ServicePower Reviews & Pricing

by ServicePower | Founded 1996, McLean, VA

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Overview Pricing Benefits Reviews Features

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What is ServicePower?

Industry Specialties: Serves Field Service industries

ServicePower is a comprehensive software solution designed to streamline Field Service Management tasks. It is particularly well-suited for businesses looking to optimize their field service operations, from small enterprises to large corporations. The software offers significant benefits including improved scheduling efficiency, enhanced customer satisfaction, and increased operational visibility. Among its most popular features are intelligent scheduling, mobile workforce management, and real-time updates, which collectively help businesses manage their field service tasks more effectively. When compared to similar products, users often highlight ServicePower's user-friendly interface and its ability to integrate seamlessly with existing systems, which enhances its appeal. Pricing considerations for ServicePower typically involve a range based on the size of the business and specific needs, with payment options that may include monthly or annual subscriptions. This flexibility in pricing ensures that businesses can find a plan that suits their budget and service management requirements.

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User Sentiment

Based on 26 reviews:

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Product Screenshots and Videos

ServicePower Pricing

Based on our most recent analysis, ServicePower pricing starts at $200 (Per User, Monthly).

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Starting From: $200
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

ServicePower is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ServicePower:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ServicePower Benefits and Insights

Why use ServicePower?

Key differentiators & advantages of ServicePower

Enhanced Customer Experience: ServicePower offers its users numerous features to enhance customer experience. Its automated insights inform users of the necessary parts needed for a job, and can direct clients through a customer portal.
Increased Visibility: The product provides a bevy of built-in mapping tools, adding logistical insights to the customer's field service business.
Gain Control of a Chaotic Work Environment: Field service software can help users gain control over many functions of their business, from third-party management to analytics, bookkeeping and more.
Increased Efficiency: The software has several efficiency and optimization tools built in, enabling users to streamline their field service operations with ease.

Industry Expertise

ServicePower is a well-lauded product, winning awards pertaining to the field service industry. Major clients of Service Power include General Electric, ADT, Allstate, Siemens, LG, John Lewis and more.

ServicePower Reviews

Average customer reviews & user sentiment summary for ServicePower:

26 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ServicePower reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Scheduling and Dispatch: The platform offers robust scheduling and dispatching tools, enabling efficient management of field service operations. Users can optimize schedules, assign tasks to technicians, and track job progress in real-time.
Mobile Access: Technicians can access and update job information, customer details, and work orders through mobile devices, improving communication and productivity in the field.
Customer Portal: ServicePower provides a customer portal that allows customers to schedule appointments, track service requests, and provide feedback, enhancing customer satisfaction and engagement.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key performance indicators, technician productivity, and customer satisfaction. This data can be used to identify areas for improvement and optimize service delivery.
Integrations: ServicePower integrates with various third-party systems, such as CRM, ERP, and accounting software, enabling seamless data exchange and streamlining business processes.

Cons

Scheduling Issues: Users have reported problems with scheduling jobs and managing technician availability, leading to inefficiencies and customer dissatisfaction.
Mobile App Concerns: The mobile app has received negative feedback for its user interface and functionality, making it difficult for technicians to use effectively in the field.
Customer Support Challenges: Some users have expressed frustration with the level of customer support provided by ServicePower, citing slow response times and difficulty resolving issues.
Integration Complexities: Integrating ServicePower with other business systems can be a complex process, requiring significant time and resources.
Cost Considerations: The pricing structure of ServicePower may be a concern for some businesses, particularly smaller organizations with limited budgets.

Researcher's Summary:

ServicePower garners praise for its robust scheduling and dispatch capabilities, effectively streamlining field service operations and boosting technician productivity. Users appreciate the platform's ability to optimize routes, automate scheduling tasks, and provide real-time visibility into job progress. The user-friendly interface and mobile accessibility further enhance its appeal, empowering technicians with on-the-go access to essential information. However, some users note that the initial setup and configuration process can be complex, requiring careful planning and potentially additional support.

