industry regulations and safety standards with built-in compliance features.
Scalability: Easily scale operations to accommodate business growth without compromising service quality.
Reduced Downtime: Minimize equipment downtime through proactive maintenance scheduling and monitoring.
Enhanced Accountability: Track job progress and technician performance to ensure accountability and transparency.
Customer Insights: Gain valuable insights into customer preferences and service history to tailor future interactions.
Mobile Accessibility: Empower field technicians with mobile access to job details, customer information, and real-time updates.
Integration Capabilities: Seamlessly integrate with existing CRM, ERP, and other business systems for a unified workflow.
Reduced Paperwork: Digitize forms and documentation to reduce paperwork and streamline administrative tasks.
Enhanced Flexibility: Adapt to changing business needs with customizable workflows and configurable settings.

Industry Expertise

Explorer Shafers is a field service management solution that is particularly well-suited for small to mid-sized companies, especially those in the heating, ventilation, and air conditioning (HVAC) industry. The software is known for its comprehensive features and robust customer support.

Explorer Shafers Reviews

Average customer reviews & user sentiment summary for Explorer Shafers:

11 reviews

80%

of users would recommend this product

Explorer Shafers has a 'great' User Satisfaction Rating of 80% when considering 11 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Explorer Shafers reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Efficiency: Users praise Explorer Shafers for streamlining information flow between the field, office, and customers, resulting in enhanced operational efficiency.
Targeted Marketing: The software's ability to organize customer information enables businesses to execute targeted marketing campaigns effectively.
Continuous Improvement: Explorer Shafers is known for its ongoing upgrades and adaptation to technological advancements, ensuring users benefit from the latest features.
Exceptional Support: The company's personalized support is highly regarded, empowering users to maximize their use of the software.
Enhanced Mobile Capabilities: Technicians benefit from real-time access to job details and customer histories on their mobile devices, leading to better on-site preparedness and customer satisfaction.

Cons

High Cost: Users have reported expensive service agreements and yearly fee increases, making it less budget-friendly.
Software Issues: The software has been reported to have bugs, with upgrades sometimes introducing new issues instead of only fixing existing ones.
Limited Compatibility: Explorer Shafers only runs on Windows, limiting its use for businesses using other operating systems.

Researcher's Summary:

Is Explorer Shafers the "sherpa" your field service business needs to reach new heights? User reviews from the past year present a mixed bag. While Explorer Shafers is lauded for its comprehensive features and robust functionality, particularly its ability to streamline information flow between the field, office, and customers, some users have expressed concerns about the software's usability and customer support. Explorer Shafers excels in providing technicians with real-time access to job information, customer history, and GPS tracking, enabling them to deliver efficient and personalized service. The software's targeted marketing capabilities, allowing businesses to tailor campaigns based on customer attributes, are also highly valued. For instance, users can create renewal campaigns and send automatic renewal letters based on specific customer data. However, some users have reported a steep learning curve, particularly for technicians who are new to the software. One of the most significant differentiating factors of Explorer Shafers is its on-premise deployment model, which appeals to businesses prioritizing data security and control. However, this also means that businesses need to invest in their own IT infrastructure to support the software. A user, who is a president of a consumer service company, shared their negative experience: "Every software upgrade seemed to introduce as many bugs as they fixed. The final straw was when the software locked me out claiming I had no authorized access." While Explorer Shafers offers a comprehensive suite of features, its suitability hinges on a business's specific needs and technical capabilities. Explorer Shafers is best suited for small to mid-sized businesses, particularly those in the HVAC and home services industries, with a strong emphasis on field service operations. Its comprehensive features, particularly its robust mobile capabilities and targeted marketing tools, make it a valuable asset for businesses looking to enhance operational efficiency and customer satisfaction. However, businesses with limited IT resources or those seeking a cloud-based solution might find Explorer Shafers to be a less ideal fit.

Key Features

Notable Explorer Shafers features include:

Real-Time Dispatching: Instantly assign and reassign tasks to field technicians based on their current location and availability, ensuring optimal resource utilization.
GPS Tracking: Monitor the exact location of your field workforce in real-time, enhancing accountability and improving response times.
Work Order Management: Create, update, and track work orders from initiation to completion, providing a clear overview of job status and history.
Mobile Access: Field technicians can access job details, update statuses, and capture customer signatures directly from their mobile devices, even in offline mode.
Inventory Management: Keep track of parts and supplies in real-time, reducing stockouts and ensuring that technicians have the necessary materials for each job.
Customer Portal: Provide customers with a self-service portal where they can request services, track job progress, and view service history.
Automated Scheduling: Utilize intelligent algorithms to automatically schedule and optimize routes for field technicians, minimizing travel time and maximizing productivity.
Reporting and Analytics: Generate detailed reports and gain insights into key performance metrics, helping you make data-driven decisions to improve service efficiency.
Integration Capabilities: Seamlessly integrate with other business systems such as CRM, ERP, and accounting software, ensuring a unified workflow across your organization.
Customizable Forms: Design and deploy custom forms for data collection in the field, tailored to your specific business needs and processes.
Time Tracking: Accurately record the time spent on each job, enabling precise billing and payroll calculations.
Customer Communication: Send automated notifications and updates to customers regarding job status, technician arrival times, and service completion.
Compliance Management: Ensure adherence to industry regulations and standards by incorporating compliance checks and documentation into your workflows.
Asset Management: Track and manage the lifecycle of your assets, including maintenance schedules, warranty information, and service history.
Signature Capture: Collect digital signatures from customers on-site, streamlining the approval process and reducing paperwork.