iTOP Reviews & Pricing

Key Features

• Access Controls/Permissions
• Activity Dashboard
• Alerts / Escalation
• Alerts/Notifications
• Appointment Management
• Asset Tracking
• Audit Trail
• Automated Routing
• Availability Management
• Call Center Management
• Capacity Management
• Change Management
• Compliance Management
• Configuration Management
• Contract/License Management
• Corrective and Preventive Actions (CAPA)
• Customer Database
• Customizable Branding
• Dashboard
• Data Visualization
• Device Auto Discovery
• Disaster Recovery
• Email Management
• Help Desk Management
• Impact Management
• Incident Management
• Incident Reporting
• Interaction Tracking
• Inventory Management
• Investigation Management
• Issue Auditing
• IT Asset Management
• IT Incident Management
• IT Reporting
• Knowledge Base Management
• Knowledge Management
• License Management
• Live Chat
• Macros/Templated Responses
• Maintenance Scheduling
• Multi-Channel Communication
• OSHA Compliance
• Patch Management
• Performance Metrics
• Performance Monitoring
• Prioritization
• Problem Management
• Project Management
• Queue Management
• Real Time Monitoring
• Real Time Notifications
• Real Time Reporting
• Real-Time Chat
• Relationship Mapping
• Release Management
• Remote Access/Control
• Reporting/Analytics
• Resource Allocation & Planning
• Safety Incident Management
• Self Service Portal
• Service Catalog
• Service Level Agreement (SLA) Management
• Service Request Management
• Social Media Integration
• Surveys & Feedback
• Task Management
• Third Party Integrations
• Ticket Management
• Virtual Assistant
• Workflow Configuration
• Workflow Management