Compared to competitors like Salesforce Field Service and ServiceMax, ServicePower stands out with its specialized focus on field service management and its comprehensive suite of features tailored to this industry. Its strength lies in its ability to handle complex scheduling scenarios, particularly for organizations with large, geographically dispersed workforces. The platform's AI-powered optimization algorithms and robust reporting tools provide valuable insights for data-driven decision-making. ServicePower is particularly well-suited for businesses with intricate field service operations, such as those in the utilities, telecommunications, and home services sectors, where efficient scheduling and dispatch are critical for success.

Key Features

Customer Engagement: This feature comes in the form of real-time, cross-channel interactive communication outreach solutions, such as email, phone and text. The scheduling system will assign the most appropriate tech for the customer’s specific needs, delighting customers and retaining business.
Schedule Optimization: Productivity is improved, and costs are reduced by ServicePower’s intelligent, AI-optimized scheduling and dispatch. Schedules are automatically assigned based on time, location, availability and even skill level.
Contractor Onboarding: Third-party contractors are an important part of the field service industry, and this software accommodates them by creating a “hybrid workforce.” Workers are integrated into the employee pool and dynamically dispatched based on available resources.
Mobility: Technicians can carry out field service operations almost anywhere and on almost any mobile device. Techs have access to parts, inventory, pricing data and customer data on-demand.
Claims Management: Claims are managed automatically to reduce fraud and to pay contractors quickly. This also reduces claims turnaround time by ensuring only valid claims are eligible for payment.
Embedded Analytics: ServicePower comes with built-in analytics functions that allow users to quickly track and measure against KPIs and to optimize their business. The analytics dashboard is fully customizable with metrics and visualizations built-in.
ServicePower HUB: ServicePower HUB is an integrated business management service that can handle estimations, quotes, work orders, requests from major businesses and much more — all with a revamped and updated UI.

Limitations

Some of the product limitations include:

The solution doesn't support comprehensive operations management functionality such as depot repair, equipment supersession or engineering change requests
Doesn't support billing or invoicing functionality
The solution is capable of scheduling jobs in real-time. However, the application doesn't reflect on its screen/interface if the job has been completed
ServicePower doesn't provide post-implementation support
The program doesn't help users manage returns or reverse logistics activities of products across the supply chain

Suite Support

ServicePower offers many support options for its users, including tickets, phone calls and training. Service is provided at a basic level for all users of the product.

Email: Email support is not available at this time from ServicePower.

Phone: In North America, users can reach phone support from 7 a.m. to 4 p.m. PST, from Monday through Friday. Call +1 800.377.3678 for service and installer support, or +1 877 995-8040 or +1 714 428-0044 PST for software support. European clients can also receive phone support from 9 a.m. to 5:30 p.m. GMT by calling +44 (0)161 921-9203 for service and installer support and +44 (0)844-811 3302 for software support.

Training: Videos, webinars and whitepapers are available to users as part of ServicePower’s self-service training module.

Tickets: Users can visit ServicePower’s support page to file a ticket for either service and installer report or software support. Turnaround is within one business day.

Cost of Ownership

License/Subscription Cost	On-premise: Perpetual license fee includes an upfront fee to own the software and other IP for a fixed term, along with installation, customization and integration costs Cloud-based/SaaS: Pricing includes upfront costs for customization and integration along with monthly per-user or subscription cost
Maintenance Cost	On-premise: Maintenance and support fees are charged over and above the upfront license cost Cloud-based/SaaS: The subscription fee includes ongoing updates and support via live chat, phone and email
Installation/Implementation Cost	On-Premise: Typically charged over and above the license cost Cloud-based/SaaS: Included in the subscription cost
Customization Cost	Varies depending on the functional requirements, such as configurable dashboards, type of data elements required for tracking, the complexity of workflows, forms to collect additional data, UI changes, dashboard and operational reporting needs, etc.
Data Migration Cost/Change Management/Upfront Switching Cost	Dependent on your current software, amount of data to be migrated, availability of migration tools, whether or not the user needs to migrate the data from Excel spreadsheets, etc.
Training Cost	Dependent on the type of training chosen, whether it’s end-user training, group/department training, video/self-training or training the trainer. Costs typically increase as one moves from video/self-training towards end-user training
Recurring/Renewal Costs	On-premise: Includes the cost for updates, maintenance, upgrades and patches Cloud-based/SaaS: The recurring monthly fee typically includes maintenance, monitoring, upgrades, training, and support, along with premium support services (if required)