Kustomer Reviews & Pricing

by Kustomer

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What is Kustomer?

Industry Specialties: Serves all industries

Kustomer's Help Desk Software is designed to enhance customer support operations. It offers a centralized platform for managing customer inquiries, automating workflows, and tracking customer interactions. This software is ideally suited for businesses seeking to streamline their support processes, improve customer satisfaction, and gain actionable insights from customer data.

Key benefits of Kustomer include its user-friendly interface, robust automation capabilities, and comprehensive reporting features. It enables teams to manage multiple channels from a single dashboard, automate repetitive tasks, and gain visibility into customer interactions. The software also provides valuable insights through analytics and reporting, helping businesses identify areas for improvement and optimize their support strategies.

In terms of pricing, Kustomer offers a range of plans to accommodate businesses of different sizes and needs. Pricing is typically based on a per-user, per-month model, with higher tiers offering additional features and functionality.

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User Sentiment i

Based on 38 reviews:

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#13

Kustomer is ranked #13 in the Live Chat Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Kustomer Pricing

Based on our most recent analysis, Kustomer pricing starts at $5,000 (Monthly).

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Starting From: $5,000
Pricing Model: Monthly
Free Trial: No

Training Resources

Kustomer is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Kustomer:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Kustomer Benefits and Insights

Why use Kustomer?

Key differentiators & advantages of Kustomer

Empower Agents: Kustomer's intuitive interface and comprehensive tools equip agents to handle customer inquiries efficiently and effectively, boosting their productivity and job satisfaction.
Enhance Customer Experience: By providing a seamless omnichannel experience, Kustomer empowers businesses to meet customers on their preferred channels, fostering stronger relationships and increasing customer loyalty.
Drive Business Value: Kustomer's advanced analytics and reporting capabilities enable businesses to identify trends, measure performance, and make data-driven decisions that drive growth and improve profitability.
Foster Collaboration: Kustomer facilitates seamless collaboration between agents, supervisors, and other departments, ensuring that customer issues are resolved quickly and effectively.
Increase Efficiency: Kustomer's automation features, such as ticket routing and AI-powered responses, streamline workflows, reducing manual tasks and freeing up agents to focus on complex inquiries.
Reduce Costs: By optimizing agent productivity and reducing the need for manual processes, Kustomer helps businesses lower their operational costs while improving customer service quality.
Improve Communication: Kustomer's built-in communication channels, including live chat, email, and social media integration, enable businesses to connect with customers in real-time, fostering open and transparent communication.
Gain Competitive Advantage: Kustomer's innovative features and commitment to customer success provide businesses with a competitive edge by enabling them to deliver exceptional customer experiences that differentiate them in the market.
Foster Innovation: Kustomer's open API and developer tools empower businesses to customize and integrate the platform with other systems, unlocking new possibilities for innovation and tailored customer solutions.
Drive Continuous Improvement: Kustomer's ongoing updates and commitment to customer feedback ensure that businesses can continuously improve their customer service operations and adapt to evolving industry trends.

Industry Expertise

Kustomer is a help desk software designed specifically for high-growth and enterprise businesses that prioritize customer experience. It offers a unified platform that combines customer service, support, and engagement tools, enabling businesses to manage all customer interactions from a single hub. Kustomer's industry expertise lies in its ability to handle complex customer journeys, automate workflows, and provide personalized omnichannel support. It is best suited for businesses that require a robust and scalable help desk solution to manage large volumes of customer inquiries and deliver exceptional customer service.

Kustomer Reviews

Average customer reviews & user sentiment summary for Kustomer:

38 reviews

91%

of users would recommend this product

Kustomer has a 'excellent' User Satisfaction Rating of 91% when considering 38 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Kustomer reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cloud-Based Solution: Easy deployment and maintenance, accessible from anywhere with an internet connection.
Omnichannel Support: Manage customer interactions from multiple channels (email, chat, social media) in a single platform.
Automated Workflows: Streamline repetitive tasks, such as ticket routing and response generation, saving time and improving efficiency.
Knowledge Base Integration: Provide customers with self-service options by integrating a knowledge base into the platform.
Real-Time Analytics: Track key metrics, such as average response time and customer satisfaction, to identify areas for improvement.
Customization Options: Tailor the platform to specific business needs, including branding, custom fields, and reporting.
Strong Integrations: Connect with popular CRM and business applications to streamline data sharing and improve productivity.
Excellent Customer Support: Kustomer's dedicated support team provides assistance and guidance, ensuring a smooth implementation and ongoing success.

Cons

Unintuitive Interface: Kustomer's interface can be confusing and difficult to navigate, leading to a steep learning curve and reduced efficiency for users.
Limited Customization: Users have reported limited options for customizing the platform to fit their specific workflows and business needs.
Slow Performance: Kustomer has been criticized for slow loading times and occasional glitches, impacting the user experience and productivity.
Limited Integrations: Kustomer's integration capabilities may not meet the diverse needs of users, hindering the seamless integration of essential tools and applications.
Costly: Kustomer's pricing has been reported to be higher compared to other help desk software options, potentially limiting its accessibility for small businesses or those with budget constraints.

Researcher's Summary:

Kustomer, a help desk software, stands out among its peers for its robust features and ability to manage complex customer interactions. Users praise its customizable interface, automation capabilities, and integrations with third-party applications. One reviewer noted, "Kustomer's intuitive design allows us to tailor it to our specific needs, streamlining our support processes." Its ability to automate repetitive tasks and provide personalized experiences has also impressed users, with another stating, "Kustomer's AI-powered automation has freed up our agents, allowing them to focus on high-value interactions."

However, some users have expressed concerns about the software's pricing and complexity. One reviewer commented, "While Kustomer offers a wide range of features, its cost can be prohibitive for smaller organizations." Additionally, its advanced features may require technical expertise to fully utilize, which can be a challenge for teams with limited resources.

Overall, Kustomer is best suited for large organizations with complex customer support needs and the resources to invest in a comprehensive help desk solution. Its strengths in customization, automation, and integrations make it a powerful tool for managing high volumes of customer interactions effectively.

Key Features

Notable Kustomer features include:

CRM Integration: Kustomer seamlessly integrates with leading CRM systems, enabling customer support teams to access and update customer data from a single platform.
Omnichannel Support: Kustomer provides support across multiple channels, including email, phone, chat, SMS, and social media, allowing businesses to engage with customers on their preferred platform.
AI-Powered Insights: Kustomer leverages artificial intelligence (AI) to analyze customer data, identify trends, and provide actionable insights to improve support efficiency and customer satisfaction.
Collaboration Tools: Kustomer offers robust collaboration features, such as internal messaging, file sharing, and case tagging, enabling support teams to work together seamlessly and resolve customer issues faster.
Self-Service Portal: Kustomer provides a customizable self-service portal where customers can access knowledge base articles, submit requests, and track their progress, reducing the burden on support teams.
Customizable Dashboards: Kustomer allows businesses to create personalized dashboards with real-time metrics and analytics, providing insights into team performance, customer satisfaction, and key performance indicators (KPIs).
Reporting and Analytics: Kustomer offers comprehensive reporting and analytics capabilities, enabling businesses to track support performance, identify areas for improvement, and demonstrate the impact of customer support on business outcomes.
Open API: Kustomer provides an open application programming interface (API), allowing businesses to integrate with other systems and customize their support experience.